Thank you for using Refeel, your personal companion on the journey toward emotional healing and freedom from affective dependency.
We’re committed to supporting you at every stage of your experience with the app.
If you're experiencing technical issues, have questions about your subscription, or just need help navigating the app — we’re here for you.
You can reach our support team at:
📧 Email: refeel.app8@gmail.com
đź“ž Phone: (+33) 771646987
đź“Ť Legal Address: Refeel, 24rue beau site, Niederroedern, 67470, France
We respond to all inquiries within 24 to 48 hours (Monday to Friday, CET).
How do I cancel my subscription?
Subscriptions are managed through your Apple ID:
Go to iPhone/iPad Settings → Apple ID → Subscriptions
Select Refeel → Tap Cancel Subscription
You will continue to have access until the end of your current billing cycle.
How do I reset my progress in the app?
Open the app and go to the Profile section
Tap Settings → Reset Progress
Confirm — please note: this action is permanent.
I subscribed but didn’t get access to Premium
Make sure you’re logged into the same Apple ID you used to subscribe
Go to the subscription screen in the app → Tap Restore Purchase
If the issue persists, email us your purchase receipt
The app crashes or doesn’t work properly
Please try:
Restarting your device
Updating to the latest app version
Ensuring you're connected to the internet
Still not working? Contact us with:
Your device model
iOS version
Screenshot or screen recording (if possible)
Monday to Friday
9:00 AM – 6:00 PM (CET)
Please allow extra time for responses on weekends or public holidays.
Refeel is more than just an app — it’s a space to reconnect with yourself. If you're ever feeling lost or uncertain, don’t hesitate to contact us.
We’re not just tech support — we’re here for your healing journey.