Privacy Policy
Effective Date: June 17, 2026

Salama ("we", "our", "us") values your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following information to operate the app:

• Phone number (for login and account verification)

• Profile information you provide (such as name, gender, date of birth, country, city, clinic/doctor details depending on role)

• Appointment and booking information

• In-app wallet and transaction records

• Notification tokens and basic device/app technical data (for push notifications, security, and reliability)

• Support messages or feedback you send us

2. How We Use Information

We use your information to:

• Create and secure your account

• Authenticate login using OTP

• Provide app features (doctor/clinic discovery, booking, wallet, profile, notifications)

• Process and record payments/top-ups/transactions

• Improve app performance and user experience

• Detect and prevent fraud, abuse, or unauthorized access

• Respond to support requests and legal obligations

3. OTP Verification

When you log in, we send a one-time password (OTP) to your phone number. OTP codes are temporary and used only for verification.

4. Sharing of Information

We do not sell your personal data.
We may share data only with trusted service providers that help us run Salama, such as:

• SMS/OTP provider (for verification messaging)

• Cloud and infrastructure providers

• Payment processing services

• Notification delivery services

These providers process data only as needed to provide their services.

5. Data Retention

We retain personal data for as long as needed to provide the app and meet legal, security, accounting, and dispute-resolution requirements.
You may request deletion of your account and personal data (subject to legal exceptions).

6. Security

We use reasonable technical and organizational safeguards to protect your data. No system can be guaranteed 100% secure.

7. Children’s Privacy

Salama is not intended for children under 13. We do not knowingly collect personal data from children under 13.

8. Your Rights

Depending on your location, you may have rights to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Object to or restrict certain processing

To make a request, contact us at the email below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the Effective Date above.

10. Contact Us

Email: nesmatasaria@gmail.com