PRIVACY POLICY
Effective Date: 13 July 2026
This Privacy Policy (“Policy”) describes how MONT VALLEY AGRITECH PRIVATE LIMITED (“Company”, “Rabal”, “we”, “our”, or “us”) collects, uses, stores, processes, shares, retains and protects your personal data when you access or use the Rabal mobile application, the website Rabal.in, and all related products and services (collectively, the “Platform”).
The Company is committed to protecting your privacy and processing your personal data responsibly in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and other applicable laws of India.
By registering on or using the Platform, you acknowledge that you have read, understood and accepted this Privacy Policy.
If you do not agree with this Policy, you should not use the Platform.
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1. WHO THIS POLICY APPLIES TO
This Privacy Policy applies to all users of the Platform, including but not limited to:
* Retailers;
* Fruit Vendors;
* Cart Vendors;
* Wholesale Buyers;
* Grocery Stores;
* Supermarkets;
* Hotels;
* Restaurants;
* Institutions;
* Business Representatives;
* Visitors to our website.
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2. INFORMATION WE COLLECT
Depending upon how you use the Platform, we may collect the following categories of information.
A. Personal Information
You may provide:
* Full Name;
* Mobile Number;
* Email Address;
* Date of Birth (where required);
* Profile Photograph (optional).
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B. Business Information
For business registration and verification, we may collect:
* Business Name;
* Shop Name;
* Business Address;
* GST Number (where applicable);
* PAN Number;
* PAN Card Copy;
* Aadhaar Number or Aadhaar Copy (where voluntarily provided or required for lawful verification);
* Business Registration Details;
* Trade Licence (where applicable);
* Shop Photographs;
* Business Documents.
Submission of business documents does not guarantee approval of your account.
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C. Delivery Information
To deliver Products, we may collect:
* Delivery Address;
* Landmark;
* PIN Code;
* Contact Person;
* Alternative Contact Number (if provided);
* Delivery Instructions.
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D. Order Information
When you place an order, we collect information including:
* Products Ordered;
* Quantity;
* Price;
* Discounts;
* Delivery Charges;
* Taxes;
* Order Value;
* Order Date;
* Delivery Status;
* Invoice Details;
* Payment Status;
* Credit History (where applicable).
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E. Payment Information
Depending on your selected payment method, we may collect:
* Payment Method;
* Transaction Reference Number;
* Payment Confirmation;
* Bank Reference;
* UPI Reference;
* Credit Facility Records.
We do not store your debit card, credit card or UPI PIN credentials.
Electronic payments are processed through authorised payment service providers.
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F. Device Information
When you use the Platform, certain technical information may automatically be collected, including:
* Device Model;
* Device Manufacturer;
* Operating System;
* Application Version;
* IP Address;
* Device Identifiers;
* Language Preference;
* Time Zone;
* Network Information;
* Diagnostic Information;
* Crash Reports;
* Performance Logs.
This information helps us improve the Platform and identify technical issues.
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G. Location Information
With your permission, the Platform may access your location to:
* identify your delivery location;
* simplify address selection;
* verify service availability;
* improve delivery efficiency;
* prevent fraudulent activities.
Location permissions can generally be disabled through your device settings.
Certain services may not function properly if location access is denied.
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H. Customer Communications
We may retain communications exchanged with you, including:
* Customer Support Requests;
* Emails;
* Complaint Details;
* Feedback;
* Product Reviews;
* Call Records (where legally permitted);
* Chat Messages.
These communications help us resolve disputes, improve our services and maintain service quality.
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3. HOW WE COLLECT YOUR INFORMATION
We may collect information:
* directly from you;
* when you register an account;
* when you place an order;
* when you upload business documents;
* when you contact customer support;
* when you participate in promotions;
* automatically through your use of the Platform;
* through cookies and similar technologies;
* from authorised third-party service providers;
* from publicly available sources where legally permitted.
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4. PURPOSES OF PROCESSING
We process your information only for lawful business purposes, including:
* creating and managing your account;
* verifying your identity and business;
* processing orders;
* delivering Products;
* providing customer support;
* issuing invoices;
* processing payments;
* providing approved credit facilities;
* recovering outstanding dues;
* fraud detection and prevention;
* improving delivery services;
* maintaining business records;
* analysing Platform performance;
* sending transactional notifications;
* complying with legal and regulatory obligations;
* protecting the rights, property and safety of the Company and its users.
We collect only such personal data as is reasonably necessary for these purposes.
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5. CONSENT
Where required under applicable law, we collect and process your personal data only after obtaining your free, specific, informed and unambiguous consent.
By voluntarily providing your information and using the Platform, you consent to the processing of your personal data for the purposes described in this Privacy Policy.
