Privacy Policy for Roc4Care
Last Updated: February 10, 2026
Introduction
Roc4Care ("we," "us," or "our"), a commercial kitchen service platform powered by 4Care and developed by Roc4Tech, is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Roc4Care mobile application ("App").
By using the App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, company/business name, and address provided during account registration or service requests.
Service Data: Equipment breakdown reports, service request details, maintenance history, technician assignments, and service report records.
Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Usage Data: App usage patterns, features accessed, timestamps, and interaction logs to improve our services.
How We Use Your Information
We use the collected information to: provide and maintain the App's functionality; process and track service requests and equipment breakdown reports; assign technicians and update service progress; maintain service reports and maintenance history records; manage preventive maintenance tasks and updates; communicate with you regarding service status and updates; improve the App's performance and user experience; and ensure security and prevent fraud.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with: service technicians and maintenance personnel assigned to your requests; authorized 4Care and Roc4Tech team members for service delivery; third-party service providers who assist in operating the App (such as cloud hosting and analytics); and legal authorities if required by law or to protect our rights.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information and service records for as long as your account is active or as needed to provide services. Maintenance history and service reports may be retained for operational and compliance purposes.
Your Rights
You have the right to: access, update, or correct your personal information; request deletion of your account and associated data; opt out of non-essential communications; and request a copy of the data we hold about you.
To exercise any of these rights, please contact us using the details provided below.
Children's Privacy
The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last Updated" date above.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Roc4Tech Email: itroc4t@gmail.com