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PRIVACY POLICY FOR PS LIVE
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Effective Date: August 23, 2026
Last Updated: August 23, 2026
Application Name: PS Live (Live Streaming & Voice Chat)
Package Name / Application ID: com.softinglobal.pslive
Developer / Publisher: PS Live Streaming Team
Official Website: https://pslive.lolipoplive.top
Support Email: support@lolipoplive.top
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1. INTRODUCTION & OVERVIEW
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Welcome to PS Live ("we", "our", or "us"). We are committed to protecting your
privacy and ensuring you have a safe, friendly, and enjoyable experience on our
live streaming and interactive voice chat platform.
This Privacy Policy describes the types of information we collect from you,
how we use, share, and protect your information, and the rights you have
regarding your personal data when using the PS Live mobile application and
related services (collectively, the "Service").
By downloading, accessing, or using PS Live, you agree to the collection and
use of your personal information in accordance with this Privacy Policy. If you
do not agree with these terms, please do not use the application.
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2. INFORMATION WE COLLECT
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We collect information in three ways: information you provide directly,
information collected automatically through your use of the app, and information
received from third-party services.
A. Information You Provide Directly:
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1. Account Information: When you create an account (via Google Sign-In or
Email), we collect your name, email address, profile picture (avatar),
gender, date of birth (for age verification), and bio.
2. User-Generated Content: Video live streams, voice communication in multi-guest
audio rooms, real-time public and private chat messages, comments, user posts,
and virtual gift exchanges.
3. Customer Support Communications: Feedback, support ticket descriptions,
screenshots, and messages you submit to our help center.
B. Information Collected Automatically:
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1. Device Information: Hardware model, operating system version, screen
resolution, unique device identifiers (Android ID), and carrier information.
2. Network & Connection: IP address, network type (Wi-Fi, 4G, 5G), connection
quality, and timestamp logs.
3. Push Notification Token: Firebase Cloud Messaging (FCM) device token to
deliver live alerts and chat messages.
4. Usage Diagnostics: Crash reports, performance metrics, and feature interaction
analytics.
C. Virtual Currency & Transaction Information:
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When you recharge diamonds or send virtual gifts, we record the transaction ID,
diamond balance, gift history, and timestamp.
NOTE: We do NOT collect or store your payment card numbers, bank details, or CVV.
All financial transactions are processed securely via authorized third-party
payment processors (Google Play Billing / authorized payment gateways).
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3. APPLICATION PERMISSIONS & USAGE JUSTIFICATION
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PS Live requests the following runtime permissions strictly to deliver core app
functionality:
1. CAMERA (android.permission.CAMERA):
- Purpose: Required to broadcast live video streams, join video calls, and
take photos for profile avatars.
2. RECORD AUDIO / MICROPHONE (android.permission.RECORD_AUDIO):
- Purpose: Required to broadcast your voice in live video streams, 9-seat
audio party rooms, and private voice calls. Audio is streamed in real time
and is NOT permanently stored on our servers without your consent.
3. BLUETOOTH / BLUETOOTH CONNECT (android.permission.BLUETOOTH_CONNECT):
- Purpose: Required to route live stream audio to Bluetooth headphones,
earbuds, and external sound equipment.
4. NOTIFICATIONS (android.permission.POST_NOTIFICATIONS):
- Purpose: To send you real-time alerts when followed hosts start streaming,
when you receive private chat messages, and for system announcements.
5. STORAGE / MEDIA (READ_MEDIA_AUDIO, READ_EXTERNAL_STORAGE):
- Purpose: Required to upload custom profile pictures or share images in posts.
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4. HOW WE USE YOUR INFORMATION
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We use the collected information for the following legitimate purposes:
1. Providing Core Services: Operating live video streams, multi-seat voice
rooms, PK battles, live chat, and virtual gifting systems.
2. User Authentication: Verifying user identities, preventing multi-accounting,
and securing accounts against unauthorized access.
