In the next few pages, you’ll get a quick cross section of technologies and projects I’ve worked on over the last 17 years. By no means is this a comprehensive list of my experiences, however, the highlights are interesting and fun. Upon review, you’ll note that I am very resourceful and able to be placed into new industries with short ramp up times. I’ve held positions of influence within each organization I’ve entered, and I’m not afraid to spend time with an organization where the fit is mutual.
I spend my time leading a team of solutions-oriented enablers who handle complicated data wrangling problems. My work includes solution and systems design, tooling, build, execution, monitoring, training. Since the working environment is constantly changing, I am regularly found sharpening my skills through formal training programs and on the job experience. I regularly interact with a range of people from C-Level staff, right through to the end user. I have the patience and curiosity to work with the experienced and inexperienced in order to share knowledge and win as a team.
I’m known to be a natural teacher and calming in stressful situations. While others see an opportunity to panic, I use confidence, experience, empathy, and resolve to help the team get the job done or the idea across. When I’m not using soft skills to help navigate through the project calendar, I can be found conducting research, developing analysis and reporting protocols, and generally being inquisitive about the things around me.
Project Highlights:
- Analytics: Currently leading a development team in the design and implantation of business intelligence components based on an agile release process. Solutions involve multi-channel delivery of decision enabling tools through mobile and web applications.
- Marketing: Guided cross-functional teams in the design, validation, acceptance testing and implementation of value-added marketing programs. My methodology included analyzing marketing databases and developing dynamic campaigns that react appropriately to changes.
- Infrastructure: Led comprehensive infrastructure upgrades (e.g., firewall/VPN upgrades, load balancing, phone system and remote management) for event marketing and communications business. Currently developing analysis and self-healing algorithms for point of sales scanning systems. The algorithms will help improve inventory management to prepare for a major SAP™ implementation.
- Product Support: Led a 20+ person team responsible for support and sales of various products. Conducted weekly meetings with outside service providers to ensure efficient information transfers during ticketing and emergency response situations.
- Finance: Developed and managed budgets and expenses of production operations in various industries. Planned, measured and tracked ad returns and financial performance by product and market segment.
- Public Relations: Organized key events; such as trade shows, seminars, webinars, and workshops. Planned and delivered presentations on products and services. Provided production services to rebroadcast event multimedia.
- Hiring / Training: Regularly developing training for procedural support. Using Multimedia and planned workshops to deliver hands-on training. Have been responsible for the human resource management for a number of projects in various businesses. Developed and implemented hiring and training processes. Results included increased sales productivity, a reduction in turnover rate by 35%, & a decrease in second level support calls by 50%.
Notable Skills
- Business Intelligence Production
- Marketing Research / Ad Production - Web, Audio, Video, Phone, Print.
- Business Systems Analytics and Product Support
- Corporate Communications
- Project Management
- Service Staff Management / Training
- Vendor Relations
- Multi-tier Network Architecture
Technology Summary
SAP ECC, MS Windows, Ubuntu (Linux), Apache, BIND, SQL (Teradata, Oracle, MSSQL, MySQL) Network Design & Operation, LAN/WAN Setup, VPN, TCP/IP, MS Office Suite, Business Intelligence (SAS 9.4, MicroStrategy 10 Certified Designer, Excel, Python, R), AS400, Adobe Production Suite, Navicat DB Management