Tracfone Won 39;t Download Pictures

I recently bought a Blu View 2 with TracFone and it is working well except certain files sent over the messaging app (I assume pictures or long texts), appear with an arrow and the text "Tap to Download" except when I attempt to download, the download never finishes. I recall having this issue with a previous phone as well. Is there any way to get this resolved? Nothing I tried after googling has worked. I have a friend with severe depression and serious mental health issues who has had several emergencies lately and would really like to be able to see what she's trying to send me when it doesn't come through. Thanks.

The popular TracFone cell phone requires no carrier contract fees, and provides good cellular coverage for many areas. The cell phone is inexpensive, and you purchase minutes on a "pay-as-you-go" scale, which is convenient if you're a frequent business traveler who needs inexpensive communication on the go. TracFone phones have no ports that enable direct computer connection for file sharing. Instead, use TracFone's Multimedia Messages, or MMS, feature to email pictures to your computer. 5376163bf9

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