Effective Date: July 31, 2026
Welcome to Scale Driver. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Scale Driver mobile application.
By accessing or using the Scale Driver app, you agree to the practices described in this Privacy Policy.
When you create an account or use our services, we may collect:
Full Name
Mobile Number
Email Address
Password (encrypted)
Profile Photo (optional)
Customer ID
Referral Code (if applicable)
To provide our driver booking services, you may add details about your vehicle, including:
Vehicle Make
Vehicle Model
Vehicle Registration Number
Vehicle Type
Vehicle Color
Manufacturing Year (if applicable)
Other vehicle details you choose to provide
This information is used to identify the vehicle for which a driver is being booked and to improve the overall booking experience.
Customers may optionally add their vehicle insurance details, including:
Insurance Provider
Policy Number
Policy Expiry Date
Insurance Document (if uploaded)
This information is used to assist with insurance-related verification and claim support in the event of an accident during a booking. Providing insurance details is optional unless required for a specific service.
To provide our services, we collect location information such as:
Current Device Location
Pickup Location
Destination Location
Saved Addresses
Location information is used for:
Finding nearby drivers
Driver assignment
Route planning
Fare estimation
Navigation
Booking management
Location access is requested only with your permission.
We collect booking-related information including:
Booking Type
Pickup Address
Destination Address
Package Selected
Booking Date & Time
Trip Distance
Trip Duration
Booking Status
Driver Details
Fare Details
Payment Status
Our booking options include:
Instant Driver Booking
Hourly Driver Packages
Outstation Driver Booking
Monthly Driver Packages
Quarterly Driver Packages
Yearly Driver Packages
If you make payments through the application, we may collect:
Payment Method
Transaction ID
Payment Status
Wallet Transactions (if applicable)
We do not store your debit card number, credit card number, UPI PIN, CVV, net banking credentials, or banking passwords. Payments are securely processed through trusted third-party payment providers.
We may automatically collect:
Device Model
Device Manufacturer
Android Version
App Version
Device Identifier
IP Address
Crash Logs
Diagnostic Information
This information helps improve application stability, security, and performance.
We use your information to:
Create and manage your account.
Authenticate login using OTP or Email.
Verify your identity.
Process driver bookings.
Assign nearby drivers.
Store your vehicle information.
Associate your vehicle with bookings.
Calculate trip fares.
Process payments.
Maintain booking history.
Support insurance-related verification and claim assistance.
Send booking confirmations and trip updates.
Provide customer support.
Improve app functionality and user experience.
Detect fraud, misuse, or unauthorized activity.
Comply with legal and regulatory obligations.
Used for:
Detecting your current location.
Booking drivers.
Route navigation.
Fare calculation.
Driver assignment.
Used only if you choose to:
Upload a profile picture.
Upload vehicle images.
Upload insurance documents.
Upload other supporting documents where applicable.
Used only if you choose to:
Select profile images.
Upload vehicle documents.
Upload insurance documents.
Upload other images required for the service.
Used for:
OTP verification.
Booking confirmation.
Driver assignment.
Driver arrival notifications.
Trip updates.
Payment confirmations.
Promotional offers (if enabled).
Important service announcements.
We may share limited information with:
Assigned Drivers
Payment Service Providers
Cloud Service Providers
SMS/OTP Service Providers
Government or Legal Authorities where required by law
We only share the information necessary to provide our services or comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties.
We use appropriate administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
We retain your information only for as long as necessary to:
Provide our services.
Maintain booking records.
Resolve disputes.
Comply with legal obligations.
Improve customer support.
Enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymized where reasonably possible.
Subject to applicable laws, you may have the right to:
Access your personal information.
Update or correct inaccurate information.
Delete your account.
Request deletion of your personal data.
Withdraw consent where applicable.
Contact us regarding privacy concerns.
Some requests may be subject to legal or regulatory requirements.
Scale Driver is intended for users who are 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18. If we learn that such information has been collected, we will take reasonable steps to delete it.
Our application may use trusted third-party services to provide certain features, including:
Firebase Authentication
Firebase Cloud Messaging
Firebase Analytics (if enabled)
Google Maps Platform
Google Play Services
Payment Gateway Providers
These third-party services have their own privacy policies governing the handling of user information.
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
The updated Privacy Policy will be posted within the application or on our website with a revised Effective Date.
Your continued use of the application after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Scale Us Technologies LLP
Website: https://scaleus.in
Email: scaleustechnologiesllp@gmail.com
By using the Scale Driver application, you acknowledge that you have read, understood, and agreed to this Privacy Policy.