REAPORTS PRIVACY POLICY
Welcome to our Privacy Policy. Thank you for taking the time to read it.
We appreciate that you trust us with your information and we intend to always
keep that trust. This starts with making sure you understand the information we
collect, why we collect it, how it is used and your choices regarding your
information. This Policy describes our privacy practices in plain language, keeping
legal and technical jargon to a minimum. Before you read it, please make sure
that you are over the age of 16 or under guidance of the holder of your parental
responsibility.
This Privacy Policy applies beginning March, 2019. The previous version of this
Privacy Policy, available here, will apply until then.
EFFECTIVE DATE: March 09, 2019
WHERE THIS PRIVACY POLICY APPLIES
This Privacy Policy applies to websites, apps, events and other services operated
by Reaports For simplicity, we refer to all of these as our “services” in
this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy
on all applicable services.
Some services may require their own unique privacy policy. If a particular service
has its own privacy policy, then that policy - not this Privacy Policy - applies.
INFORMATION WE COLLECT
We collect information generated as you use our services, for example access
logs, as well as information from third parties, like when you access our services
through a social media account. If you want additional info, we go into more
detail below.
Information you give us
You choose to give us certain information when using our services. This includes:
When you create an account, you provide us with at least your login credentials,
as well as some basic details necessary for the service to work, such as your
gender and date of birth.
When you complete your profile, you can share with us additional information,
such as your avatar. To add certain content, like pictures, you may allow us to
access your camera or photo album. Some of the information you choose to
provide us may be considered “special” or “sensitive” in certain jurisdictions, for
example your racial or ethnic origins, sexual orientation and religious beliefs. By
choosing to provide this information, you consent to our processing of that
information.
When you subscribe to a paid service or make a purchase directly from us (rather
than through a platform such as iOS or Android), you provide us or our payment
service provider with information, such as your credit card number or other
financial information.
When you choose to participate in our promotions, events or contests, we collect
the information that you use to register or enter.
If you contact our customer care team, we collect the information you give us
during the interaction. Sometimes, we monitor or record these interactions for
training purposes and to ensure a high quality of service.
If you ask us to communicate with or otherwise process information of other
people (for example, if you ask us to send an email on your behalf to one of your
friends), we collect the information about others that you give us in order to
complete your request.
Of course, we also process your chats with other users as well as the content you
publish, as part of the operation of the services.
Information we receive from others
In addition to the information you provide us directly, we receive information
about you from others, including:
Other Users. Other users may provide information about you as they use our
services. For instance, we may collect information about you from other users if
they contact us about you.
Social Media. You may be able to use your social media login (such as Facebook
Login) to create and log into our account. This saves you from having to
remember yet another user name and password and allows you to share some
information from your social media account with us.
Other Partners. We may receive info about you from our partners, for instance
where our ads are published on a partner’s websites and platforms (in which case
they may pass along details on a campaign’s success).
Information collected when you use our services
When you use our services, we collect information about which features you’ve
used, how you’ve used them and the devices you use to access our services. See
below for more details:
Usage Information. We collect information about your activity on our services, for
instance how you use them (e.g., date and time you logged in, features you’ve
been using, searches, clicks and pages which have been shown to you, referring
webpage address, advertising that you click on) and how you interact with other
users (e.g., users you connect and interact with, time and date of your
exchanges, number of messages you send and receive).
Device information. We collect information from and about the device(s) you use
to access our services, including:
hardware and software information such as IP address, device ID and type,
device-specific and apps settings and characteristics, app crashes, advertising
IDs (such as Google’s AAID and Apple's IDFA, both of which are randomly
generated numbers that you can reset by going into your device’ settings),
browser type, version and language, operating system, time zones, identifiers
associated with cookies or other technologies that may uniquely identify your
device or browser (e.g., IMEI/UDID and MAC address);
information on your wireless and mobile network connection, like your service
provider and signal strength;
information on device sensors such as accelerometers, gyroscopes and
compasses.
