Effective Date: February 12, 2025
RiceBall Games ("RiceBall," "we," "us," or "our") operates as a digital entertainment enterprise focused on crafting and publishing mobile gaming experiences. This Privacy Policy outlines our practices for collecting, retaining, utilizing, and sharing your personal information in compliance with applicable laws across our operational regions.
Scope
This policy governs our websites, mobile applications, promotional campaigns across platforms, and any supplementary services offered (collectively, the "Services").
As the primary data controller, RiceBall oversees the management of personal information tied to your engagement with our Services. By accessing, installing, or interacting with our games or other offerings, you consent to the processing of your data as described herein.
Data Collection Practices
Information Provided Directly by You
We gather details you voluntarily share while using our Services, including:
Support interactions: When contacting our assistance team, you may submit your username, email address, Game ID, device specifications (brand, model, advertising ID), transaction history, and device language to facilitate troubleshooting.
Gameplay details: Creating a username during gameplay registration.
Feedback submissions: Ratings or comments regarding our Services.
This data enables us to deliver tailored gaming experiences, optimize features, validate transactions, and fulfill other objectives outlined in this policy.
Automatically Collected Data
Through your use of the Services, we may obtain:
Activity logs: Device type, accessed features, session timestamps, and approximate location derived from your IP address.
Device specifics: Manufacturer, operating system, language, and time zone settings.
Unique identifiers: Google Ads ID, Apple IDFA, and Google Play Account ID.
Usage analytics: Game progression, achievements, scores, and social interactions within games.
Consumption patterns: Purchases made using virtual or real currency and in-game item acquisitions.
Purpose and Legal Basis for Data Processing
We utilize your information to:
Deliver and sustain our gaming services, including purchase activation and player assistance.
Personalize gameplay through optimized content, targeted offers, and device-specific adjustments.
Communicate service updates, security alerts, and administrative notices.
Analyze trends, enhance functionality, and resolve technical issues.
Facilitate player interactions and deliver promotional content (unless opted out).
Manage advertising initiatives and process service-related requests.
Processing occurs only to the extent necessary to achieve these stated purposes.
Data Retention
We retain your information for the duration required to provide Services or fulfill the purposes above, unless extended retention is mandated by legal obligations, dispute resolution, or regulatory compliance.
Age Restrictions
Our Services are accessible to users aged 13+ (16+ in the European Economic Area). By using our Services, you confirm meeting the applicable age threshold. For inquiries regarding minors below these limits, contact us at contact@riceballgames.com.
Security Measures
While we employ industry-standard safeguards to protect your data, no electronic transmission or storage method is entirely secure. We cannot guarantee absolute data security.
Notifications
With your consent, we may send game-related alerts, updates, or promotions via push notifications. Adjust preferences through your device settings.
Payment Processing
For in-app purchases, we utilize third-party processors (e.g., Apple, Google) adhering to PCI-DSS standards. We do not store payment details. Review their policies directly:
Apple: https://www.apple.com/legal/privacy/en-ww/
Google: https://policies.google.com/privacy
All transactions are final. Pricing and virtual resource policies may change without notice. Refunds are not guaranteed upon account closure.
Your Rights
Depending on residency, you may exercise:
Access/Portability: Request a copy of your data or its transfer to another entity.
Correction/Deletion: Update inaccuracies or seek data removal (exceptions apply).
Processing Restrictions/Objections: Limit or contest specific data uses.
Consent Withdrawal: Revoke prior permissions.
EEA/UK/Switzerland/Brazil users: Email contact@riceballgames.com for requests. California residents: See Addendum 1.
Policy Updates
We may periodically revise this policy, with changes effective upon posting. Material updates will be communicated via registered email, in-service notices, or other prominent channels.
Contact Us
For questions, data inquiries, or deletion requests, reach us at contact@riceballgames.com.