1. General Provisions and Our Commitment
This policy applies to the Redio mobile application (hereinafter "we" or "the App") provided on the Android platform and to any related services. To help you use our product with confidence and full knowledge, we have prepared this policy in accordance with applicable laws as well as Google Play Developer Program policies, setting out clearly what personal information we process, how we do so, and the boundaries of that processing.
In this policy, "personal information" means all kinds of information recorded electronically or by other means that relates to an identified or identifiable natural person.
By installing, opening or continuing to use the App, you are deemed to have read and accepted this policy. If you do not agree with any part of it, please stop downloading, installing or using the App.
2. Information We Collect
2.1 Information You Provide Voluntarily
●Photos/Videos: images and videos that you choose to capture, import or upload in order to use particular features (for example, photo editing or media processing). We process such content only after you have explicitly granted the relevant permission and selected the relevant files.
●Communications: your name, contact details and the content of your messages when you contact customer support, submit feedback or take part in surveys.
Facial data note: Facial landmark calculation runs locally or during cloud processing to render visual creative effects. Such computation will not generate legally‑defined biometric records and shall never be used for identity matching or person identification.
2.2 Information Collected Automatically
●Device information: basic details such as device model, operating system version, screen resolution, language and time zone settings, and network type.
●Usage logs: records of when and how often you open, browse and use each feature, and the paths you take through the App.
●Identifiers: device identifiers used for statistics and attribution (such as the Android advertising ID). Where advertising identifiers are involved, we first obtain your consent in accordance with Google Play policy.
●Performance and error data: technical data such as launch times, crash records and error logs, used to locate and fix problems.
2.3 Local Caching Technology
Local storage and session cache are deployed to preserve user preferences. Consent will be obtained for non‑essential tracking technologies in compliance with Google Play requirements.
3. Device Permissions
To provide you with certain features, the App may, after you grant permission, use the following device permissions:
●Camera: to capture photos or videos, depending on the feature.
●Photo library or storage: to select and import media files from your device.
●Network: to load content, synchronise data and diagnose connection issues.
All of the above permissions are requested only when needed and only to the minimum extent required. You can revoke any granted permission at any time in your system settings; doing so will not affect processing already carried out with your permission, but some features may no longer work properly.
4. Data Processing Purposes & AI‑Related Data Restrictions
Your data will only be processed for purposes listed below. No additional unstated use shall occur:
1.Deliver requested AI editing and creative rendering. Original media remains stored locally on your device. Files uploaded to cloud servers are used for temporary computation only and get fully deleted upon task completion.
2.Troubleshoot defects, improve performance and develop new features. Analytics datasets will be anonymized so they cannot be tied back to individual users.
3.Run marketing attribution and personalized advertising, subject to your consent. You may withdraw advertising‑related permissions at any time.
4.Enforce platform safety and block prohibited content.
5.Comply with legal obligations and respond to valid regulatory or judicial demands.
Critical restriction: Your uploaded photos, videos and facial feature data will never be leveraged to train or refine any AI models, whether owned by us or external third parties.
5.User‑Generated Content Rules
Zero‑tolerance policy applies to harmful content, aligned with Google Play policies.
5.1 Prohibited Content
●Explicit sexual material and sexually suggestive AI‑generated NSFW imagery
●Non‑consensual deepfake pornographic visuals of real individuals
●Any content sexualizing or exploiting minors. Detected material will be removed and reported to NCMEC as required by law.
●Content promoting self‑harm, extreme violence, or hate speech targeting race, religion, gender or other protected groups.
5.2 Content Moderation
Hybrid moderation combines automated filtering and human review. Automated systems block harmful inputs and outputs. Content flagged by automation or user reports may be manually reviewed by our authorized staff.
5.3 Enforcement Measures
Violative content will be removed immediately. Accounts violating rules may face temporary restriction or permanent termination without prior notice.
6.Sharing, Transfer and Public Disclosure
We never sell, rent or otherwise trade your personal information. We may provide information to relevant parties only in the following limited circumstances:
●Outsourced processing: where necessary to provide the service, we may entrust your information to trusted providers such as cloud storage or analytics services. Such providers may process the data only within the scope we authorise and must commit by contract to an equivalent level of data protection.
●Legal requirements: we may disclose necessary information in response to laws, regulations, legal proceedings or requests from government or judicial authorities.
●Merger and acquisition: in the event of a merger, acquisition, restructuring or similar transaction, your information may be transferred together with the business. We will require the successor to maintain protection standards no lower than those in this policy and to fulfil its notification obligations under applicable law.
Except in the circumstances above or with your separate consent, we do not publicly disclose or provide your personal information to any third party.
7. Retention and Protection of Information
7.1 Retention Period
We keep your information only for as long as necessary to achieve the purposes of processing, in accordance with the following rules:
●Content stored locally on your device is managed by you; you can remove it by deleting the files or uninstalling the App;
●Content uploaded temporarily to our servers to complete a particular feature is deleted promptly once that feature has finished;
●Log and statistical data is kept in anonymised or de-identified form, for no longer than is needed for compliance and security audits.
7.2 Protective Measures
We combine institutional, technical and procedural safeguards to protect your information, including encryption during transmission and at rest, tiered access control, confidentiality and compliance training for relevant personnel, and regular security assessments. That said, no method of transmission or storage over the internet can guarantee absolute security; we ask that you understand and accept this inherent risk.
8. Your Rights and Data Management
Under CCPA/CPRA and other U.S. applicable laws, you hold rights to access, correct, delete your personal data, withdraw consent, obtain data portability and object to certain processing. California residents additionally hold rights related to non‑sale of personal information and non‑discrimination.
Ways to Submit Data‑Deletion Requests
1.In‑App: account deletion option inside Settings;
2.Google Play Store: submit request via “Data safety” section on App store page;
3.Email: send message to service@myredioai.com with subject Data Deletion Request and include the mobile phone number or email address used for registration, along with the necessary verification information within email body.
Once we receive a valid deletion request, we will stop the relevant processing and delete your personal information within a reasonable period. Any portion that laws and regulations require us to keep (such as transaction or tax records) will be retained only for the legally required duration.
9. Protection of Minors
The App is intended for the general public and is not directed at children under the age of 18 , nor do we knowingly collect personal information from children. If you are under 18, please do not use the App or provide us with any personal information.
If we learn that we have inadvertently collected personal information from a child under 18, we will delete it promptly after verification. Parents or guardians may also reach us through the channel set out in Section 12.
10. Third-Party Services and Payments
The App may integrate third-party SDKs or direct you to third-party platforms (such as app stores or analytics tools). These third-party services are operated independently and have their own privacy rules; we recommend that you review their statements before using them.
Where the App offers paid content, in-app purchases are processed by the app store (for example, Google Play) or other payment service providers. We never access or retain payment-sensitive information such as your payment account or bank card details.
11. Changes to This Policy
We may revise this policy from time to time in response to changes in product features, laws and regulations, or operational needs. If you continue to use the App after the policy is updated, you are deemed to accept the revised terms. If you do not agree, please stop using and uninstall the App.
12. Contact Us
If you have any questions, comments or complaints about this policy, or any need relating to your personal information, you are welcome to contact us at: service@myredioai.com.