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Self-service is the practice of serving oneself, usually when making purchases.[1] Aside from Automated Teller Machines, which are not limited to banks, and customer-operated supermarket check-out,[2] labor-saving which has been described as self-sourcing, there is the latter's subset, selfsourcing and a related pair: End-user development and End-user computing.

Self-service is the practice of serving oneself, usually when purchasing items. Common examples include many gas stations, where the customer pumps their own gas rather than have an attendant do it (full service is required by law in New Jersey, urban parts of Oregon, most of Mexico, and Richmond, British Columbia, but is the exception rather than the rule elsewhere[6]). Automatic Teller Machines (ATMs) in the banking world have also revolutionized how people withdraw and deposit funds; most stores in the Western world, where the customer uses a shopping cart in the store, placing the items they want to buy into the cart and then proceeding to the checkout counter/aisles; or at buffet-style restaurants, where the customer serves their own plate of food from a large, central selection.

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In 1917, the US Patent Office awarded Clarence Saunders a patent for a "self-serving store." Saunders invited his customers to collect the goods they wanted to buy from the store and present them to a cashier, rather than having the store employee consult a list presented by the customer, and collect the goods. Saunders licensed the business method to independent grocery stores; these operated under the name "Piggly Wiggly."[7]

Self-service is over the phone, web, and email to facilitate customer service interactions using automation. Self-service software and self-service apps (for example online banking apps, web portals with shops, self-service check-in at the airport) become increasingly common.[8]

Both situations have aspects of Self-service, and where permitted involve benefits to the person doing the work, such as job & personal satisfaction, even though tradeoffs are frequently involved,[3] including long term losses to the company.[4]

A situation where no payment is made is self-service, such as airport check-in kiosks and checkout machines.[3] International borders have also experimented with traveler-assisted fingerprint verification.[13]

The concept is similar to self-service, and one USA example is pumping gas: New Jersey banned customers from doing this in 1949;[5] now NJ is the only state "where drivers are not allowed to pump their own gasoline."[5]

In 1994 it was considered a radical change to propose permitting self-service at the gas pumps, in Japan, and the New York Times reported that "the push .. (came) from Japanese big business ... trying to cut costs."[1]

Various terms have been used to describe end user self service, when someone who is not a professional programmer programs, codes, scripts, writes macros, and in other ways uses a computer in a user-directed data processing accomplishment, such as End user computing and End user development.In the 1990s, Windows versions of mainframe packages were already available.[21]

When desktop personal computers became nearly as widely distributed as having a work phone, in companies having a data processing department, the PC was often unlinked to the corporate mainframe, and data was keyed in from printouts. Software was for do-it-yourself/selfsourcing, including spreadsheets, programs written in DOS-BASIC or, somewhat later, dBASE. Use of spreadsheets, the most popular End-user development tool,[22][23] was estimated in 2005 to done by 13 million American employees.[22]

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