3. Safety, Security & Moderation: Enforcing community guidelines, detecting
banned devices, preventing fraud, and removing abusive/harassing content 24/7.
4. Creator Monetization: Tracking host diamond earnings, agency associations,
and reward balances accurately.
5. Communications: Sending essential service notifications, account verification
codes, and support responses.
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5. REAL-TIME STREAMING & DATA TRANSMISSION
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PS Live utilizes real-time WebRTC technologies (LiveKit) and secure WebSockets
(Laravel Reverb / Pusher protocol).
- Your live video and audio streams are broadcast directly to authorized
room participants and viewers in real time.
- We do not sell your personal live streaming audio/video data to third-party
advertisers or data brokers.
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6. DATA SHARING & THIRD-PARTY SERVICE PROVIDERS
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We may share limited information with trusted service providers who assist us
in operating the Service under strict confidentiality agreements:
1. Google Firebase & Google Cloud:
- Authentication (Google Sign-In)
- Real-time Push Notifications (Firebase Cloud Messaging)
- Crash & Stability Diagnostics (Crashlytics)
2. LiveKit Cloud / Streaming Infrastructure:
- Real-time low-latency audio/video media routing.
3. Legal Compliance:
- We may disclose information if required by law, subpoena, or government
regulations to protect safety, prevent crime, or defend our legal rights.
WE DO NOT SELL, RENT, OR TRADE YOUR PERSONAL DATA TO THIRD PARTIES.
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7. DATA RETENTION & SECURITY MEASURES
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- Encryption: All network traffic between the mobile app and our servers is
encrypted using industry-standard protocols (HTTPS, SSL/TLS, and WSS).
- Storage: Sensitive data (tokens, identifiers) is stored in secure database
environments with strict access controls.
- Retention Period: We retain personal information for as long as your account
remains active, or as required by applicable laws (tax, accounting, and anti-fraud
regulations). Inactive logs are automatically purged periodically.
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8. USER RIGHTS & ACCOUNT / DATA DELETION
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You retain full control over your personal data:
1. Access & Correction: You can view and edit your profile information
(name, avatar, bio, gender) directly in the app settings at any time.
2. Permission Revocation: You can disable camera, microphone, or notification
permissions anytime in your device system settings.
3. Permanent Account & Data Deletion:
- You have the absolute right to request permanent deletion of your account
and all associated personal data.
- To request deletion:
Option A: In-app: Go to Profile -> Settings -> Support Ticket -> Request Account Deletion.
Option B: Email our Data Protection Officer at: support@lolipoplive.top
with the subject "Account Deletion Request".
- Upon verification, all your personal data (profile, chat history, device tokens)
will be permanently and irrecoverably erased within 30 days.
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9. CHILDREN'S PRIVACY (COPPA / GDPR-K COMPLIANCE)
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PS Live is strictly intended for users who are at least 18 years of age (or 13+
with verified parental authorization).
We do not knowingly collect or solicit personal data from children under the age
of 13. If we discover that a child under 13 has registered or provided personal
information, we will immediately delete the data and terminate the account. If
you suspect a minor is using the app inappropriately, please notify us immediately
at support@lolipoplive.top.
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10. POLICY UPDATES & NOTIFICATIONS
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We may update this Privacy Policy periodically to reflect technological, legal,
or operational updates. When significant changes occur, we will notify users
via an in-app notice or by updating the "Effective Date" at the top of this policy.
Your continued use of PS Live following any updates constitutes acceptance of the
revised policy.
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11. CONTACT US & DATA PROTECTION OFFICER
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If you have any questions, feedback, or data privacy requests regarding this
Privacy Policy, please reach out to us:
• Application: PS Live
• Email: support@lolipoplive.top
• Developer Website: https://pslive.lolipoplive.top
• Physical/Mailing Address: SoftInGlobal Ltd., Dhaka, Bangladesh
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END OF PRIVACY POLICY
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