Privacy Policy

Effective Date: October 24, 2025

Last Updated: October 24, 2025

Welcome to Qloset — an e-commerce platform that allows users to explore, try, and purchase fashion items with fast 60-minute doorstep delivery.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Qloset app and related services (collectively referred to as the “Service”).

1. Information We Collect

We collect the following information to deliver and improve your experience:

a. Personal Information

When you register or place an order, we may collect:

Name
Phone number
Email address
Delivery address
Payment details (processed securely via third-party gateways)

b. Device & Technical Data

We automatically collect certain information such as:

Device model, OS version, and app version
IP address, network provider, and browser information
Cookies and analytics identifiers for app improvement

c. Location Data

To enable 60-minute delivery, we may collect your:

Approximate or precise location (with your permission)
Delivery location and courier location for live tracking

d. Transaction & Usage Data

We collect information related to:

Items viewed, added to cart, or purchased
Payment confirmations and refunds
Chat or feedback interactions within the app

2. How We Use Your Information

We use your data to:

Process and deliver your orders
Provide real-time order updates and delivery tracking
Offer customer support and handle queries
Improve the app and personalize your experience
Prevent fraud and maintain platform security
Comply with applicable laws and regulations

3. Information Sharing

We value your privacy and do not sell your personal data.
However, we may share necessary information with:

Delivery partners to fulfill your order
Payment processors for secure transactions
Vendors and sellers for product management
Analytics services to enhance app performance
Law enforcement if required by applicable law

All partners are contractually bound to maintain confidentiality.

4. Data Retention

We retain your personal data only as long as necessary to:

Complete your orders and handle support requests
Comply with legal or regulatory obligations
Improve our services

You may request deletion of your data anytime by emailing qloset.team@gmail.com.

5. Data Security

We take security seriously.
All sensitive information is protected using encryption, secure connections, and restricted access measures.
While we follow best practices, no system is completely secure, and we continuously monitor to protect your data.

6. Your Rights

You have the right to:

Access or correct your personal information
Request deletion of your account and data
Withdraw consent for marketing or location tracking

To exercise these rights, contact us at qloset.team@gmail.com.

7. Children’s Privacy

Qloset is intended for users aged 18 and above.
We do not knowingly collect information from minors.
If we discover that data from a child has been collected, it will be deleted immediately.

8. Third-Party Links

Our app may contain links to third-party websites or services.
We are not responsible for their privacy practices or content.
Please review their privacy policies before interacting with them.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our app or legal requirements.
The updated version will be available within the app and on our website, and the “Effective Date” will be revised accordingly.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy:

📧 Email: qloset.team@gmail.com
🌐 Website: https://qloset.in
📍 Address: T-Nagar, Chennai, Tamil Nadu, India

✅ Compliance Note:
This Privacy Policy aligns with:

Google Play Developer Policy on user data
Digital Personal Data Protection Act (India, 2023)
General Data Protection Regulation (GDPR) for international users

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