You may withdraw your consent at any time by contacting us.
Withdrawal of consent shall not affect processing lawfully carried out before such withdrawal.
Please note that withdrawal of consent may result in suspension or discontinuation of certain services that require such data for their operation.
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6. SHARING OF PERSONAL DATA
The Company values your privacy and does not sell, rent, trade or commercially exploit your personal data.
We may disclose or share your information only where necessary for legitimate business purposes or where required by law.
Your information may be shared with:
* Employees and authorised representatives of the Company;
* Delivery personnel for the purpose of delivering your Orders;
* Payment gateway providers;
* Banking partners;
* Cloud hosting providers;
* IT infrastructure providers;
* Customer support providers;
* SMS, Email and Notification service providers;
* Analytics providers;
* Government authorities, regulators, courts or law enforcement agencies where disclosure is required under applicable law;
* Professional advisors including advocates, auditors and accountants where reasonably necessary.
All such recipients are expected to process information only for authorised purposes and to maintain appropriate security measures.
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7. PAYMENT PROCESSING
Payments made through the Platform may be processed using authorised third-party payment gateways or banking partners.
The Company does not store your:
* Debit Card PIN;
* Credit Card PIN;
* CVV;
* Internet Banking Password;
* UPI PIN.
Payment information is processed according to the privacy policies and security standards of the respective payment service providers.
The Company shall not be responsible for failures, delays or security incidents attributable solely to third-party payment providers.
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8. DELIVERY INFORMATION
To facilitate delivery of Products, limited information may be shared with authorised delivery personnel, including:
* Customer Name;
* Shop Name;
* Delivery Address;
* Contact Number;
* Order Details;
* Delivery Instructions.
Delivery personnel are authorised to use such information solely for completing deliveries and related customer communication.
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9. BUSINESS VERIFICATION
To protect the integrity of the Platform and prevent fraudulent activities, the Company may verify business information submitted during registration.
Verification may include review of:
* GST registration;
* PAN details;
* Business address;
* Identity documents;
* Business photographs;
* Shop information;
* Publicly available government records.
The Company reserves the right to reject, suspend or terminate accounts where verification cannot be completed satisfactorily.
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10. FRAUD PREVENTION
The Company may process personal data for fraud prevention, security monitoring and risk management.
This may include detection of:
* Fake accounts;
* False business information;
* Forged documents;
* Fake payment confirmations;
* Duplicate registrations;
* Suspicious transactions;
* Unusual ordering behaviour;
* Misuse of promotional offers;
* Abuse of the Credit Facility.
Where fraudulent activity is reasonably suspected, the Company may suspend accounts, refuse transactions, blacklist users or report the matter to competent authorities where appropriate.
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11. THIRD-PARTY SERVICES
The Platform may integrate with third-party services required for its operation.
These may include:
* Google Play Services;
* Firebase Authentication;
* Firebase Cloud Messaging;
* Firebase Analytics (where enabled);
* Google Maps Platform;
* Payment Gateway Providers;
* SMS Providers;
* Cloud Hosting Providers.
These third-party services operate under their own privacy policies and terms.
The Company encourages users to review the privacy policies of such third parties before using their services.
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12. COOKIES AND SIMILAR TECHNOLOGIES
Our website and certain components of the Platform may use cookies, local storage, SDKs, device identifiers and similar technologies.
These technologies help us:
* Maintain Platform functionality;
* Authenticate users;
* Improve user experience;
* Analyse usage patterns;
* Remember user preferences;
* Prevent fraud;
* Enhance Platform security.
You may control cookies through your browser settings.
However, disabling certain cookies may affect the functionality of the Platform.
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13. DATA SECURITY
The Company implements reasonable technical and organisational safeguards to protect personal data against unauthorised access, alteration, disclosure, misuse or destruction.
Such measures may include:
* Encrypted communications where appropriate;
* Secure servers;
* Password protection;
* Role-based access controls;
* Authentication mechanisms;
* Firewall protection;
* Security monitoring;
* Routine software updates;
* Internal security practices.
Despite these measures, no method of electronic transmission or storage is completely secure.
Accordingly, while the Company strives to protect your information, absolute security cannot be guaranteed.
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14. DATA RETENTION
The Company retains personal data only for as long as reasonably necessary to:
* Provide requested services;
* Maintain business records;
* Process transactions;
* Resolve disputes;
* Enforce contractual rights;
* Comply with legal, tax and regulatory obligations;
* Detect fraud;
* Maintain Platform security.
Where personal data is no longer required, it shall be securely deleted, anonymised or archived in accordance with applicable law.
