self service pos kiosk

Advanced self service pos kiosk systems allow customers to order their own food. They can order at their own pace and customize menu items to accommodate allergies or preferences.

When a restaurant gets busy the greeters, wait staff, and servers have a great deal of work to do. Food can get backed up, customers may have to wait for another round of drinks and getting the check to tables in a timely manner becomes difficult. In cases like these diners may decide not to stay for dessert and coffee, tips dwindle due to long wait times, and customers will not recommend the restaurant to friends or coworkers. A negative social media post will be a marketing disaster.

A Positive Experience

A Self Service Kiosk POS can do wonders to create a positive dining experience for employees and customers. Some systems provide customers the opportunity to pay right at the table, or at the point of service (POS), whenever they are ready. Those who are in a hurry can swipe their card and leave directly after eating. People who wish to take their time, order dessert, or catch up with friends over coffee can stay longer and feel rushed.

Advanced self service pos kiosk systems allow customers to order their own food. They can order at their own pace and customize menu items to accommodate allergies or preferences. This minimizes mistakes, reduces liability risks, and frees up wait staff to deliver food to tables quickly. Orders arrive fast and accurate which increases customer satisfaction. They are enjoying themselves and are more likely to stay longer and order more food.

Software

The pos kiosk software is part of an embedded operating system developed by the company with over thirty years of experience in technology. This makes the software safe and secure because it is not susceptible to viruses and spy-ware. Applications allow owners to keep track of popular menu items, inventory, and what drinks are bestsellers. That type of information can guide promotions, help the restaurant attract new customers, and raise revenues.

Not a Substitute for Employees

The POS Kiosk is not designed to replace employees. The purpose is to let employees spend more time on assisting and serving customers. First-time customers, for example, will have several questions regarding how certain items are cooked, what spices are used, what beers are on draft, and what the waiter recommends. Regular customers can simply order their favorite dishes instead of waiting for a free staff person to write down what they want to eat and drink.

Employees can be more productive in setting up tables, running food from the kitchen, and seating customers. More and more restaurants are offering call ahead and curbside services, so employees can be used to double check those orders and get them out to cars for pick up. There is always something to be done and never enough time to get it completed. This system can remedy that situation.