Help with Seek
Get help with camera scanning, identification results, Ask Seek, and saved discoveries.
Contact support
Email: sonusmartpoint@gmail.com
Developer: Usama Mukhtiar
For questions, bug reports, or feature suggestions, email us with the subject “Seek Support”.
To help us investigate, include your device model, operating system version, Seek app version, and a short description of what happened. A screenshot of the error can also help.
Camera does not open
Check that Seek has permission to use your camera in your device settings. Close and reopen the app, then try scanning again.
A scan is not completing
Check your internet connection and try again. Capture a clear photo with the object in focus and enough light to show its details.
The identification looks incorrect
Try photographing the object from another angle. Keep one object clearly visible and include readable labels or model markings when possible.
Seek uses AI, so identifications and answers can be incorrect. An exact brand or model may not always be identifiable.
Using Ask Seek
Open an identification result and select Ask Seek to ask about the identified object. You can ask what it is used for or request a simpler explanation.
Saved discoveries are missing
Contact support and describe which discoveries are missing and when you last saw them. Mention whether you recently changed devices or reinstalled Seek.
Privacy and data requests
For questions about your information or to request deletion of your Seek data, email sonusmartpoint@gmail.com with the subject “Seek Data Request”. Describe your request so we can help identify the relevant records.