ReceptionistAI:AI Receptionist Privacy Policy
ReceptionistAI:AI Receptionist Privacy Policy
Effective Date: September 2026
This Privacy Policy explains how Falguni Parikh ("we," "us," or "our") collects, uses, stores, and protects your information when you use the ReceptionistAI: AI Receptionist mobile application, web application, and related services ("App" or "Services").
By using the App, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.
When you use ReceptionistAI, we may collect the following information:
Name
Email address
Apple ID or Google Sign-In information
Business or organization information
Account credentials and authentication information
Business name
Business phone number
Business address
Business hours
Services offered
Appointment and scheduling preferences
Information provided when configuring your AI receptionist
When the AI receptionist handles incoming calls, we may collect information provided by callers, including:
Caller name
Caller phone number
Email address
Reason for calling
Information voluntarily provided during the call
Appointment or booking information
Other information necessary to respond to the caller's request
Depending on your configuration and applicable law, we may collect:
Call recordings
Call transcripts
AI-generated call summaries
Call duration
Call date and time
Caller intent
Call outcomes
Information extracted from calls for appointment booking or follow-up purposes
We may collect information about how you use the App, including:
Features used
Calls handled
AI receptionist interactions
Account activity
Settings and configuration changes
App interactions
We may collect:
Device model
Operating system
App version
IP address
Browser information
Crash logs
Diagnostic information
Other technical information necessary to operate and secure the Services
We use the information we collect to:
Provide, operate, and maintain ReceptionistAI.
Answer and manage incoming business calls.
Process caller requests and questions.
Generate AI-powered responses to callers.
Capture caller information and intent.
Generate call transcripts and summaries.
Assist with appointment scheduling and booking.
Send information to configured business systems or integrations.
Synchronize account and business settings across devices.
Improve AI receptionist performance and service reliability.
Monitor and improve App performance.
Detect fraud, abuse, unauthorized access, and security issues.
Provide customer support.
Communicate service updates, security notices, and important account information.
Comply with applicable legal obligations.
ReceptionistAI uses artificial intelligence to process phone conversations and related information in order to provide its receptionist services.
Depending on how the Service is configured, call audio, transcripts, caller information, and other relevant information may be processed by third-party AI and technology providers.
This processing may be used to:
Understand caller questions and requests.
Generate responses.
Identify caller intent.
Extract relevant information.
Generate call summaries.
Assist with appointment scheduling.
Perform other functions necessary to provide the AI receptionist service.
Only information reasonably necessary to provide the requested Services is transmitted to these providers.
ReceptionistAI may record and/or transcribe phone calls when these features are enabled by the account owner.
Call recording and transcription laws vary by jurisdiction. Account owners are responsible for configuring the Service and using call recording or transcription features in compliance with applicable laws, including any required notice or consent requirements.
Where applicable, callers may be informed that a call is being recorded or processed by an AI receptionist.
Payments and subscriptions may be processed by third-party payment providers or app stores, including Apple App Store and Google Play Store, depending on how you purchase the Services.
We do not directly receive or store your full payment card information when payments are processed by these third-party providers.
Payment providers may collect and process payment information under their own privacy policies and terms.
We do not sell your personal information.
We may share limited information with trusted third-party service providers when necessary to operate and provide ReceptionistAI, including:
Cloud hosting providers
Telephony and communications providers
AI service providers
Authentication providers
Appointment scheduling and calendar providers
Analytics providers
Crash reporting and monitoring providers
Payment processors and app stores
Customer support and service providers
Legal authorities when required by law
Parties involved in a merger, acquisition, financing, reorganization, or sale of assets
These service providers are authorized to process information only as reasonably necessary to provide their services to us or to comply with applicable legal requirements.
We retain information only for as long as reasonably necessary to:
Provide and maintain the Services.
Maintain your account.
Process and retain call-related information according to your account settings.
Provide customer support.
Improve and secure the Services.
Meet legal and regulatory obligations.
Resolve disputes.
Enforce our agreements.
You may request deletion of your account and associated personal information at any time, subject to information that we may be required or permitted to retain by law.
We implement reasonable technical and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission, telecommunications system, or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security of your information.
Depending on your location and applicable law, you may have the right to:
Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Restrict certain processing activities.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of certain personal information.
Requests may be submitted using the contact information provided below.
ReceptionistAI may use third-party services to provide and support the Services, including:
Apple Sign In
Google Sign-In
Telephony and communications providers
AI service providers
Cloud hosting providers
Calendar and scheduling providers
Analytics providers
Crash reporting and monitoring providers
Payment processors
Apple App Store
Google Play Store
These third-party services operate under their own privacy policies and terms. We encourage you to review the privacy policies of third-party services that you use through ReceptionistAI.
ReceptionistAI may process information belonging to both account owners and callers who interact with an AI receptionist.
If you configure ReceptionistAI for use by a business, you are responsible for ensuring that your collection and use of caller information through the Services complies with applicable privacy, telecommunications, recording, and data protection laws.
This may include providing appropriate notices to callers and obtaining consent where required by law.
ReceptionistAI is intended for businesses and general users and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information through the Services, please contact us so that we can take appropriate action.
Your information may be processed and stored by us or our service providers in countries other than the country in which you reside.
Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place for international transfers of personal information.
We may update this Privacy Policy from time to time.
If significant changes are made, we may notify users through the App, website, email, or other appropriate means.
The updated Privacy Policy will become effective when posted unless otherwise stated.
Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Falguni Parikh
Email: nftechapps@gmail.com