Welcome to Qulaa Live (the "Platform" or "Qulaa Live"). The Platform is provided and controlled by Qulaa Live ("we," "us," or "our"). We are committed to protecting and respecting your privacy.
This Privacy Policy (the "Policy") covers the experience we provide for users aged 18 and older on our Platform. IF YOU ARE UNDER THE AGE OF 18, OR UNDER THE AGE OF MAJORITY AS DETERMINED BY THE LAWS OF YOUR COUNTRY, PLEASE DO NOT USE OUR SERVICES.
This Policy is written in English. To the extent any translated version of this Policy conflicts with the English version, the English version controls.
Your Consent
We know that the use of your personal data is a significant concern for users of social platforms, so we have developed this Policy to explain how we use your personal information ("personal data").
This Policy applies to your use of Qulaa Live. By accessing or using Qulaa Live, you indicate your agreement to our Terms of Service and this Privacy Policy, and you consent to our collection, storage, use, and disclosure of your personal information in accordance with this Policy. By installing, using, registering for, or otherwise accessing our services, you agree to this Policy and give explicit and informed consent to the processing of your personal data as described herein.
IF YOU DO NOT ACCEPT AND AGREE TO OUR TERMS OF SERVICE AND THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE Qulaa Live.
Changes to This Policy
Qulaa Live reserves the right to change this Policy at any time to address service updates, legal changes, and other factors. We will make commercially reasonable efforts to notify all users of any changes that may materially and substantially affect your rights — for example, through notices or pop-ups on the Platform. We also recommend that you review this Policy regularly. The "Last Updated" date is indicated at the top of this Policy, and your continued use of our services after that date signifies your agreement to the updated Policy. If you do not agree with the updated version, please stop using our services.
Overview
This Policy covers the following topics:
Section 1 — What Information We Collect
Section 2 — How We Use Your Information
Section 3 — How We Share Your Information
Section 4 — Your Rights
Section 5 — Data Storage and Transfer
Section 6 — Security
Section 7 — Cookies and Other Technologies
Section 8 — Minors' Information
Section 9 — Qulaa Live - Child safety policy
Section 10 — Sensitive Information Notice
Section 11 — Contact Us
What Information We Collect
Personal data is information, or a combination of pieces of information, that could reasonably allow you to be identified. We collect personal data from a variety of sources: information you provide directly, information we collect automatically when you use the Platform, and information we obtain from other sources.
1.1 Information You Choose to Provide
When you register, upload content, broadcast, or contact us directly, you may provide some or all of the following:
Registration information, such as your nickname, age, gender, username, avatar, and phone number (including verification code and password).
Profile information, such as your height, weight, occupation, location, and nationality. These details are not mandatory — you may choose whether or not to provide them;
User-generated content including comments, pictures, text and voice messages, photographs, videos, and virtual-item videos that you choose to upload or broadcast on the Platform ("Content");
Transaction information , such as recharge records, transaction records and history, dates, items, and amounts. We do not collect or retain your credit card name, number, or password — such payment information is collected by the third-party payment channel you choose (such as PayPal);
Customer support communications. If you contact our Customer Support team at qulaalive@gmail.com , we will receive your email address, and may record your IP address and the information you send to us in order to resolve your query. We keep records of our communications with you, including any complaints we receive from you about other users (and from other users about you);
User logs If you report a problem encountered while using our services, you may be asked to upload certain log-file information, including operation parameters, operation time, service response time, operation steps, and error causes.
1.2 Information We Collect Automatically
We collect the following categories of personal data automatically when you use Qulaa Live:
Activity, network, and device information, such as data we receive when you interact with the app (e.g., purchase records, search history, log data, and actions taken within the app), information about your device (e.g., device version, Device ID, Android ID, Google Advertising ID, IDFA, hardware serial number, device model, operating system, system language and region, MAC address), and network information (e.g., your network carrier and network type);
Coarse geolocation data, such as approximate location information derived from your Internet Protocol (IP) address, Wi-Fi SSID, and similar signals;
Precise (GPS) location data — only with your express consent You may withdraw your consent at any time by turning off location permissions. GPS information is sensitive information; if you decline to provide it, you will not be able to use location-based services, but this will not affect your use of Qulaa Live's other features.