Other information with your consent. If you give us permission, we can collect
your precise geolocation (latitude and longitude) through various means,
depending on the service and device you’re using, including GPS, Bluetooth or
Wi-Fi connections. The collection of your geolocation may occur in the
background even when you aren’t using the services if the permission you gave
us expressly permits such collection. If you decline permission for us to collect
your geolocation, we will not collect it. Similarly, if you consent, we may collect
your photos and videos (for instance, if you want to publish a photo, video or
streaming on the services).
COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES
We use and may allow others to use cookies and similar technologies (e.g., web
beacons, pixels) to recognize you and/or your device(s). We use them such as
authenticating you, remembering your preferences and settings, analyzing site
traffic and trends, delivering and measuring the effectiveness of advertising
campaigns, allowing you to use social features.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have
a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to
have his or her online activity tracked. If a website that responds to a DNT signal
receives a DNT signal, the browser can block that website from collecting certain
information about the browser’s user. Not all browsers offer a DNT option and
DNT signals are not yet uniform. For this reason, many businesses, including us,
do not currently respond to DNT signals.
HOW WE USE INFORMATION
The main reason we use your information is to deliver and improve our services.
Additionally, we use your info to help keep you safe and to provide you with
advertising that may be of interest to you. Read on for a more detailed
explanation of the various reasons we use your information, together with
practical examples.
To administer your account and provide our services to you
Create and manage your account
Provide you with customer support and respond to your requests
Complete your transactions
Communicate with you about our services, including order management and
billing
To ensure a consistent experience across your devices
Link the various devices you use so that you can enjoy a consistent experience of
our services on all of them. We do this by linking devices and browser data, such
as when you log into your account on different devices or by using partial or full
IP address, browser version and similar data about your devices to help identify
and link them.
To serve you relevant offers and ads
Administer sweepstakes, contests, discounts or other offers
We work with third party advertising partners to provide personalized ads for you.
Our partners include but are not limited to Google AdMob, DoubleClick Ad
Exchange, DoubleClick for Publishers, Facebook etc.
Communicate with you by email, phone, social media or mobile device about
products or services that we think may interest you
To improve our services and develop new ones
Conduct research and analysis of users’ behavior to improve our services and
content (for instance, we may decide to change the look and feel or even
substantially modify a given feature based on users’ behavior)
Develop new features and services (for example, we may decide to build a new
interests-based feature further to requests received from users).
To prevent, detect and fight fraud or other illegal or unauthorized activities
Address ongoing or alleged misbehavior on and off-platform
Perform data analysis to better understand and design countermeasures against
these activities
Retain data related to fraudulent activities to prevent against recurrences
To ensure legal compliance
Comply with legal requirements
Assist law enforcement
Enforce or exercise our rights, for example our Terms
To process your information as described above, we rely on the following legal
bases:
Provide our service to you: Most of the time, the reason we process your
information is to perform the contract that you have with us. For instance, as you
go about using our service to get meaningful content, we use your information to
maintain your account and your profile, to recommend content based on your
interests.
Legitimate interests: We may use your information where we have legitimate
interests to do so. For instance, we analyze users’ behavior on our services to
continuously improve our offerings, we suggest offers we think might interest
you, and we process information for administrative, fraud detection and other
legal purposes.
Consent: From time to time, we may ask for your consent to use your information
for certain specific reasons. You may withdraw your consent at any time by
change the setting on your device to disable the device permissions, or just using
the standard uninstall process for your device to stop all information collection.
HOW WE SHARE INFORMATION
We share some users’ information with service providers and partners who assist
us in operating the services. Read on for more details about how your information
is shared with others.
With other users
You share information with other users when you voluntarily disclose information
on the service (including your public profile). Please be careful with your
information and make sure that the content you share is stuff that you’re
comfortable being publically viewable since neither you nor we can control what
others do with your information once you share it.
With our service providers and partners
We use third parties to help us operate and improve our services. These third
parties assist us with various tasks, including data hosting and maintenance,
analytics, customer care, marketing, advertising, payment processing and
security operations.
We may also share information with partners who distribute and assist us in
advertising our services. For instance, we may share limited information on you in
hashed, non-human readable form to advertising partners.
We follow a strict vetting process prior to engaging any service provider or
working with any partner. All of our service providers and partners must agree to
strict confidentiality obligations.
