Terms of Sale

RilWater Reptiles Terms and Conditions:

1) By sending payment or deposit, you are confirming that you have read and agreed to all terms and conditions of sale.

2) RilWater Reptiles reserves the right to deny the sale of any animal to any customer over concerns of improper care.

3) Deposits and payments are non-refundable. To protect the customer, RilWater Reptiles must be contacted through Facebook messenger, email or text to confirm a sale before any initial payment is sent.

4) RILWATER REPTILES NO LONGER OFFERS PAYMENT PLANS/HOLDS - An animal will remain for sale until it is paid in full.

5) All home deliveries will require a signature from the recipient. If someone is not present at the recipient's given address to sign for the package, RilWater Reptiles is not responsible for the health or life of the animal(s).

6) RilWater Reptiles is not responsible for the health or life of any animal once it has been in the care of the customer for 24 hours.

7) Should an animal greater than 5g in weight and $35 in price die within 24hrs of arrival, a refund of half the purchase price excluding shipping may be provided under the following conditions:

a. RilWater Reptiles must be notified of the death within 24hrs of a live animal being received by the customer.

b. No fewer than 5 clear photos or a clear video of at least 1 minute in duration of the deceased animal must be provided by the customer via Facebook messenger or email.

c. No fewer than 5 clear photos of the animal’s full habitat must be provided by the customer via Facebook messenger or email.

d. The customer must establish that environmental and care conditions such as temperature, humidity, habitat decorations, diet, and human handling where not the cause of animal injury or death. Rilwater Reptiles may request additional information or photos for this purpose before agreeing to a refund

8) Should an animal be delivered DOA (dead on arrival) RilWater reptiles must be contacted within 30 minutes of the animal’s delivery. If the customer is not present to receive an animal at time of delivery, RilWater Reptiles is not responsible for the health or condition of the animal.

9) Tail drop is a natural phenomenon in crested geckos. No refund or discount will be provided for animals that drop their tail before, during or after shipment once a sale is initiated.

10) You must be 18 years or older to purchase from RilWater Reptiles. If you are under 18, a parent or guardian must be the one to make contact with RilWater Reptiles and arrange the sale.