Last Updated: 12/12/2025
Supportta Solution ("we," "our," or "us") operates the Rent O Rent mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rental management application.By using the Service, you agree to the collection and use of information in accordance with this policy.
We collect the following personal information when you use our Service:For Customers:
Full Name
Phone Number
Email Address (optional)
Physical Address
Profile Photo
KYC Documents (identity verification documents such as Aadhaar, PAN, Driver's License, etc.)
Reference Information (if applicable)
Payment and transaction history
Outstanding balances
For Staff/Admin Users:
Email Address
Authentication credentials
Role and permissions
Shop/Organization affiliation
We automatically collect certain device information, including:
Device model and manufacturer
Operating system version
Device identifiers
App version information
Network connectivity information
We collect information about how you interact with the Service, including:
Rental orders and transactions
Product inventory data
Customer records
Staff activity logs
App crash reports and error logs
If you grant permission, we may collect location data to:
Provide location-based services
Assist with address verification
Improve service delivery
We collect and store:
Product images
Customer photos
KYC document images
Order-related photos (pickup, delivery, damage reports)
We use the collected information for the following purposes:
Service Provision: To provide and maintain our rental management services
Customer Management: To create and manage customer profiles, verify identities, and process rental transactions
Order Processing: To process rental orders, track inventory, and manage payments
Authentication: To authenticate staff and admin users
Communication: To communicate with you regarding your account, orders, and service updates
Analytics: To analyze app usage, improve functionality, and enhance user experience
Error Monitoring: To identify and fix technical issues through crash reporting
Legal Compliance: To comply with legal obligations and prevent fraud
We use the following third-party services that may collect information:
Firebase Services:
Firebase Authentication: For user authentication
Cloud Firestore: For data storage
Firebase Storage: For media file storage
Firebase Analytics: For app usage analytics
Firebase Crashlytics: For crash reporting
Firebase Cloud Messaging: For push notifications
These services are governed by their respective privacy policies:
Google Privacy Policy: https://policies.google.com/privacy
Firebase Privacy Policy: https://firebase.google.com/support/privacy
Our app requests the following permissions:
Camera: To capture photos of products, customers, and documents
Photo Library/Gallery: To select images from your device
Storage: To save and access files on your device
Location (if applicable): To provide location-based services
You can revoke these permissions at any time through your device settings. However, certain features may not function properly without these permissions.
Your data is stored securely on Firebase servers (Google Cloud Platform)
Data is encrypted in transit and at rest
We implement industry-standard security measures to protect your information
We retain your personal information for as long as necessary to provide our services
Customer records and transaction data are retained as required by law and business needs
You may request deletion of your data, subject to legal and contractual obligations
We do not sell your personal information. We may share your information only in the following circumstances:
With Your Consent: When you explicitly authorize us to share information
Service Providers: With trusted third-party service providers (e.g., Firebase/Google) who assist in operating our Service
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect our rights, property, or safety, or that of our users
You have the following rights regarding your personal information:
Access: Request access to your personal data
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal obligations)
Objection: Object to processing of your personal data
Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us using the contact information provided below.
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and stored on servers located outside your country of residence, including servers operated by Google Cloud Platform. By using our Service, you consent to such transfers.
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you a notification through the app (for significant changes)
You are advised to review this Privacy Policy periodically for any changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:Supportta Solution Kottayam, Kerala, India Email: info@supporttasolutions.com Phone: +918590377418
By using the Rent O Rent application, you consent to our Privacy Policy and agree to its terms.