When you use our services, your **location, microphone, and camera permissions** are used only upon your explicit authorization. We will request your consent via in-app pop-ups when you access the relevant functions.
1.3 Information We Obtain from Other Sources
We may receive information described in this Policy from other sources, such as:
Social media. If you choose to link or sign up using a third-party social platform (such as Facebook, X, Instagram, or Google), we may collect information from that service, including your nickname as it appears on your social media profile, your user ID, and your profile image. What is shared depends on the policies of the social media platform and your privacy settings there;
Third-party services. We may collect information about you from third-party services such as advertising partners, payment partners, and analytics providers. Please note that this Policy does not extend to how those third parties collect and process your information — that is governed by their own respective privacy policies.
2. How We Use Your Information
We may use your personal information for the following purposes:
Service provision and operation to provide Qulaa Live's services and maintain their normal operation, such as voice chat, video chat, interactive communication between users, friend discovery, incentive tasks, and the posting of your social updates and other activities;
Identification and authentication: to verify your identity and create your profile when you register, identify your device, enable access to and use of our services, and ensure the security of your personal data;
Contractual obligations: to carry out our contractual obligations to you under the Terms of Service, or to take steps at your request before entering into such an agreement;
Service improvement and analysis to continually improve the user experience, assess network status, monitor account anomalies, and understand the suitability of our products and services;
Security: to keep users' activities and accounts secure;
Recharge services: to support and verify user payment behavior;
Communications and customer service: to respond to your requests and notify you of changes to Qulaa Live's services and this Policy;
-Advertising and marketing to understand your preferences and help determine which marketing materials may interest you. **Where required by law, we will obtain your consent before sending such marketing materials;
-Exercising our rights and complying with our obligations: to exercise our legal rights where necessary — for example, to detect, prevent, and respond to infringement claims or violations of law — and to carry out fraud-prevention checks or comply with other legal or regulatory requirements where required by law.
3. How We Share Your Information
We are committed to maintaining your trust and the safety of your personal information. We will not provide, disclose, or share your personal information with any third party unless we have obtained your consent, or such sharing is permitted under applicable laws.The circumstances in which we may share your information with necessary third parties are described below.
Please note:when you upload and publish personal information, posts, comments, videos, and other content, that content may be visible to anyone on the Platform, and Qulaa Live cannot guarantee it will not appear on third-party platforms. Please exercise caution when disclosing personal information. We are not responsible for the information you choose to submit.
3.1 Service Providers and Business Partners
Cloud service providers:** provide basic data-storage services;
Payment service providers: help you process and complete transactions. Any payment-sensitive information (such as card number, payment password, or CVV) is collected and processed by the payment processor you choose;
Advertising and attribution providers: serve advertisements when you use our services, market our services, and measure advertising conversion rates;
Data analytics and security providers:count and monitor user numbers, conduct data analysis, identify fraud, and help ensure user safety;
Other business partners:help us operate, promote, and improve the services.
Specifically, in relation to advertising displayed in the Qulaa Live app, we use third-party advertising companies to serve ads. These companies may use information about your visits to this and other services in order to present you with relevant advertisements.
3.2 Within Our Corporate Group
We may share your information with our parent companies, subsidiaries, or other affiliates within our corporate group to provide better service. We will take measures to ensure that group companies receiving personal information comply with this Policy.
3.3 Business Succession
If a corporate transaction involving our business occurs — such as an acquisition, merger, or change of business entity — personal information may be transferred to the successor of the business, to the extent permitted under applicable laws.
3.4 For Legal Reasons
Qulaa Live is committed to maintaining a healthy community, and we will cooperate with relevant third parties to enforce their intellectual property or other rights.
We may disclose your information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of Qulaa Live, the Platform, our affiliates, our users, or the public. We may also share your information to enforce any terms applicable to the Platform, to exercise or defend legal claims, and to comply with applicable law, at our discretion.
We will also cooperate with law-enforcement inquiries from within or outside your country of residence. Where we have a good-faith belief that disclosure is required by law, or where we believe disclosure is necessary to protect our legal rights or those of third parties, and/or to comply with a judicial proceeding, court order, or legal process served on us, we may raise or waive any legal objection or right available to us.
