Week - May 6 to May 12

(1)(2)(5) Inbound 30+ SEC - Sales - WK - Average Handle Time by Agent from April 1st

(1)(2)(5) Inbound 30+ SEC - Sales - % - WK

(3) Inbound - Hour - WK

(3) Inbound - Weekday - WK

(5) Agent Performance by Handle Time - Talk Time - ACW - Average by Agent - April

(6) Inbound - States - April

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