Qantas Airlines Cancellation Policy, Name Correction & Customer Service Guide 

antas Airways is Australia’s trusted flag carrier, known for its reliability and flexible travel options. However, life happens — and sometimes you need to cancel, change, or correct details on your booking. That’s why understanding the 61 (1300) 070718 Qantas cancellation policy, name correction rules, and how to contact customer service is essential before your next trip.Learn everything about Qantas cancellation rules, name correction policy, and how to reach customer support. Stay informed to avoid fees and travel stress. 

Whether you’ve booked a domestic or international flight, this all-in-one guide has you covered.

❌ Qantas Airlines Cancellation Policy (Domestic & International)

Qantas offers flexibility depending on the fare type, booking method, and timing of your cancellation.

🛫 Cancellation Policy for Domestic Flights

Your cancellation rights will vary depending on your chosen fare:

✅ Economy Red e-Deal

• Non-refundable in most cases.
  
  

• Cancellable for flight credit if cancelled before check-in.
  
  

• No refund if you're a no-show.
  
  

✅ Economy Flex Fare

• Cancellable without penalty before departure.
  
  

• Eligible for full refund or travel credit.
  
  

✅ Business Flex

• Offers full flexibility.
  
  

• Can cancel anytime with full refund.
  
  

🌏 Qantas International Cancellation Rules

✅ Saver Fares

• Usually non-refundable.
  
  

• Can be cancelled for credit, with possible cancellation fees.
  
  

✅ Flex & Business Fares

• Cancellable with full refund or credit depending on timing.
  
  

• Refunds typically processed within a few weeks.
  
  

📝 Tip: For best flexibility, always choose Flex or Business fares.

🔁 Qantas 24-Hour Free Cancellation Window

Qantas allows free cancellation within 24 hours of booking, if:

• You booked directly through Qantas (website or app)
  
  

• Your flight is more than 7 days away
  
  

• You haven’t started your journey
  
  

After this window, normal fare rules apply.

💸 Qantas Refund Policy: How It Works

Refunds depend on your fare and booking channel.

✅ When Are You Eligible for a Refund?

• Flight cancelled by Qantas
  
  

• Eligible fare types (Flex, Business)
  
  

• You cancel within 24-hour grace window
  
  

• Medical emergencies (with supporting docs)
  
  

• Denied boarding or flight disruptions
  
  

⚠️ Note: Economy Red e-Deal fares are usually non-refundable.

💳 Travel Credit vs Cash Refund

Travel Credit:

• Stored in your Qantas account.
  
  

• Valid for 12 months.
  
  

• Can be reused on future bookings.
  
  

Cash Refund:

• Returned to your original payment method.
  
  

• Can take 15–30 business days.
  
  

• Only possible on refundable fares.
  
  

✍️ Qantas Name Correction Policy for Spelling Mistakes

🧾 What If You Misspelled a Name on Your Ticket?

Minor name corrections are allowed, but full name changes are not permitted once the booking is confirmed.

🛠️ Rules for Name Corrections:

• You can correct up to 3 letters in a first or last name.
  
  

• No fee for minor typos if corrected early.
  
  

• Must match your passport or ID exactly.
  
  

• Major changes (like giving your ticket to someone else) are not allowed.
  
  

🔄 Steps to Correct Your Name:

1. Go to the Qantas website.
   
   

2. Click on Manage Booking.
   
   

3. Enter your reference and last name.
   
   

4. Choose "Change or correct passenger name".
   
   

5. Submit the request — customer support may contact you if needed.
   
   

Or, call Qantas Customer Service for help (especially for international bookings).

📞 Qantas Customer Service: How to Get Help Fast

Need help cancelling a flight, correcting a name, or getting a refund? Qantas offers various ways to contact their support team.

📱 Phone Support

• Best for urgent flight cancellations or name issues.
  
  

• Available 24/7 for emergencies.
  
  

• Domestic and international numbers available.
  
  

💬 Live Chat (Qantas Website/App)

• Ideal for basic questions or changes.
  
  

• Quicker than waiting on hold.
  
  

📧 Email Support

• Use for non-urgent cases or when submitting documents.
  
  

🧍 Airport Help Desk

• You can also visit a Qantas counter if you're near an airport.
  
  

⏱️ When to Contact Qantas Support?

• If you're cancelling within 24 hours and want a full refund.
  
  

• You notice a name mistake after booking.
  
  

• You booked via a travel agent and need assistance.
  
  

• You experienced flight delays or missed connections.
  
  

📋 Frequently Asked Questions (FAQs)

❓ Can I cancel a Qantas flight and get a full refund?

Yes — if you have a refundable fare or qualify under the 24-hour cancellation policy.

❓ How long does Qantas take to refund?

It may take 15 to 30 business days, depending on your bank and payment method.

❓ Can I change the passenger name?

Only minor spelling corrections are allowed. Full name changes aren’t permitted.

❓ Is there a fee for cancelling a flight?

Yes, for non-flexible fares. Cancellation fees vary by fare type and route.

❓ What happens if Qantas cancels my flight?

You are eligible for a full refund or free rebooking, depending on your preference.

🎯 Pro Tips to Avoid Issues with Qantas

• Always review your booking details before payment.
  
  

• Choose Flex or Business fares for more cancellation freedom.
  
  

• Make changes or cancel early to avoid no-show penalties.
  
  

• Save your travel credits and use them within the validity period.
  
  

• Contact Qantas support proactively if you're unsure about your booking.