SUPPORT
TELECAR
Need help with Telecar? Start here.
CONTACT
Email: tarikmaju634@gmail.com
We aim to respond within 2 business days.
IMPORTANT REMINDER
Telecar is a media player. We do not provide channels, content subscriptions, or media, and we cannot help you find, obtain, or troubleshoot access to a specific provider's content. Support covers the App itself — adding your own playlist or video, the library, playback, navigation, the car display, and Telecar Pro.
FREQUENTLY ASKED QUESTIONS
PLAYLISTS AND PLAYBACK
Q: Where do I get a playlist to add?
A: You need an M3U or M3U8 playlist link (or file) from a provider or organization you already have permission to use. Telecar does not supply or sell playlists.
Q: How do I add a playlist?
A: On the Channels tab, tap the + button at the top. You can also go to Settings > Playlists and tap +. Paste the link and tap Test & Import.
Q: I entered my playlist address but I get an error.
A: Check that:
- The address is typed correctly (domain, path, and any port number)
- Your device has an active internet connection
- The playlist link is still valid — links can expire or be changed by providers
If you see a specific error message (for example "The provider rejected this playlist" or "This address did not return a supported M3U playlist"), that message describes what the server at that address returned.
Q: Can I play a video file saved on my iPhone?
A: Yes. Tap the + button, choose File, and pick an MP4 or MOV video from the Files app. Telecar copies the video into its own storage and adds it to your library. Videos stored only in the Photos app need to be saved to Files first.
Q: I picked a file and Telecar says it can't be played.
A: Telecar plays the formats supported by iOS, such as MP4, MOV, and M4V. Other formats, such as MKV or AVI, are not supported. A saved copy of a single stream's .m3u8 file also cannot be played from Files — add that stream by its link instead.
Q: Import is stuck or very slow.
A: Very large playlists (tens of thousands of entries) can take longer to download and organize the first time. If import does not finish after a few minutes, cancel, check your connection, and try again.
Q: An item won't play or shows "currently unavailable."
A: This means the address in your playlist did not respond. This is almost always on the provider's side (the stream is offline, expired, or restricted) rather than the App. Tap Retry, and if it persists, refresh your playlist or check with your provider.
Q: Logos are missing or show initials instead.
A: Telecar shows the logo referenced in your playlist or in its program guide. If there is no valid image, Telecar shows a placeholder with initials. This is expected behavior.
Q: How do I remove a playlist or an imported video?
A: Go to Settings > Playlists, swipe left on the item, and choose Delete. This removes its entries, cached data, and any imported video copy from your device. Favorites from other playlists are not affected.
TELECAR PRO
Q: What does Telecar Pro include?
A: Telecar Pro removes ads and the one-playlist limit of the free version. Everything else, including navigation and the car display, is free.
Q: How does the free trial work?
A: New subscribers to the Weekly plan may get 3 days free. If you do not cancel at least 24 hours before the trial ends, the weekly price is charged and the subscription renews each week. The trial is available once per Apple Account.
Q: How do I cancel my subscription?
A: Open the iOS Settings app, tap your name, then Subscriptions, choose Telecar, and tap Cancel Subscription. You keep Pro until the end of the period you already paid for. Deleting the App does not cancel a subscription.
Q: I subscribed but still see ads or the upgrade screen.
A: Open Settings in Telecar and tap Restore Purchases. Make sure you are signed in to the App Store with the Apple Account that made the purchase.
Q: How do I get a refund?
A: Purchases are processed by Apple. Request a refund at https://reportaproblem.apple.com.
Q: The upgrade screen says "Plans are not available right now."
A: Check your internet connection and tap Try Again. If it continues, make sure purchases are allowed in iOS Settings > Screen Time > Content & Privacy Restrictions.
ADS
Q: Why do I see ads?
A: The free version of Telecar is supported by advertising. An ad may appear when you open the App. Telecar Pro removes ads.
Q: Telecar asked for permission to track. What does it mean?
A: It lets the advertising network show ads that are more relevant to you. You can decline; the App works the same. You can change the choice in iOS Settings > Privacy & Security > Tracking.
NAVIGATION AND THE CAR
Q: How do I use Telecar in my car?
A: Connect your iPhone to a car that supports Apple CarPlay and open Telecar on the car's display. The Car tab in the App on your phone then works as a remote: a trackpad, a keyboard, and playback controls.
Q: Why are the library and Discover unavailable on the car display?
A: For safety they are available only while the vehicle is parked. When the car reports that it is moving, Telecar keeps only navigation on the display.
Q: The map does not show my position.
A: Allow location access in iOS Settings > Privacy & Security > Location Services > Telecar. Your location is used on your device only.
OTHER
Q: How do I change the list of sites in Discover?
A: On the Discover tab, tap the edit button at the top, or go to Settings > Edit Sites. You can add, remove, and reorder sites; the same list appears on the car display.
Q: How do I change the App's language?
A: Go to Settings > Language, choose a language, and restart Telecar.
Q: Does Telecar collect my data?
A: Telecar has no accounts, and your playlists, favorites, and sites stay on your device. The free version shows ads from Google AdMob, which may collect device identifiers and approximate location for advertising. See the Privacy Policy for details:
https://sites.google.com/view/remtv-smartplayer/privacy-policy
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Telecar is a media player and does not provide channels, content subscriptions, or media.