Privacy Policy
Effective Date: February 6, 2026
Last Updated: February 6, 2026

This Privacy Policy explains the personal data we collect when you use the Remoto: Universal Remote TV app and the purposes for which we use that data.

1. Contact

If you have any questions, please contact us via email at:
📧 admin@exomobi.com

2. Subject of Data Protection

The subject of data protection is personal data. According to Article 4(1) GDPR, personal data refers to any information related to an identified or identifiable natural person, such as names or identification numbers.

3. Collection and Use of Data

3.1 Automated Data Collection

When you access the Remoto: Universal Remote TV app, your device automatically sends data for technical reasons. This data is stored separately from any other data you may provide to us, including:

Date and time of access
Browser type and version
Operating system used
URL of the previously visited website
IP address truncated by one octet

This data is collected for technical purposes only and is not associated with any specific individual.

3.2 Support Requests

If you contact our support team, we collect and store the personal data you provide to process your request. You are not required to provide personal data and may contact us using a pseudonym.

Support requests are stored for 120 days after completion to ensure proper resolution and to assist with any future issues.

Processing is carried out to fulfill your request and ensure proper operation of the app under Article 6(1)(b) GDPR.
For general inquiries, processing is based on our legitimate interest in responding to emails under Article 6(1)(f) GDPR.

4. Cookies

We use cookies to ensure full functionality and improve user experience. You may disable cookies in browser settings, but some app features may not function properly.

We use:

Firebase cookies
Facebook Meta SDK cookies
Google Ads cookies for ad performance measurement
Google Analytics cookies for usage analysis and service improvement

These cookies do not personally identify you.
Use of cookies is based on our legitimate interest in improving service design under Article 6(1)(f) GDPR.

5. Data Transfer

5.1 Law Enforcement Requests

In cases of suspected illegal activity or misuse, personal data may be shared with authorities based on:

Legitimate interest under Article 6(1)(f) GDPR
Legal obligation under Article 6(1)(c) GDPR

5.2 Third Party Service Providers

We work with carefully selected service providers who process personal data in accordance with GDPR requirements.

Data transfers follow Article 28(1) GDPR or are based on legitimate interest where applicable.

6. Data Deletion

Personal data is deleted or anonymized once it is no longer necessary for the purpose for which it was collected:

Support requests are deleted after 120 days
Google Analytics data is retained for 14 months

7. Children’s Privacy

The app is not intended for children under the age of 13 and does not knowingly collect personal data from children. The app complies with COPPA requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Please review it periodically to stay informed.