Critical:
1. Save works to server every day.
At the beginning of the day, make a copy of the previous file. Change file name to start with today's date.
Save other people's (engineer, consultant, council, other authorities, etc) reports in the project folder. Save highlights and notes. Save your summary. & understanding
For example a quotes received from engineer. Save to - Projects>>Project Name>>003 Consultant @ Design>>Traffic Engineer>> create a new folder ("Date" Quote from XXX company)>> Copy the quote received in that folder.
Important:
Compare the question:
1 - 'Hi Rishie (supervisor), the cladding don't work.'
2 - 'Hi Rishie, the cladding don't work because of fire indices. I Googled and searched in past lessons in Refreshing Homes Internal site. There are two companies who are able to provide us fire indices certificates for their product. The price are similar. I suggest XXX because Tony talked about this name more than the other one, indicating it's probably a stronger company. I found this system in their brochure that seems to align with our project. Is that ok to proceed?'
Proactive Problem Solving means asking questions similar to Question 2. Asking Question 1, stop and wait for an answer is unacceptable.
Here's the steps to follow, so that you can ask questions similar to Question 2.
a) Identify i) Where you are at, AND ii) Where you want to go.
For example. I don't know how to design a roof structure. I need to complete this roof design.
b) Search suitable keywords related to the question. Use both i) Google, or ii) In this internal page, as appropriate. Capture your own notes using MS Words. Use the tool Insert>Screenshot>Screen Clipping.
c) Based on the research, try to put together a solution. Ask supervisor to review the solution.
d) Repeat B and C, until the solution answers all technical problems.
e) Record your learnings. Suggest any new learnings to add to the Refreshing Homes system.
2. Input - Processing - Output
Watch the video a few times.
Input / Output MUST be a person.
Mindful - Success is difficult. The whole chain must link together with output flow in a timely manner. We have to do a lot of following up calls.
We must notify the Input person about the Output result. This wraps up the task.
Processing - What is senior level ability?
3. Following up
Keep track of your list of things to follow up.
Phone Call;
Email.
Record and remind yourself using Trello. Set the:
Date
Time
Reminder
Detail how to use Trello refer to the video.
4. Working with Clients
a. Client name, MUST be correct. Name is the most important thing for any person.
b. No technical questions to clients. Questions for client must related to a) Client goal, or b) Aesthetic. Example of questions not for client - fire rating; fire indices; do you want to use a timber beam or steel beam? etc
5. Setup Email Signature
Download the Word File
Copy and Paste to setup your email signature
Crop your photo to a circle. Use this website for convenient:
https://crop-circle.imageonline.co/