FAQs & Support

support email: abiye@live.co.uk

GENERAL

Q: What is RouteHive?
RouteHive is a logistics and warehouse tracking solution designed for bulk retailers and high-volume warehouses. It allows businesses to manage the movement of goods from arrival to delivery, using barcode/QR scanning, photo logging, signature capture, and role-based workflows—all from a web and mobile platform.

Q: Who is RouteHive for?
RouteHive is ideal for cash-and-carry wholesalers, warehouse managers, dispatch coordinators, logistics teams, and drivers who need real-time visibility into inventory movements and deliveries.

FEATURES & FUNCTIONALITY

Q: Can RouteHive generate barcodes or QR codes for each pallet?
Yes. Each pallet is automatically assigned a unique barcode or QR code upon check-in, which can be scanned throughout its lifecycle—from receiving to final delivery.

Q: Does the system support photo logging?
Absolutely. RouteHive allows users to capture and upload photos at every key stage: pallet check-in, storage location, dispatch handover, and delivery confirmation.

Q: Can I log where a pallet is stored within the warehouse?
Yes. You can assign and update warehouse locations (e.g., “Aisle 3, Shelf B2”) and attach an image showing the exact storage placement. The user logging the storage is also tracked.

Q: How are orders assigned to pallets?
Managers can assign one or more pallets to an order, review details, and authorize them for dispatch. Orders can be tracked across departments and linked to specific delivery events.

Q: How are pallets authorized for dispatch?
When an order is approved, a unique QR code is generated. This acts as an authorisation token that warehouse and security staff scan at the gate before the item is released.

Q: Can RouteHive track driver activity?
Yes. Drivers use the mobile app to scan pallets upon loading, update dispatch status, and log proof of delivery including recipient signatures and delivery photos.

Q: Does RouteHive support signatures?
Yes. Digital signatures are captured during warehouse handovers and upon delivery. These are stored securely with time stamps and linked to the relevant pallets and orders.

TECHNOLOGY & INTEGRATIONS

Q: Is RouteHive available on both mobile and desktop?
Yes. RouteHive runs as a responsive web app and a native mobile app. Admins and managers typically use the desktop dashboard, while warehouse operators and drivers use the mobile version.

Q: Does it work offline?
The mobile app supports limited offline functionality for scanning and logging. Data is synced once a connection is restored.

Q: How is data stored and secured?
All data—photos, signatures, user logs—is encrypted and stored securely using cloud services like AWS or Firebase. User activity is logged for auditability.

Q: Can RouteHive integrate with my existing ERP or stock system?
Yes. RouteHive can be integrated via REST or GraphQL APIs to sync pallet, order, and inventory data with your existing backend or ERP.

PRICING & SUPPORT

Q: How much does RouteHive cost?
Pricing depends on the number of users, storage volume, and warehouse locations. We offer tiered plans for small teams and enterprise operations. Contact us for a custom quote.

Q: Is training provided?
Yes. We offer onboarding sessions, training materials, and a dedicated success manager for enterprise clients.

Q: What support options are available?
Our support team is available via email and live chat 7 days a week. Enterprise users also get access to phone support and dedicated account reps.

GETTING STARTED

Q: How do I sign up?
You can request a demo or start a free trial directly from our website. Our team will help you onboard and configure RouteHive for your operations.

Q: How long does setup take?
Most teams are up and running within 1–2 days. Full configuration and integration (for large setups) may take up to 2–3 weeks depending on requirements.

Q: Can I import existing inventory data?
Yes. RouteHive supports CSV imports and can map your existing pallet, order, and user data into the system.