4. Your Rights
To the extent permitted under applicable laws, you have the following rights regarding the personal information we process about you:
The right of access;
The right of rectification (correction);
The right of erasure (deletion);
The right to restriction of processing;
The right to withdraw your consent;
The right to data portability,
The right to confirm whether we process your personal information;
The right to request a review of automated decisions made as a result of processing.
We will not discriminate against you for exercising any of these rights.
To exercise any of these rights — including correcting or deleting inaccurate personal information, or being informed of the purposes for which your personal information is used — you may contact us at qulaalive@gmail.com. After verifying your identity, we will respond to your request within a reasonable period and in accordance with relevant laws.
However, where permitted under applicable laws, we may be unable to fulfill your request if any of the following applies:
Fulfilling it is likely to harm the life, body, property, or other rights or interests of you or another individual;
Fulfilling it is likely to seriously impede the proper execution of our business;
Fulfilling it is likely to violate other laws or regulations;
We are unable to verify your identity; or
We are otherwise permitted under applicable laws to refuse the request.
4.1 Account Deletion
If you no longer wish to use Qulaa Live, or if you withdraw your consent to our processing of personal information that is necessary for us to provide services, you may delete your entire Qulaa Live account as follows:
- Open Qulaa Live;
Tap Me → Settings → Account & Safety → Delete Account;
Tap "Request Deletion"(or "Think Again"to cancel).
Note: After submitting a deletion request, you have a 7-day withdrawal period. Logging in again within those 7 days will be treated as cancellation of your deletion request. Once the 7 days have passed, your account will be permanently deleted and cannot be recovered.
Deleting your account means we will delete your identity information, your access to the account, all of your user content, account benefits, transaction history, and your friends, chat activity, and chat history on Qulaa Live.
The withdrawal of your consent will not affect the lawfulness of any processing of your personal data carried out on the basis of consent given before such withdrawal.
5. Data Storage and Transfer
Qulaa Live is a global social app operating through servers located in a number of countries around the world, including the United States. In providing our services, we may store your personal information outside the country or region where you reside.
When that happens, we will take measures to ensure your personal information is processed and stored in accordance with applicable laws. We have put in place appropriate safeguards (such as contractual commitments) in line with applicable legal requirements to provide adequate protection for your personal data.
We store your personal information only for the reasonable and necessary period prescribed by laws and regulations, and will delete or anonymize information beyond that period.
6. Security
6.1 How Qulaa Live Protects Your Information
Qulaa Live has implemented reasonable and appropriate security measures to protect against the loss, misuse, and alteration of information under our control, including your personal information. We use reasonable safeguards — such as secured servers protected by firewalls — to maintain the confidentiality of your personal information, and our technical team works continuously to ensure your secure use of the Platform.
While we take reasonable precautions against security breaches of our platform, member database, and records, you understand that no website or Internet transmission is completely secure , and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information (including your password) safe, and to log out of your account after use . Any transmission of personal data to our platform is at your own risk; once received, we apply procedures and security features designed to prevent unauthorized access.
6.2 How You Can Help Keep Your Information Secure
Do not disclose or share your password with any third party.If your password is lost or exposed, your personal information may be compromised. If that happens, please report it to Support via our Online Customer Service and change your password immediately through your Settings page. Qulaa Live cannot be held responsible for your failure to keep your password secure, and such failure may constitute a violation of our Terms of Service.
7. Cookies and Other Technologies
To make the application work effectively, we sometimes place small data files called **cookies** on your device, as most application developers do. A cookie is a small text file saved to your device when you use a service; it enables the service to remember your actions and preferences and is designed to improve your experience.
You can control whether to accept cookies by contacting us or through your device or browser settings. However, if you deactivate cookies or limit the ability to set them, you may not be able to obtain the full benefit of our services or access all functions, which may limit your overall experience.
8. Minors' Information
WE DO NOT PROVIDE SERVICES TO USERS UNDER THE AGE OF 18 (OR THE AGE OF MAJORITY UNDER LOCAL LAW). We do not knowingly or deliberately collect or retain the personal information of individuals under 18 (or the local age of majority). If we learn that such information has been collected on or through our services, we will take appropriate measures to delete it and to delete the corresponding account.
