Last Updated: March 2026
At ReviewOps, we are committed to protecting the privacy of our users (App Developers, eCommerce Brands, and Agencies). This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform to manage, triage, and respond to reviews.
To provide our automated review management services, we collect:
Account Information: Name, email address, and billing details when you sign up.
Platform Integration Data: To monitor reviews, you grant us access to your App Store Connect, Google Play Console, Shopify, or WooCommerce accounts via API keys or OAuth.
Review Content: We pull public review text, ratings, and reviewer usernames to analyze sentiment and draft responses.
Communication Data: Data from integrations like Slack or email where we send alerts and escalations.
We use the collected data strictly for the functionality of ReviewOps:
Automation: To detect new reviews and categorize them (e.g., Refund threats, Crash reports).
AI Analysis: Using AI to analyze sentiment and draft professional responses.
Escalation: Sending critical alerts to your designated channels (like Slack).
Analytics: Generating trends and sentiment breakdown reports for your brand.
We do not sell your data. We only share information with third parties necessary to run the service:
AI Processors: Review text may be processed by AI models (like OpenAI or Google Gemini) to generate drafts.
Cloud Infrastructure: Your data is securely stored on encrypted cloud servers.
Integrations: Data is shared back to the platforms you connect (e.g., posting an approved response back to Google Play).
We implement industry-standard security measures, including:
Encryption: Data is encrypted at rest and in transit (SSL/TLS).
Access Control: Only authorized systems can access your connected store APIs.
Privacy by Design: We only fetch the data required to manage reviews.
Access & Deletion: You can request a copy of your data or ask us to delete your account and all associated integration data at any time.
Disconnecting Stores: You can revoke ReviewOps' access to your app stores or eCommerce platforms via your account settings.
ReviewOps complies with standard data protection regulations (like GDPR/CCPA) where applicable, ensuring that the reviews and brand data we handle are processed legally and transparently.
If you have questions about this policy, please contact us at: Email: [Insert Support Email] Website: [Insert Website URL]