Remote Utility

Here's How to Use Our Remote Support Tool

The IT Department can connect to your computer remotely to provide a fix. To do this, please follow these directions or check out the video at the bottom of the page.

1. GO TO YOUR MAIN FOLDER (bottom Toolbar)

2. FIND THE C: DRIVE (On the left hand side of your window)

3. DOUBLE-CLICK on the RRVSD-UPDATE-SUPPORT folder

4. DOUBLE-CLICK on the REMOTE-SUPPORT folder

5. DOUBLE-CLICK on the RRVSD-Remote-Support App

6. This window will pop up. Please give this information to the Tech and they can log in to your machine.

Skip to 2:37 of this video:

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