1. Scope of the Guarantee
This satisfaction guarantee policy applies exclusively to the "Listen to See Custom Model" product offered by Visual Echo.
2. Right to Determine Project Execution
Visual Echo reserves the right to assess the feasibility of executing each project after receiving the initial brief from the client. Given the innovative and experimental nature of the AI technologies supporting our services, we recognize that not all musical or graphic styles may be compatible with our video rendering capabilities. This assessment will be conducted by professionals who are experts in video rendering.
3. Sample Process
During the development of the "Listen to See Custom Model" project, Visual Echo will provide the client with two one-minute video samples, representing potential styles or approaches for the final project.
4. Right to Refund
If the client is not satisfied with any of the provided samples and decides not to continue with the project, they are entitled to request a full refund of the money paid for the service.
5. Refund Conditions
The refund request must be made within a specific period following the delivery of the second sample (e.g., 7 days).
The refund will be made using the same payment method used for the purchase unless otherwise agreed.
The refund will be processed within a set number of business days after receiving the request (e.g., 14 business days).
6. Exclusions
This guarantee does not cover changes in the client's preferences or specifications that were not communicated to Visual Echo before creating the samples.
If Visual Echo determines that the project is not feasible based on the initial brief, the client will be notified, and the payment will be refunded.
7. Contact
To request a refund, inquire about the project's feasibility, or for any questions related to this satisfaction guarantee policy, clients should contact Visual Echo through hello@visualecho.art.