Terms & Conditions
Last Updated: June 2026
By accessing our website, mobile services, social media pages, WhatsApp services, phone ordering services, visiting our outlets, placing an order, making a booking, using our services, or interacting with our business in any manner, you agree to these Terms & Conditions.
These terms apply to all customers, visitors, diners, takeaway customers, delivery customers, catering clients, banquet hall users, hotel guests, wholesale customers, corporate customers, website users, and business partners of Rameshwar's Annapurna Group and its associated outlets.
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1. Applicability
These Terms & Conditions apply to all services provided by:
- Rameshwar's Annapurna (Annapurna Pizza Hut)
- The Annapurna Restaurant
- Annapurna & Daughters
- 11th Avenue
- Rameshwar's Annapurna
- Hotel Shahz Palace
- Annapurna Bakery & Sweets
- Annapurna Sweets
- Annapurna Sweets & Restaurant
- Celebration Cakes & More
- Any future outlet, brand, website, delivery channel, franchise, event service, or associated business operated under the Rameshwar's Annapurna Group.
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2. Services Offered
Our services may include:
- Restaurants & Dining
- Bakery Products
- Cakes & Customized Cakes
- Sweets & Namkeens
- Gift Hampers
- Food Delivery
- Takeaway Orders
- Catering Services
- Banquet Hall Services
- Hotel & Hospitality Services
- Corporate Orders
- Wholesale & B2B Supply
- Event Services
- Online Ordering
- Festival Orders
Availability may vary by outlet, season, product category, and operational requirements.
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3. Customer Conduct Policy
Customers, guests, and visitors are expected to:
- Behave respectfully with staff and other customers.
- Follow hygiene and safety instructions.
- Maintain discipline and decorum.
- Use facilities responsibly.
The following activities are prohibited:
- Harassment or abuse.
- Threats or intimidation.
- Fighting or disruptive behavior.
- Property damage.
- Theft or fraud.
- Possession of illegal substances.
- Carrying weapons where prohibited by law.
- Unauthorized commercial filming.
- Activities affecting privacy or safety of others.
Management reserves the right to refuse service, deny entry, cancel orders, or remove any individual where reasonably necessary.
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4. Product Information
Product images, descriptions, nutritional information, serving suggestions, colors, packaging, decorations, weights, dimensions, and presentation are provided for general informational and illustrative purposes.
Actual products may vary due to:
- Handmade preparation
- Ingredient availability
- Seasonal changes
- Customization requirements
- Production methods
- Packaging availability
Minor variations shall not be considered defects.
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5. Vegetarian, Non-Vegetarian & Egg Products
Certain outlets may prepare:
- Vegetarian products
- Non-vegetarian products
- Egg-based products
- Eggless products
Although operational practices are followed to maintain product integrity, some products may be prepared, stored, packed, or handled within shared premises.
Customers with religious, dietary, allergy-related, or ingredient-specific requirements should inform us before ordering.
In the event of a verified order preparation or delivery error, our resolution may include replacement, refund, credit note, or other reasonable remedy as determined by management and applicable law.
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6. Food Allergy Notice
Customers must inform us of known allergies before ordering.
Our kitchens may handle:
- Dairy
- Nuts
- Soy
- Gluten
- Eggs
- Sesame
- Other allergens
Cross-contact cannot be completely eliminated.
We cannot guarantee allergen-free environments unless expressly confirmed in writing.
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7. Pricing & Billing
Prices may change at any time.
Applicable charges may include:
- Product charges
- Taxes
- Delivery charges
- Packaging charges
- Convenience fees
- Service charges where applicable
Prices may differ between:
- Website
- Outlet
- Phone Orders
- Zomato
- Swiggy
- ONDC
- Third-party platforms
Customers should always request and verify their bill.
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8. Payment Policy
We may accept:
- Cash
- UPI
- Credit Cards
- Debit Cards
- Wallets
- Net Banking
- Other approved methods
Customers must pay the exact amount shown on the invoice.
Do not pay additional money to any person unless properly reflected in an official bill or authorized payment request.
Customers should verify:
- Amount paid
- Balance returned
- Payment confirmation
before the transaction is completed.
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9. Order Acceptance
All orders remain subject to:
- Product availability
- Serviceability
- Successful payment
- Verification where required
- Management approval where necessary
We may refuse or cancel orders where:
- Information is incorrect
- Fraud is suspected
- Products are unavailable
- Operational limitations exist
- Abuse or misconduct occurs
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10. Customized Orders
Customized products may require:
- Advance payment
- Design confirmation
- Written approval
- Production lead time
Customer-provided spellings, names, photographs, messages, logos, or design instructions remain the customer's responsibility.
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11. Catering, Banquet & Event Services
Bookings are subject to:
- Availability
- Advance payments
- Venue rules
- Capacity limitations
External vendors may require approval.
Damages caused by guests, organizers, vendors, or invitees may be chargeable.
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12. B2B, Wholesale & Corporate Orders
Wholesale, institutional, corporate, reseller, distributor, and bulk orders may be subject to separate:
- Pricing
- Payment terms
- Delivery schedules
- Production timelines
- Commercial agreements
Specific order terms communicated at the time of booking shall prevail.
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13. CCTV & Security
Selected areas may be monitored through CCTV for safety and security purposes.
Footage may be disclosed where required by law or lawful authority.
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14. Intellectual Property
All content including:
- Logos
- Brand names
- Menus
- Product photographs
- Designs
- Packaging concepts
- Videos
- Text
- Website content
- Marketing materials
are owned by or lawfully used by Rameshwar's Annapurna Group.
Unauthorized copying, impersonation, reproduction, scraping, commercial use, resale, or misuse may result in legal action.
© 1983–2026 Rameshwar's Annapurna Group. All Rights Reserved.
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15. Third-Party Platforms
Orders placed through:
- Zomato
- Swiggy
- ONDC
- Rapido
- Porter
- Other delivery or ordering platforms
may be subject to their respective policies regarding:
- Pricing
- Delivery
- Refunds
- Support
- Payments
- Invoices
Customers should first contact the relevant platform for platform-specific issues.
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16. Third-Party Delivery Services
Orders may occasionally be delivered by independent delivery partners or logistics providers.
While we remain responsible for preparing and handing over the order correctly, actions solely attributable to independent delivery personnel or external logistics providers may be governed by their policies and applicable law.
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17. Social Media
Content voluntarily shared publicly by customers and tagging our business may be reshared by us with reasonable credit where practical unless removal is requested.
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18. Website Availability
We do not guarantee uninterrupted availability of:
- Website
- Online ordering
- Payment gateways
- Mobile services
- Third-party integrations
Temporary downtime, maintenance, technical failures, or interruptions may occur.
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19. Limitation of Liability
To the extent permitted by applicable law, our liability shall generally be limited to the value of the affected product, service, or order.
We shall not ordinarily be responsible for indirect, incidental, special, or consequential losses beyond applicable legal requirements.
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20. Jurisdiction
These terms shall be governed by the laws of India.
Subject to applicable law, disputes shall ordinarily be subject to the jurisdiction of competent courts and authorities in Motihari, Bihar.
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21. Policy Updates
We may update these Terms & Conditions from time to time.
Updated versions become effective when published on our website or official communication channels.
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22. Contact Us
Phone / WhatsApp: +91 9771486101
Email: annapurnamth@gmail.com
Rameshwar's Annapurna Group
Serving Motihari Since 1983