The Most Influential Banking Queue System Guides

This primary data survey is characterized banking queue management system as qualitative and is conducted using the questionnaire, a tool that is used in a number of ways to investigate. The overall objective of the survey is to investigate the impact of bankruptcy queues on banks on customer satisfaction and whether the new way of servicing through the implementation can improve this satisfaction. In this paper, the questionnaire was selected as the collection tool for research data. For the collection of research data, a prototype questionnaire was prepared on the basis of previous surveys in the field of bankruptcy queues and the satisfaction of banking services. The questionnaire consists of three sections. The first section includes the respondents descriptions sex, age, nutritional level, annual income, transaction frequency and trade mode preference. Second section is about customer satisfaction and consists of questions that are mostly evaluated by likert points where = not satisfied and = too satisfied. Finally, the third section relates to the bank selection criteria were different criteria are evaluated banking queue system as a likert type of point where = not at all significant and = too significant.

The questionnaire chosen for conducting and collecting the data of the primary data survey was tested for its apparent validity and credibility. The phenomenal validity of the questionnaire is confirmed by the fact that the selected modules and questions come from the previous theoretical analysis. Questionnaire does not present a validation issue as all questions and instructions are clarified and the researcher was also present for clarifications and queries. In this regard, all monotheist.gr applications were presented to all respondents who participated in the survey in order to show the possibilities and how to use it. Therefore, respondents answer questions based on their expectations of the potential use of the application. Reliability concerns whether testing or research demonstrates the real size of the traceable trait. Reliability results from the repeatability of a result. When it comes to this, then it can be determined that the tool calculates very much the realistic value of the feature under consideration.

The best known way to assume reliability is to calculate the cranach alpha an internal consistency banking queue system coefficient value. Trust values greater than. Are considered acceptable. The reliability analysis performed resulted in a cranach alpha reliability factor of more than., on the basis of which satisfactory internal consistency of the questionnaires is found. In table below, it was possible to obtain the results of the analysis of reliability for this survey. As can be seen from the table, cranach s alpha coefficient is greater than, namely, so he concludes that there is internal consistency and reliability in the questionnaires. The research population refers to the size of the wider population that may be involved in the research, in the candidate data that can be selected for the creation of the sample. In this survey the target population is the customers of greek banks.

The sample of the survey was a sample of individuals. The choice of respondents was random. Main criterion of involvement in the research was the excellent use of the greek language as the survey questionnaire was not available in another language. However, for reasons of validity of the replies, the foreign clients of the greek banks were not included in the investigation. Finally, geographically the survey was conducted by respondents from all areas of thessaloniki in order to try to limit them to the potential characteristics of the inhabitants and the local area, and also to include representatives of all socioeconomic classes, which may allow the generalization of the effects. In the following section, we analyze the phases of the research conducted. In particular, reference is made to the pilot phase of the survey which preceded the formal investigation. Prior to the final distribution of the questionnaires and the realization of the survey, it was considered appropriate to launch.