PLEASE NOTE THAT, AS A PARENT OR LEGAL GUARDIAN, IT IS YOUR RESPONSIBILITY TO SUPERVISE AND MANAGE YOUR CHILD'S USE OF OUR SERVICES. IF A MINOR PROVIDES FALSE INFORMATION AND CLAIMS TO BE OF LEGAL AGE, YOU, AS THE PARENT OR GUARDIAN, ASSUME FULL RESPONSIBILITY FOR ANY CONSEQUENCES ARISING FROM SUCH MISREPRESENTATION. WE STRONGLY ENCOURAGE PARENTS AND GUARDIANS TO EDUCATE THEIR CHILDREN ABOUT ONLINE SAFETY AND TO MONITOR THEIR ACTIVITIES TO ENSURE COMPLIANCE WITH OUR POLICIES AND APPLICABLE LAWS.
If you become aware that your child is using our services, or that we have collected information about your child, please contact us at qulaalive@gmail.com, and we will assist you in deleting all of your child's information and blocking the relevant account.
9. Qulaa Live – Child Safety Policy
Last Updated: September 2026
At Qulaa Live, we are committed to providing a safe, secure, and responsible environment for all users. As a globally accessible platform, we maintain a strict zero-tolerance policy toward Child Sexual Abuse and Exploitation (CSAE) and Child Sexual Abuse Material (CSAM). Such content, behavior, and activities are strictly prohibited on our platform.
1. Zero-Tolerance Commitment
Qulaa Live does not allow any form of child sexual abuse, exploitation, or endangerment. Accounts, content, or interactions found to involve CSAE or CSAM may be removed, and appropriate enforcement action may be taken against violators.
2. Prohibited Activities and Content
The following activities are strictly prohibited on Qulaa Live:
- Any digital material, imagery, videos, or text depicting or promoting child sexual abuse or exploitation.
- Grooming, sexual solicitation, or attempts to engage with minors in a sexual, harmful, or inappropriate manner.
- Any behavior that compromises the safety, well-being, or privacy of minors.
3. Reporting Mechanisms
Qulaa Live provides mechanisms for users to report safety concerns:
- In-App Reporting: Users can report inappropriate content, behavior, or accounts through the reporting features available within the app.
- Dedicated Contact: Qulaa Live maintains a dedicated point of contact for child-safety-related reports and inquiries.
4. Enforcement and Cooperation
When violations are identified or reported, Qulaa Live may take appropriate action, including removing content, restricting or disabling accounts, and taking other measures permitted by applicable law and our policies.
Where legally required, Qulaa Live may cooperate with relevant law enforcement agencies, child protection organizations, and regulatory authorities.
5. Regulatory Compliance
Qulaa Live is committed to complying with applicable child safety laws, regulations, and relevant industry standards designed to protect minors online.
Through these policies, we are dedicated to fostering a safe environment that protects and prioritizes the well-being of children. If you suspect a child is at risk or has been subjected to any of the situations described above, please contact us immediately at qulaalive@gmail.com.
10. Sensitive Information Notice
Our instant messaging features allow you to communicate with other Qulaa Live users. We recommend and encourage you (and all our users) to consider carefully what information other users have disclosed, and to be equally careful about your own disclosures. We advise against including email addresses, URLs, instant messaging details, phone numbers, full names, addresses, credit card details, national identity numbers, driver's license details, or other sensitive information in your profile, as such information may be open to abuse and misuse.
Please also be careful about posting sensitive details about yourself on your profile, such as your religious affiliation or health information. You may voluntarily provide such information — including sexual preferences or ethnic background — when creating your profile, but we never seek to deliberately collect it. Remember that photographs or video clips you post on Qulaa Live may themselves reveal these kinds of sensitive personal data.
When you upload and post sensitive information about yourself, you explicitly consent to our processing of that information, and you do so at your own risk. If you post anything inconsistent with our Terms of Service or this Policy, we reserve the right to disable your account.
11. Contact Us
Questions, comments, and requests regarding this Policy should be addressed to: qulaalive@gmail.com
Your privacy matters to us. Thank you for trusting Qulaa Live.