Privacy Policy
Last updated: March 29, 2026
This Privacy Policy describes how QC Ambulance ("we", "us", or "our") collects, uses, and shares information when you use the QC Ambulance mobile application.
1. Information We Collect
- Personal Information: Name, email address, phone number, and profile photo.
- Identity & Documents: Driver's license, vehicle documents, and other verification documents.
- Location Data: Real-time GPS location while the app is in use to facilitate ambulance dispatch and tracking.
- Device Information: Device type, operating system, and unique device identifiers.
- Usage Data: App activity, booking history, and ride records.
- Payment Information: Bank account details for processing driver payments.
2. How We Use Your Information
- To verify your identity and documents
- To match and dispatch ambulance bookings
- To track live location during active rides
- To process payments and generate invoices
- To send notifications and support messages
- To improve app performance and user experience
4. Data Retention
We retain your personal data for as long as your account is active. If you delete your account or request data deletion:
- Account data (name, phone, email) is deleted within 30 days
- Ride and booking history is retained for 2 years for legal and audit purposes
- Documents (license, vehicle papers) are deleted within 30 days of account closure
- Location data is retained for 90 days after each completed ride
- Payment records are retained for 5 years as required by financial regulations
You may request deletion of your data by contacting us at the email below.
5. Data Sharing
We do not sell your personal data. We may share data with:
- Emergency services and hospitals as required for ambulance dispatch
- Payment processors for driver payouts
- Legal authorities if required by law
6. Location Permissions
The app requires location access to function. Location is only tracked during active app sessions and ride assignments. We do not track your location when the app is closed.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time by deleting your account
8. Security
We use industry-standard encryption and secure servers (AWS) to protect your data. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
This app is not intended for users under the age of 18. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via the app or email.
11. Contact Us
If you have any questions or data deletion requests, contact us at:
Email: quickcarelife@gmail.com
App: QC Ambulance