Privacy Policy – Root Services

Effective Date: 11-10-2025

Root Services (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, which provides a variety of home and on-site services such as repair works, event coordination, room bookings, car repair and driving, plumbing, construction, and related services .

We are committed to protecting your personal data and providing full transparency regarding how your information is handled. This Privacy Policy applies to all users, including registered and guest users. From the outset, this app has been developed by Actrofite Infotech Private Limited, and the company name is clearly included to ensure transparency and accountability. 

Dynamic Content & Service Launch Notice

At the time of app launch, certain service-related information—such as exact prices, discount percentages, and some images—may not yet be available in the app. These details are collected and managed securely via our backend and will be fully updated once our services officially go live. Until the launch date, services are not available for booking, ensuring that users are not misled or provided with incomplete information. After the launch, all service details, including accurate pricing, discounts, images, and media content, will be displayed in the app in real time. This approach ensures transparency, maintains user trust, and guarantees compliance with Google Play’s data safety and content policies. For this release, we are not updating the store presence or uploading new images. Only minor changes have been made. The fully updated UI, visuals, and additional assets will be included in the next release. The current images have already been uploaded for closed testing purposes. 

Optional Address Handling

Users may book services without providing a full address. In such cases, Root Services will contact the user via their registered email (and optionally phone) to confirm the address or any necessary details before completing the service. This ensures accurate service delivery while respecting user privacy. Manual address input updated; map-based location feature under development in the latest updated version 54 will be updated in few day for the map and auto locating for the Exact Address for the next Release or update.

Key Points to Highlight in Your Privacy Policy:

• Prices, discounts, and some images are dynamic and backend-controlled.
  
  

• Users are informed that services are not live until the official launch.
  
  

• All service information will be accurate and fully updated upon launch.
  
  

• No incomplete or misleading data is displayed to users.
  
  

• Protects your app from rejection due to missing content.

Service Completion & Employee Access

Once a service is fully completed, certain details or updates related to that service (such as feedback, completion status, or service logs) may be accessed and managed by our authorized employees. This is done strictly for operational purposes, including quality assurance, customer support, and service verification. All employee access is controlled, secure, and limited to relevant data required to perform their duties, ensuring user privacy and data protection.

Key Points to Highlight:

• Only authorized employees can access post-service information.
  
  

• Access is limited to operational needs (support, verification, quality assurance).
  
  

• No data is shared with third parties for marketing or other purposes.
  
  

• Ensures transparency and maintains user trust.

1. Information We Collect

We collect only the information necessary to provide and improve our services. This includes:

1.1 Personal Information

• Full name, email address, and mobile number (via login or registration)
  
  

• Profile details such as gender, alternate phone number, profile picture
  
  

• Address information (line 1, line 2, landmark, city, state, pincode)
  
  

• OTP verification codes used temporarily to authenticate accounts
  
  

1.2 Service & App Usage Information

• Services selected, booked, or liked
  
  

• Booking history, order details, pricing, and discounts
  
  

• Cart details and modifications
  
  

• App interactions (button clicks, screen visits, carousel interactions)
  
  

1.3 Location Information

• Saved addresses and selected locations stored locally
  
  

• Optional device GPS location (with user consent) for personalized service delivery in Next update.
  
  

• The app does not track real-time location without consent

• map-based location feature under development in the latest updated version 54 will be updated in few day for the map and auto locating for the Exact Address for the next Release or update.
  
  

1.4 Guest Account Information

• Temporary credentials or default email for guest users
  
  

• Limited data storage unless guest registers for full access
  
  

1.5 Device Information

• Screen dimensions, app version, and basic device info for layout and performance optimization
  
  

2. How We Use Your Information

The collected information is used solely to provide, improve, and personalize our services:

• Authenticate users and manage accounts
  
  

• Confirm and manage service bookings
  
  

• Display and manage liked services
  
  

• Pre-fill booking forms and show saved addresses for convenience
  
  

• Display cart items and order history
  
  

• Provide personalized greetings and notifications
  
  

• Respond to customer support requests and inquiries
  
  

• Show informational videos or service-related messages
  
  

We never use your personal information for advertising or sell it to third parties.

3. Data Storage & Security

We take security seriously and implement the following measures:

• All data transmitted to our backend is encrypted via HTTPS
  
  

• Local caching on devices uses AsyncStorage, which stores only necessary data for app functionality
  
  

• Passwords are not stored; only OTPs are used for authentication
  
  

• Data stored on the backend is accessible only to authorized personnel
  
  

• Users can delete their data, log out, or uninstall the app to remove local storage
  
  

4. Data Sharing

We respect your privacy and do not share data with third-party advertisers. Data is only shared in the following cases:

• With verified service providers to fulfill requested services
  
  

• Internal team access for managing bookings, carts, or liked services
  
  

• Legal or regulatory requirements, if necessary
  
  

No analytics or tracking data is shared with external parties unless explicitly stated.

5. User Rights & Control

You have full control over your data:

• Access, update, or delete your personal information
  
  

• Manage saved addresses and location preferences
  
  

• Remove liked services and provide feedback
  
  

• Clear app data by logging out or uninstalling the app
  
  

• Guest users may request deletion of temporary account data
  
  

All deletion or modification requests can be sent to:
Email: rootservicesindia@gmail.com

6. Children’s Privacy

Our app is not intended for children under 13 years. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, contact us to request its deletion.

7. Cookies, Analytics & Tracking

• We do not use cookies to collect personal information
  
  

• No third-party analytics (Google, Firebase, etc.) collect personal data by default
  
  

• Optional analytics used are anonymized and for app performance only
  
  

8. Consent

By using our app or providing personal information, you consent to the collection, use, and storage of your data as described in this Privacy Policy.
Optional consent prompts may appear before accessing device GPS, saved locations, or before making bookings.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our app or legal requirements. The latest version will always be available within the app.
Effective Date: 11-10-2025

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: rootservicesindia@gmail.com
Support Email: rootservicesupport@gmail.com (will create after the grand launching )