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15. CROSS-BORDER DATA TRANSFERS
The Company primarily stores and processes personal data within India.
However, certain authorised service providers may process data on servers located outside India.
Where such transfers occur, the Company shall take reasonable steps to ensure that personal data continues to receive protection consistent with applicable Indian law.
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16. LEGAL DISCLOSURES
The Company may disclose personal data where disclosure is necessary to:
* comply with applicable law;
* comply with court orders;
* comply with lawful requests from government authorities;
* investigate suspected fraud;
* protect legal rights;
* enforce agreements;
* protect public safety;
* prevent unlawful activities.
Such disclosures shall be limited to the extent reasonably necessary.
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17. YOUR RIGHTS
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:
* obtain information regarding the personal data processed by the Company;
* request correction of inaccurate or incomplete personal data;
* request updating of your personal data;
* request deletion of personal data that is no longer necessary for the purposes for which it was collected, subject to applicable legal or contractual obligations;
* withdraw consent where processing is based on consent;
* nominate another individual to exercise your rights in the event of your death or incapacity, where applicable under law;
* seek grievance redressal regarding the processing of your personal data.
To exercise these rights, you may contact us using the details provided in this Privacy Policy.
The Company may verify your identity before processing any such request.
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18. ACCOUNT DELETION
You may request deletion of your Rabal account at any time by contacting the Company through the designated support email.
Upon receiving a valid request, the Company will take reasonable steps to deactivate or delete your account and personal data, subject to:
* applicable laws;
* tax obligations;
* pending disputes;
* outstanding payments;
* fraud prevention requirements;
* legal record retention requirements.
Certain records, including invoices, transaction history and statutory records, may continue to be retained for the period required under applicable law.
Deletion of an account does not extinguish any outstanding financial obligations owed to the Company.
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19. CHILDREN’S PRIVACY
The Platform is intended solely for business users and is not designed or intended for individuals below eighteen (18) years of age.
The Company does not knowingly collect personal data from children.
If the Company becomes aware that personal data of a child has been collected without the consent required under applicable law, such data shall be deleted within a reasonable period, unless retention is required by law.
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20. DATA BREACH RESPONSE
The Company maintains reasonable procedures for identifying, investigating and responding to actual or suspected personal data breaches.
Where required under applicable law, the Company shall:
* take appropriate remedial measures;
* notify affected users where legally required;
* notify the appropriate regulatory authorities, if applicable;
* cooperate with competent authorities during investigations.
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21. THIRD-PARTY LINKS
The Platform may contain links to third-party websites or services for user convenience.
The Company does not own or control such third-party websites and is not responsible for their:
* privacy practices;
* security;
* content;
* availability;
* policies.
Users are encouraged to review the privacy policies of such third-party websites before providing any personal information.
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22. CHANGES TO THIS PRIVACY POLICY
The Company reserves the right to amend, modify or update this Privacy Policy at any time.
Any revised Privacy Policy shall become effective upon publication on the Platform unless otherwise specified.
Where required by applicable law, appropriate notice of material changes shall be provided.
Your continued use of the Platform after the revised Privacy Policy becomes effective constitutes your acceptance of such revised Privacy Policy.
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23. GRIEVANCE REDRESSAL
If you have any questions, concerns or complaints regarding this Privacy Policy or the processing of your personal data, you may contact the Company’s Grievance Officer.
The Company shall endeavour to acknowledge and address grievances within a reasonable period in accordance with applicable law.
Grievance Officer
MONT VALLEY AGRITECH PRIVATE LIMITED
Email: Rabalbykashmirwalle@gmail.com
Registered Office:
C/o GH Ahmad Bhat Mukpora,
Dar Pora Zangal Pora,
Batpora,
Pulwama – 192303,
Jammu & Kashmir, India.
If you are not satisfied with the Company’s response, you may avail yourself of remedies available under applicable law.
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24. CONTACT US
For any questions regarding this Privacy Policy, data processing practices or your personal data, please contact:
MONT VALLEY AGRITECH PRIVATE LIMITED
Website: Rabal.in
Email: Rabalbykashmirwalle@gmail.com
Registered Office:
C/o GH Ahmad Bhat Mukpora,
Dar Pora Zangal Pora,
Batpora,
Pulwama – 192303,
Jammu & Kashmir, India.
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25. ACKNOWLEDGEMENT
By accessing or using the Rabal Platform, creating an account, placing an order or otherwise providing your personal data, you acknowledge that you have read, understood and accepted this Privacy Policy.
Where your consent is required under applicable law, you expressly consent to the collection, use, storage, disclosure and processing of your personal data by the Company in accordance with this Privacy Policy and applicable laws of India.