Welcome to Saman (سامان).
Saman (“we”, “our”, or “us”) operates the Saman mobile application, an e-commerce platform that allows users to browse and purchase products online.
We are committed to protecting your privacy and personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
By using the App, you agree to this Privacy Policy.
When you create or update your account, we may collect:
Full Name
Email Address
Phone Number
Date of Birth (Optional)
Profile Picture (Optional)
To process and deliver your orders, we collect:
Recipient Name
Delivery Phone Number
City and Full Address Details
We collect order-related information including:
Ordered Products
Quantities and Prices
Discounts and Coupons
Selected Payment Method
We do NOT store any credit card or bank card information.
When using Jawali payment services, only the payment reference or voucher code is processed securely.
Users may submit:
Product Ratings
Written Reviews
Optional Review Images
We use Firebase Cloud Messaging (FCM) to send:
Order Status Updates
Promotional Notifications
Important App Announcements
You may disable notifications at any time through your device settings.
The App may access limited device information such as Android SDK version for compatibility and storage permission handling purposes only.
This information is never shared externally.
We use your information to:
Create and manage user accounts
Process and deliver orders
Provide customer support
Improve app functionality and performance
Send notifications and updates
Prevent fraud and unauthorized activity
Your data is securely stored on protected servers located in Europe.
All communication between the App and our servers is encrypted using HTTPS/TLS technology.
We also use secure on-device storage technologies to protect your session and account information.
While we take reasonable measures to protect your data, no system can guarantee absolute security.
We may use trusted third-party services including:
Service
Purpose
Firebase Cloud Messaging (FCM)
Push Notifications
Firebase Crashlytics
Crash Reporting
Jawali
Payment Processing
These services only receive the minimum information required to perform their functions.
We do not sell, rent, or trade your personal data to third parties.
The App may request the following permissions:
Permission
Purpose
Internet Access
Connect to servers and process orders
Notifications
Send updates and promotions
Photos & Storage
Upload profile or review images
File Access
Display PDF invoices or documents
You may revoke permissions at any time through your device settings.
You have the right to:
Access your personal data
Update or correct your information
Delete your account
Disable notifications
Request data removal
To exercise these rights, please contact us using the information below.
We retain your data only while your account remains active.
If you delete your account, your personal data will be permanently removed from our systems unless retention is required by law.
Anonymous crash reports may be retained temporarily for debugging and service improvement purposes.
The Saman App is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.
Parents or guardians may contact us regarding any concerns.
We may update this Privacy Policy from time to time.
Any updates will be published within the App or on our website. Continued use of the App after updates means you accept the revised policy.
If you have any questions or requests regarding this Privacy Policy, please contact us:
📧 Email: moizzaldein@gmail.com
📞 Phone: +967780900629