Privacy Policy
Last Updated: June 2026
Rameshwar's Annapurna Group respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect information obtained through our website, mobile devices, social media pages, WhatsApp, phone calls, delivery services, outlets, events, and other official communication channels.
This policy applies to:
- Rameshwar's Annapurna (Annapurna Pizza Hut)
- The Annapurna Restaurant
- Annapurna & Daughters
- 11th Avenue
- Rameshwar's Annapurna
- Hotel Shahz Palace
- Annapurna Bakery & Sweets
- Annapurna Sweets
- Annapurna Sweets & Restaurant
- Celebration Cakes & More
- Associated official outlets and services (future)
By using our services, website, or placing an order, you consent to the collection and use of information as described in this Privacy Policy.
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1. Information We May Collect
Depending on how you interact with us, we may collect:
Personal Information
- Name
- Mobile Number
- Email Address
- Delivery Address
- Billing Address
Order Information
- Products Ordered
- Order History
- Delivery Preferences
- Payment Status
- Feedback & Complaints
Technical Information
- Device Information
- Browser Type
- IP Address
- Website Usage Information
- Cookies and Analytics Data
Business Information
For wholesale, corporate, franchise, catering, banquet, and partnership enquiries:
- Business Name
- Contact Person
- Business Address
- GST Information (where applicable)
- Commercial Requirements
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2. Why We Collect Information
We may use collected information for:
- Processing Orders
- Delivery Fulfillment
- Customer Support
- Complaint Resolution
- Refund Processing
- Billing & Invoicing
- Fraud Prevention
- Security Monitoring
- Service Improvement
- Business Analytics
- Promotional Communication (where permitted)
- Event Management
- Catering & Banquet Services
- Wholesale & Franchise Enquiries
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3. Marketing & Promotional Communication
We may occasionally send:
- Offers
- Discounts
- Festival Promotions
- Product Updates
- Event Information
- Service Announcements
through:
- SMS
- Phone Calls
- Social Media
Customers may request to stop promotional communications at any time.
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4. Cookies & Website Analytics
Our website may use cookies and analytics tools to:
- Improve user experience
- Understand visitor behavior
- Analyze website performance
- Improve products and services
Users may control cookie settings through their browser where available.
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5. Payment Security
Payments may be processed through authorized third-party payment gateways.
We do not ask customers to share:
- OTP
- UPI PIN
- ATM PIN
- CVV
- Net Banking Password
- Card Passwords
Customers should never disclose such information to anyone claiming to represent our business.
If card or payment details are saved for future transactions, such storage is generally managed by authorized payment service providers and not directly by us.
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6. Information Sharing
We do not sell personal information.
Information may be shared only where reasonably necessary with:
- Delivery Partners
- Payment Gateways
- Technology Providers
- Catering/Event Service Providers
- Government Authorities
- Law Enforcement Agencies
- Legal Advisors
- Regulatory Authorities
where required for service delivery, legal compliance, fraud prevention, or operational purposes.
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7. Third-Party Services
Our website or services may contain links or integrations involving third-party services including:
- Payment Gateways
- Google Services
- Social Media Platforms
- Delivery Platforms
- Mapping Services
- Analytics Providers
Such third-party services operate under their own privacy policies.
We encourage customers to review those policies separately.
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8. Data Retention
We may retain information for:
- Order Records
- Tax Compliance
- Accounting Purposes
- Legal Requirements
- Fraud Prevention
- Business Operations
Retention periods may vary depending on applicable laws and operational needs.
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9. Security Measures
We take reasonable administrative, operational, and technical measures to protect information from:
- Unauthorized Access
- Misuse
- Alteration
- Loss
- Disclosure
However, no system can guarantee absolute security and internet-based communications carry inherent risks.
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10. CCTV & Security Monitoring
Certain areas of our premises may be monitored through CCTV systems for:
- Safety
- Security
- Asset Protection
- Fraud Prevention
- Incident Investigation
Footage may be disclosed where required by law or competent authority.
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11. Children's Privacy
Our services are intended for general audiences.
Orders placed on behalf of minors should be supervised by a parent or legal guardian.
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12. Customer Rights
Subject to applicable law, customers may request:
- Correction of information
- Update of information
- Removal of incorrect information
- Clarification regarding stored information
Certain records may need to be retained for legal, tax, accounting, or operational purposes.
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13. Changes to Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions become effective upon publication on our website or official communication channels.
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14. Contact Us
For privacy-related concerns, contact:
Phone / WhatsApp: +91 9771486101
Email: annapurnamth@gmail.com
Rameshwar's Annapurna Group
Serving Motihari Since 1983