Nothing is permanent, only change is permanent! As the technology and SOPs evolve the IT governance and service management have noticed drastic change in the language which was used to describe in the meetings, at conferences and webinars. All focus on reducing risks, stability, increasing maturity and compliance ensuring. The language has shifted hugely to focus speed, agility, flow, velocity and fit-for-purpose. In short, there are many contributing factors such as:

· IT services demand should be increased in the rate of business.

· Value system and partner networks growing complexity.

· On-demand, streaming and instant on should be consumer driven.

· Deliver services following reduction in human resources.

· Current processes have inability to keep pace and scale.

· Technical indebt is ignored for so long.

· Increase automation trough virtual infrastructure and network assets.

· Rate delivery has grown the frustration in our business customer.

All these are related to stress and anxiety. What’s the hope for future? Lean Service Management which gas growing recognition. Individuals, leaders and companies have begun to recognize that it’s the time to simplify, standardize, modernize, automate and accelerate. In true spirit, we need to lean the way things are done, address the complex issues, architectures and organizational structures. In short, we need to do all our high priority work done faster in short time by reducing wastage of time. Improvisation of flux and doing less!

IT organizations are following the Lean Service Management that includes the concept of Agile, Lean and DevOps to simplify and fast moving. The goal is to change the practices of the IT value chain to Plan-Build-Run for better, faster and cheaper purpose. It’s difficult to decipher the individual work to improve business value.

The term coined Lean Service Management refer to the integrated collection of Agile, Lean, DevOps and IT Service Management (ITSM). So with this context in mind, following resolution is made for an industry.

· Learn and Apply Lean Practices to IT processes – time to revisit your incumbent process for service management. Focus on simplicity, ending waste and increase speed in software development and project management. Lean and Agile are most appropriate to be faster, cheaper and better.

· Embrace Lean Service Management – try to cognize Lean, Agile, DevOps and ITSM and how effectively it works. Improve your professional skills in the specific areas through training and conference to integrate such practices for maximum output.

· Establish structure, roles and cross functional teams which enables high velocity collaboration – form market oriented cross-functional roles and teams and services who are responsible for the full lifecycle of the ongoing improvement and support.

· Upgrade/Strengthen your leadership and organizational change management skills – leadership skills are required for Agile and DevOps teams. It enables them to improve and facilitate high performance. Make them learn to become effective lean leader to improve personal accountability, collaborate and establish an improvement mindset continuously.

You never know about the future, it’s uncertain. For those who have ears to listen and eyes to see must be knowing the significance of the Lean Service Management in the current times.