Privacy Policy

Effective Date: June 2026

Saathigro ("we," "our," or "us") operates the Saathigro Customer App and Saathigro Delivery Partner App. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

Personal Information

We may collect:

• Full Name

• Mobile Number

• Email Address

• Profile Photo

• Delivery Address

• Business Information (if applicable)

Account Information

When creating an account, we may collect:

• Login credentials

• User profile details

• Communication preferences

Order Information

We may collect:

• Order details

• Delivery details

• Transaction records

• Order history

Location Information

For delivery and order fulfillment services, we may collect location information.

Customer App

• Approximate or precise location (when permitted)

• Delivery address information

Delivery Partner App

• Real-time background and foreground location while on duty

• Route and delivery status information

Location data is used to:

• Assign deliveries

• Enable navigation

• Track orders

• Improve delivery efficiency

• Provide customer support

Device Information

We may automatically collect:

• Device model

• Operating system version

• App version

• Device identifiers

• IP address

• Log information

2. How We Use Information

We use information to:

• Create and manage accounts

• Process orders and deliveries

• Facilitate customer and delivery partner operations

• Provide customer support

• Improve application performance

• Verify identity and prevent fraud

• Send notifications and service updates

• Comply with legal obligations

3. Delivery Partner Information

For delivery partners, additional information may be collected:

• Vehicle information

• Identity verification documents

• Delivery activity records

• Earnings and payout information

• Work status and availability

This information is used solely for managing delivery operations and ensuring platform safety.

4. Sharing of Information

We may share information with:

• Delivery partners

• Customers receiving services

• Payment processors

• Cloud service providers

• Analytics providers

• Government authorities when legally required

We do not sell personal information to third parties.

5. Payments

Payments may be processed through trusted third-party payment providers. We do not store complete credit/debit card details on our servers.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect user information from unauthorized access, disclosure, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as necessary to:

• Provide services

• Complete transactions

• Meet legal obligations

• Resolve disputes

• Enforce agreements

8. Your Rights

Depending on applicable laws, users may:

• Access personal information

• Update account details

• Request correction of inaccurate information

• Request deletion of account data

• Withdraw permissions granted to the application

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Permissions Used

Depending on app features, the application may request:

Location Permission

Used for:

• Order delivery tracking

• Navigation assistance

• Delivery assignment

• Location-based services

Camera Permission

Used for:

• Profile photos

• Delivery proof uploads

• Identity verification

Storage/Photos Permission

Used for:

• Uploading images and documents

Notification Permission

Used for:

• Order updates

• Delivery requests

• Account notifications

• Promotional messages

Phone Permission

Used for:

• Account verification

• Customer support communication

11. Account Deletion

Users may request deletion of their account and personal information by contacting:

Email: saathigro2.0@gmail.com

We will process eligible deletion requests within a reasonable period, subject to legal and operational requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application and will become effective upon publication.

13. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Saathigro Support
Email: saathigro2.0@gmail.com