PureTuber Support

Publisher: PureTuber

Email: puretuberplayer.app@gmail.com

App Store: search “PureTuber” or open via Apple App ID (pending)

Bundle ID: com.puretuber.player

Welcome to PureTuber Support. We are here to help with purchases, restore, Picture-in-Picture, background listening, and general App use.

1. Contact

Primary support email: puretuberplayer.app@gmail.com

Please include:

• Device model (e.g., iPhone 15)

• iOS version

• App version / build

• Apple ID region (country of App Store)

• Screenshot or screen recording if possible

• Description of the issue and steps to reproduce

Typical response window: within 1–3 business days (may vary).

2. What PureTuber Is

PureTuber is a focused in-app browser for watching and listening while you multitask, with Picture-in-Picture and background audio where supported. It does not download/rip streaming media to your library.

3. No Ads

PureTuber does not show third-party ads. Premium features are unlocked with In-App Purchase.

4. Unlock PureTuber Pro

Path:

• First launch → Onboarding → Get Started → Pro paywall

• Or from Home → settings (gear)

Plans: Weekly, Monthly, Yearly (auto-renew), Lifetime (one-time)

Restore:

Use Restore Purchases on the paywall (same Apple ID used for the original purchase).

5. Manage / Cancel Subscription

iOS Settings → [Your Name] → Subscriptions → PureTuber Pro

Apple guide: https://support.apple.com/HT202039

6. Refunds (Apple In-App Purchase)

Refunds for App Store In-App Purchases are handled by Apple:

• https://reportaproblem.apple.com

• https://support.apple.com/en-us/HT204084

• https://support.apple.com/billing

Email us if you need help finding the correct Apple page. We cannot issue App Store refunds directly.

7. No Account / No PureTuber Server Login

PureTuber does not require creating a PureTuber account. Purchases are tied to your Apple ID. The App does not depend on a PureTuber cloud server for keeping Pro unlocked after a successful purchase/restore, and does not require downloading remote “data update” packs from PureTuber to use purchased features.

Note: browsing and streaming still need internet access to the websites you open.

8. Picture-in-Picture Tips

• Start playback on the page first, then tap PiP

• If the media is fullscreen, exit fullscreen then tap PiP

• Ensure iOS allows PiP (Settings → General → Picture in Picture)

• Some websites restrict media embedding; behavior varies by site and iOS version

9. Background Audio Tips

• Keep silent mode / volume settings in mind

• Lock screen Now Playing depends on the media session provided by the page

• Not every website supports continuous background playback equally

10. Network Issues

If pages fail to load, check Wi-Fi/Cellular, disable Airplane Mode, and retry. The App needs network access for web content.

11. Privacy & Terms

12. Copyright & Legal

PureTuber and related marks/branding are used under PureTuber’s rights.

Third-party names/logos belong to their respective owners.

Disclaimer: Support guidance is provided for convenience and does not modify the Terms of Use. Features depending on iOS or third-party websites may change without notice.

13. Accessibility & Safety

Use the App responsibly. Do not use while driving or in situations that require full attention if distracted viewing would be unsafe.

Thank you for using PureTuber.