For corporate transactions
We may transfer your information if we are involved, whether in whole or in part,
in a merger, sale, acquisition, divestiture, restructuring, reorganization,
dissolution, bankruptcy or other change of ownership or control.
When required by law
We may disclose your information if reasonably necessary: (i) to comply with a
legal process, such as a court order, subpoena or search warrant, government /
law enforcement investigation or other legal requirements; (ii) to assist in the
prevention or detection of crime (subject in each case to applicable law); or (iii)
to protect the safety of any person.
To enforce legal rights
We may also share information: (i) if disclosure would mitigate our liability in an
actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal
rights of our users, business partners or other interested parties; (iii) to enforce
our agreements with you; and (iv) to investigate, prevent, or take other action
regarding illegal activity, suspected fraud or other wrongdoing.
YOUR RIGHTS
We want you to be in control of your information, so we have provided you with
the following tools:
Access / Update tools in the service. Tools and account settings that help you to
access, rectify or delete information that you provided to us and that’s associated
with your account directly within the service.
Device permissions. Mobile platforms have permission systems for specific types
of device data and notifications, such as phone book and location services as well
as push notifications. You can change your settings on your device to either
consent or oppose the collection of the corresponding information or the display
of the corresponding notifications. Of course, if you do that, certain services may
lose full functionality.
Uninstall. You can stop all information collection by an app by uninstalling it using
the standard uninstall process for your device.
We want you to be aware of your privacy rights. Here are a few key points to
remember:
Reviewing your information. Applicable privacy laws may give you the right to
review the personal information we keep about you (depending on the
jurisdiction, this may be called right of access, right of portability or variations of
those terms). You can request a copy of your personal information by contact us
via Email at the end of this Privacy Policy.
Updating your information. If you believe that the information we hold about you
is inaccurate or that we are no longer entitled to use it and want to request its
rectification, deletion or object to its processing, please contact us via Email at
the end of this Privacy Policy.
For your protection and the protection of all of our users, we may ask you to
provide proof of identity before we can answer the above requests.
Keep in mind, we may reject requests for certain reasons, including if the request
is unlawful or if it may infringe on trade secrets or intellectual property or the
privacy of another user. If you wish to receive information relating to another
user, such as a copy of any messages you received from him or her through our
service, the other user will have to contact our Privacy Officer to provide their
written consent before the information is released.
HOW WE PROTECT YOUR INFORMATION
We work hard to protect you from unauthorized access to or alteration, disclosure
or destruction of your personal information. As with all technology companies,
although we take steps to secure your information, we do not promise, and you
should not expect, that your personal information will always remain secure.
We regularly monitor our systems for possible vulnerabilities and attacks and
regularly review our information collection, storage and processing practices to
update our physical, technical and organizational security measures.
We may suspend your use of all or part of the services without notice if we
suspect or detect any breach of security. If you believe that your account or
information is no longer secure, please contact us via Email at the end of this
Privacy Policy.
HOW LONG WE RETAIN YOUR INFORMATION
We will retain your information for as long as your account is active or as needed
to provide you services. In practice, we delete or anonymize your information
upon deletion of your account or after 6 months of continuous inactivity, unless:
we must keep it to comply with applicable law (for instance, some “traffic data” is
kept for one year to comply with statutory data retention obligations);
we must keep it to evidence our compliance with applicable law (for instance,
records of consents to our Terms, Privacy Policy and other similar consents are
kept for five years);
there is an outstanding issue, claim or dispute requiring us to keep the relevant
information until it is resolved; or
the information must be kept for our legitimate business interests, such as fraud
prevention and enhancing users' safety and security. For example, information
may need to be kept to prevent a user who was banned for unsafe behavior or
security incidents from opening a new account.
Keep in mind that even though our systems are designed to carry out data
deletion processes according to the above guidelines, we cannot promise that all
data will be deleted within a specific timeframe due to technical constraints.
PRIVACY POLICY CHANGES
Because we’re always looking for new and innovative ways to provide better
services, this policy may change over time. We will notify you before any material
changes take effect so that you have time to review the changes.
HOW TO CONTACT US
If you have questions about this Privacy Policy, here’s how you can reach us:
support@reaports.com