Tools used in Development: Articulate Storyline, Vyond, Audacity
Time in Development: 1 month
Client: Credit card company
Challenges
Knowledge workers with a wide range of working from home experiences
Sudden change to remote working environment
Client needed additional training for the use of software applications
Inability to evaluate first hand the implementation of techniques in the remote working environments
Solution
Self paced learning modules that are not linear and therefore allow the learner to access at any point in the elearning project based on their needs.
The development of job aids in order to provide easy, visual, step by step process to using the software in order to manage daily tasks
The elearning contains knowledge checks, videos and scenarios for hands on learning of concepts and data on engagement
Results
Learners were able to access the training and comfortably address their individual needs through the training
Results from the knowledge checks of 80% and higher assured the client that employees accessing the training are utilizing the knowledge in their work from home situations.
Shorter gaps in achieving individual and group tasks is observed when work deliverables meet majority of deadlines