This Privacy Policy explains how we collect, use, and protect your personal data when you use the Relax mobile application, website, and related services (the “Services”).
By using the Services, you agree to this Privacy Policy and confirm that you are at least 18 years old. If you do not agree, you must stop using the Services and delete the App from your Android device.
If you have any questions, please contact us at nexelencetech@gmail.com
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1. Personal Data We Collect
We minimize data collection and only collect what is necessary to provide and improve our Services. We do not use Firebase, Facebook SDK, Appsflyer SDK, login services, or advertising SDKs.
1.1 Data You Provide
When you use our Services, you may voluntarily provide information such as:
Meditation goals or preferences
Name or email (only if provided through contact forms)
1.2 Data Collected Automatically
We automatically collect limited technical data to ensure the App functions properly, including:
Device type and model
Android OS version
Language settings
IP address and general network information
Basic app usage information (e.g., feature usage, crash logs through native Android tools)
No tracking SDKs, ad identifiers, or profiling technologies are used.
1.3 No Third-Party Login Data
The App does not support Apple, Google, Facebook, or other login methods.
Therefore, we do not receive any data from external login platforms.
1.4 No Subscription or Payment Data
We do not provide subscription services or in-app purchases.
No financial or billing data is collected.
2. How We Use Your Personal Data
We process your personal data only for the following purposes:
2.1 To Provide and Improve the Services
To support app functionality, user experience, stability, and performance.
2.2 To Customize User Experience
We may use your preferences (e.g., meditation goals) to optimize the content shown in the app.
2.3 To Communicate with You
If you contact us by email, we may use your provided information to respond to your support requests.
2.4 To Ensure Security and Prevent Misuse
We may process limited technical data to prevent harmful activities or technical issues.
2.5 Legal Compliance
We may process or disclose data if required by law or governmental authorities.
3. Legal Bases for Processing (EEA Users Only)
If you are located in the EEA, we process your data based on these legal bases:
3.1 Consent
When you voluntarily provide data (e.g., sending us an email), you consent to its use.
3.2 Contract Performance
We process data necessary to provide the Services you requested.
3.3 Legitimate Interests
We use limited technical data to:
Maintain and improve the App
Ensure security
Understand user interaction in a non-profiling, non-tracking manner
3.4 Legal Obligation
Where applicable under law.
4. Sharing of Personal Data
We treat your data with care and do not sell or share it for advertising or analytics.
We may share data only under the following circumstances:
4.1 Service Providers
We use essential third-party providers such as:
Cloud storage (for backups if applicable)
These providers only process data according to our instructions.
4.2 Legal Requirements
We may disclose data if required by law or to protect our rights.
4.3 Business Transfers
In case of merger, acquisition, or restructuring, user data may be transferred as part of business assets.
No ad networks, analytics SDKs, or tracking providers are used.
5. Your Privacy Rights
Depending on your jurisdiction, you may exercise the following rights:
Access your personal data
Update or correct data you provided
Request deletion of your personal data
Object or restrict certain processing
Data portability (EEA only)
File a complaint with a data protection authority (EEA)
To exercise your rights, email us at visioninsightinc@outlook.com
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6. Age Limitation
We do not knowingly process personal data of individuals under 18 years of age.
If you believe a minor has provided data, please contact us.
7. International Data Transfers
We may transfer personal data to other countries to operate the Services.
Where required, we apply appropriate safeguards to protect your data.
8. Data Retention
We retain personal data only for as long as needed to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be announced within the App or via email (if applicable).
10. Contact Us
If you have questions or privacy-related requests, contact us at:
📧 nexelencetech@gmail.com