In the event that doesn't work, try uninstalling and then reinstalling QuickBooks Desktop. It sounds like you've got the process for installing down pat, but in case you need it, here's our article: Install QuickBooks Desktop

I simply trying to fix my files with a QB doctor. However it asks me for some Admin name and password which looks as mysterious! I entered my Intuit QB account name and password and it doesn't accept it.

What Admin name and password I'd need to enter?


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Back in the year 2012, Intuit released a tool known as QuickBooks file doctor tool, keeping in mind the errors that users generally encounter while working on the QuickBooks software. This tool has been integrated in QuickBooks 2016 and later versions by Intuit. It was specifically designed for QB users, and is a blend of Network diagnostic tool and Company File diagnostic tool. This tool automatically detects the company file errors and fixes them automatically. Many users are not aware of this magical tool, and that is why we have come up with this article, in which we are going to discuss about QuickBooks file doctor tool in details.

Before you learn various aspects associated with this tool, it is recommended to first understand what QuickBooks File Doctor Tool is. QBFD is basically a simple file-repairing tool that is used to fix the errors that users encounter while working on the QuickBooks software. This tool is integrated or built-in only in QuickBooks 2016 and the later versions. In order to update QuickBooks to the latest version, you can simply move to the QuickBooks file doctor download page at the Intuit website and carry out the action. Another point to be noted is that this tool works only for the UK and US versions of QuickBooks, and is compatible with all the QuickBooks desktop versions for windows.

The point to be noted here, the scan time depends on the file size. In the majority of the cases, it might take up to 5 minutes. And when the scan finishes, you need to open QuickBooks and the company file. The issue might also have been resolved even if the scan was unsuccessful.

The versions of QuickBooks accounting software that are released by Intuit after the year 2015 consist of QuickBooks file doctor tool built-in feature. This internal feature detects and fixes the issues on its own. With mere human interference, you can easily access the tool by pressing the start button. A few more steps can be carried out to use this effective tool:

The first case can be when the QuickBooks file doctor tool is not able to come up to any kind of bug. This case might require re-login to the company file, and if by chance the error persists, you might be needed to setup the Auto data recovery and then enter the transactions since the last backup.

This is the last case that might happen, when you runs the File doctor tool. In this outcome, it is recommended to setup the auto data recovery tool, as well as enter the transactions in a manual manner, ever since the last backup or upload the file on its own.

At times, you are unable to use QBFD, and an error appeared on the screen stating File doctor is not working, during diagnosis of the company file. The QBFD error could be seen due to below factors:

So about a month ago we started putting all our quickbooks files on a shared network in our office and it had been working just fine then suddenly out of nowhere, staring 2 days ago, we just can't open a new company file and have it save in the shared network from any of our connected computers. I've checked the permissions on the shared network like 100 times by now and everything is fine, we can open existing files and we can take files saved somewhere else and put them on the network as well as remove them without issue. We just can't create a new company in the shared network for some reason. Any time we try to create the file we get a file doctor message which doesn't even make sense since the file isn't created by that point. It just fails after pressing create company

I hope someone can help because you can't actually get anyone on the phone or chat. We updated Quickbooks and it crashed every machine. The first thing it did was delete our link to the server so we remapped the pathway. It worked on one computer and the next morning it stopped. The same method did not fix it this time. Now I've got 3 other machines that will only allow you download file doctor. Once we do, it does not help. We run it and it says no errors. There is no way to fix a problem we can't find. The QB update caused this but their helpdesk can't even answer the phone. I spent 6 hours on hold and finally had to close the store for the day. Anyone have any tips or experience with this issue? I've managed to get 2 machines operationsal. The 3rd went down about an hour ago, same file doctor download issue. This is insanity. I'll take any tips at this point. We can't run our business with no QB. Help!

That would be great if it worked. I sat in an unanswered chat all day. I sat on hold all day. I have yet to get any help from quickbooks but have spent time and money getting tech support elsewhere. I do not feel comfortable using Quickbooks anymore. We rely on you to run our business and you are unreliable. If there is an issue and there are many, you do not know how to fix or answer calls to even try. Customer service is an integral part of your business model and you are lacking. How do you suppose I get QB help if I can't get anyone on the phone?

We have the same issue, except we are on Enterprise Solutions on a server through a hosting service. The QB company file is locked up and is saying to run the File Doctor Download but won't let me download it onto the remote desktop. We have been days now without our QBs and need help.

This exact issue is happening to me since I upgraded to 2022 desktop. I have downloaded file doctor, done all the recommended fixes and nothing is working. The program won't open. Have you ever called yourself? Your help desk sucks, if they do answer, you can hear the dogs and chickens in the background.

I don't recall and I can't even get that far anymore. After I did the file doctor I was able to launch the program, it was looking good until all my customers and vendors were gone. So I got out. Now when I launch it says 

"quick books has encountered a problem and has to close"

I have been using QB just fine forever......upgraded (forced to) in May. This week, just boom - now it doesn't work. Do I really need to read an article and take steps to install it? It WAS installed. It was working fine. The crash happened real close to your 2019 discontinued support.....seems related.

Wondering if you ever resolved this issue as I am having the same problem. Couldn't open file, forced me to download file doctor, ran the file doctor, now my file opens, all customers and vendors are missing. Hoping someone knows how to resolve this issue.

Could really use some savvy technical advice here. There are a few issues which I believe may share a common thread, and which may be related to .NET (which I've installed and removed several times). I know this is a lot, but I really need to get this resolved. 

Thank you for the detailed information .... you seem to think the company files need verification/repair, which I've done .... but I'm still concerned about the .NET Framework errors that show up in the event log. The errors associated with File Doctor occur prior to a company file even being opened. I tried removing .NET and letting Quickbooks install .NET when it was launched but that didn't help. Is there a specific version of .NET or QB 2021 that we know is compatible, and how can I verify that?

I've run the QBooks Diagnostic Tool and just about everything else I can think of. Trouble is File Doctor doesn't work ... if I launch it from the Hub it never opens up; just waits a bit and then closes the Hub. If I run in stand-alone, it says the company file cannot be repaired with the message below. I've removed and re-added the .NET Framework several times ... does QBooks need both installed (3.8 and 4.5)?

The demands of the industry have taken a great leap with advancement in the technology. This advancement has caused various updating in accounting process as well. Thus, for an organization, it is essential to use accounting software in order to bring accurate and quick results. Used by small as well as medium sized businesses, QuickBooks is a widely used and popular software that has many features like payroll, accounting, restoring and many more. But it is prone to many errors and this kind of errors can be easily cope up with QuickBooks file doctor. This file doctor tool helps to heal and repair the damages that happen to QuickBooks and its company file. In this blog we will discuss about QuickBooks File Doctor is not working Problem.

QB file doctor tool (QBFD) is an application that is offered in integration with QuickBooks. Taking care of all the data repairs, this doctor diagnoses files and repairs all the issues that your system is facing. This is a very useful application but the disaster is on its way if your QuickBooks file doctor is also not working.

If your application is hanging due to some repair procedure, then QB file doctor may stop. This stoppage depends on the size of your and its location. This simply indicates that the file has been corrupted and to resolve this error, we need to fix the QBW file.

Considering the application looks after QuickBooks errors, it can be a life saver in many situations. Just what would an user do if the file doctor application itself stops functioning? Think of a situation where your QuickBooks file is dealing with errors, you try to introduce QuickBooks file doctor however it does not start. Just how should you tackle such a circumstance? In that case, there are few steps as given below. 006ab0faaa

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