Privacy Policy

Radika Radio App Privacy Policy

Last Revised: 10/22/2023

This privacy policy explains how Radika Radio App collects, uses, and discloses personal information from users of our mobile application Radika Radio. By using the App, you agree to the terms of this privacy policy.

Information We Collect:

We collect the following information from users of the App:

• Personal Information: We collect your email address and account identifier when you create an account with us for login authentication purposes and for informing users via email.

• Usage and telemetry data: We collect information about your use of the App, such as which features you use and how often. We only use this information to personalize your experience and to help us improve our app. Telemetry data is described as user visits to the app, usage patterns, media favorites or clicks, activities, interactions etc.

• Analytics: Google Analytics may be used for user behaviors, statistics and other information gathering. Do note that it doesn't collect personal identifiable information.

Use of Information:

We use the information we collect to:

• Provide and improve the App: We use your personal information to create and manage your account, and to provide you with access to the App’s features such as retaining Favorite media when logging in to a different mobile device.

• Communicate with you: We may use your email address to communicate with you about the App, including updates and new features.

• Analytics and advertising: We may use your non-personal information and statistics for analytics and advertising purposes, such as measuring the App’s performance and Ads related informatics.

Disclosure of Information:

We may disclose your information to:

• Service providers: We may share your information with third-party service providers who help us operate the App such as authentication providers, cloud storage providers etc.

• Legal purposes: We may disclose your information in response to a legal request, such as a subpoena or court order.

• Business transactions: We may disclose your information in connection to business such as purchase which require verification, a corporate merger, acquisition or other business related activities in the future.

• Research: We may share aggregated and anonymized information that does not personally identify you for research, analytical, or marketing purposes. This information may be used to improve our services, develop new features, and analyze user behavior. 

User Information Deletion:

We value our users' privacy and right to control their own personal information. We understand that there may be times when a logged-in user wishes to delete their account from our platform, and we take steps to ensure that their wishes are respected. 

When you create an account with us, we assign unique identifiers to help us provide users with access to our platform and app services.  These identifiers include the access identifier, user identifier and the telemetry identifier. The access identifier is generated  based on the incoming account's identifier into a unique value. This value is used for authentication and account management. When you delete your user account, we may retain this access identifier. This retention is primarily done to prevent misuse or fraudulent activities from the previously deleted accounts. It allows us to have an audit trail and assists us with potential investigations related to unsupported activities or violation of our terms of service. It is important to note that after account deletion, the access identifier's association to an account is deleted and the access identifier itself cannot be used for re-identification or linked back to any personally identifiable information. This is true unless the user re-registers back.

Another is  the randomly generated user identifier which is similar to the access identifier however, this is used mainly as a user id and is deleted when the user deleted their Radika Radio account. The other is the randomly generated telemetry identifier which are utilized mainly in analyzing usage patterns, and improve the functionality and performance of our services.  Also in the case of the telemetry identifier upon account deletion, the telemetry identifier's association with the user's personal data is permanently deleted and cannot be used to associate, link or identify with any user or previous user.

Telemetry data is retained as it helps us gain insights into how our users interact with our app and identify areas for improvement or optimization. Telemetry data is for statistical purposes  such as number of clicks or interactions etc. Telemetry data in this term is non confidential and non sensitive data. It contains the aggregated data on how about how our app is used or how media was accessed and interacted which allows us to continuously improve our services and identify areas for improvement. 

We retain some of these identifiers; the authentication and telemetry identifiers and telemetry data, even after account deletion for the following reasons: 

• Record keeping: Retaining access identifiers helps us maintain accurate and comprehensive records of our user base. This enables us to provide you with support and assistance in case you decide to reactivate your account in the future.

• Prevention of abuse and unauthorized activities: Retaining some account identifiers allows us to detect, investigate, and prevent abuse, fraud, or any unauthorized activities on our platform. In the interest of providing a safe and secure environment for all users to ensure ongoing monitoring and security measures.

• Platform functionality: Retaining certain account identifiers may also be necessary to preserve the functionality and integrity of our platform, particularly in authentication.

• Data Analysis: Using a telemetry identifier and telemetry data help us gather data regarding the usage of our services, including the performance, stability, and effectiveness of our systems. This data allows us to identify and address any potential issues, improve our services, and enhance the user experience. Do note that data stripping is performed before a Telemetry data aggregation is performed in which personally identifiable information such as email addresses are removed from the collected telemetry data.

When a user requests to delete their account, there are steps outlined in the deletion process. This process includes prompting the user to verify the account to be deleted. Please note that when a user has logged in to multiple devices, it is recommended to log out of all other devices except one, which will be used to issue the deletion process. This is also outlined in the app when the user initiated the deletion process.

Once this information has been verified, the next step is to delete the user's account from Radika Radio, such as the user identifier and all associated user data and personal data . These include data such as their email address, user favorites, and any other information such as third-party services or platforms that may have been connected to the user's account. Access identifier and telemetry identifier may be retained as previously stated.

Advertisement:

This app may showcase Third-Party Ads via Admob and may collect user information upon viewing or clicking these Ads. These ads may employ tracking tools to show relevant ads according to its audiences' preferences and or demographics.

Third-Party Media:

This app allows users to browse, play and bookmark media such as radios or podcasts. When connecting to these public media, please be aware that these Third-Party Media has their own privacy policy and may collect personal or non-personal information when playing its media or visiting its website. It is advisable for you to review their privacy policies before utilizing their services. Radika have no control over, and assume no responsibility for, the content, privacy policies, or practices of these third-party sites or services. 

It is important to note that when accessing third-party radio/podcast stream links through our App, the data you provide is subject to the respective privacy practices and security measures of those third-party websites or services. We recommend being cautious and reviewing the privacy and security practices of third-party sites before sharing any personal information. 

We take the privacy of our users with diligence and importance and strive to ensure that their wishes are respected when it comes to their personal information.

We may update this privacy policy from time to time.

For questions and inquiries about this Privacy Policy,  contact us at support@radikavent.freshdesk.com, with "customer support" included in the title.