We do not encourage returns or exchanges or cancellations for the following reasons:
1. Does not suit the customer
2. Changed the mind after purchase
3. Delivery time ( up to 14 days )
If you receive a defective item, please contact us at , with details of the product and the defect.
We need unboxing videos without cuts from the opening of the grey cover.
Without unbox videos damage claims will strictly not be considered.
The product should be sent back to:
RED PIXELS
NO,4 , ETHIRAJ STREET
RAJAJI NAGAR
ZAMIN PALLAVARAM
CHENNAI - 600 043
Refund or Return is the sole decision of the company.
The shipping charges are to be borne by the customer both for shipping by him to us and again back to them.
Additional Shipping will be incurred and previous shipping charges paid will not be considered.
In addition, the unboxing video proof has to be submitted right from opening of the courier cover without any cuts in the video.
Upon receipt of the returned product, we will fully examine it and notify you via WhatsApp, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.