FAQ's

If you need to cancel or reschedule an appointment at Prismatique Maven . This can be done through the booking system's scheduled emails/customer profile.

CANCELLATIONS:-

Cancels 48 to 24 hours notice is REQUIRED if your appointment is in the afternoon.

Cancels can be made via Booking App Email, Booking App Website Login, Message via What's app, and Call during business hours 9 AM - 8 PM.

RESCHEDULE:-
We ask that if you are unable to make your scheduled appointment time, that you please notify Prismatique immediately!
We ask when you reschedule be aware ONE appointment max reschedule is THREE times.

You will be charged $50 to return to our customer booking after.

Reschedules are 48 to 24 hours notice is REQUIRED.

Your deposit will be valid for up to three rescheduling.

Any cancellation after the grace period for reasonable cancellation has passed will result in a $35.00 / $60.00 / $70.00/ $ 75.00 / $150.00 / $200.00 cancellation fee, which was your deposit fee.