Effective date: 2026-01-21App name: ProTrade (“ProTrade”, “we”, “us”)
Website:https://protradeinvestment.com
Contact: inquiry@vgaadvisory.com
This Privacy Policy explains how ProTrade collects, uses, shares, and protects information when you use the ProTrade mobile application, related services, and features (together, the “Service”).> This is a template based on the app’s current technical integrations (e.g., Firebase Authentication, Google Sign-In, Sign in with Apple, OneSignal push notifications, file/photo picking, in-app webview). You should have legal counsel review it before publishing.
Account and profile information: such as your name, email address, phone number, and any profile details you add (if applicable).
Support and communications: messages you send to us, feedback, and information you include when contacting support.
Content you upload: files, images, documents, or other content you choose to upload or share through the Service (e.g., via file picker or camera).
Device and app information: device model, operating system version, app version, language, time zone, and identifiers needed to operate the Service.
Usage information: app interactions, pages/screens viewed, feature usage, and general activity patterns (collected directly by us and/or through service providers).
Log and diagnostic information: crash reports and performance logs that help us troubleshoot and improve reliability.
If you enable push notifications, we may collect and process:
Notification tokens / device identifiers required to deliver push notifications.
Notification engagement (e.g., whether a notification was delivered/opened), depending on platform settings and provider capabilities.
If you grant location permission, ProTrade may access approximate or precise location (depending on your device settings) to support features that require it. You can change this at any time in your device settings.
If you grant these permissions, ProTrade can access:
Camera to take photos/videos you choose to upload.
Photo library/storage to select media/files you choose to upload.
Microphone only if a feature explicitly uses it (e.g., recording within the app).
We use information to:
Provide and operate the Service (including account access, authentication, and core app functionality).
Authenticate you (including sign-in methods such as email/password, Google Sign-In, and Sign in with Apple).
Send service-related notifications (security alerts, transactional messages, and push notifications where enabled).
Improve and maintain the Service (debugging, performance monitoring, feature improvement).
Provide customer support and respond to requests.
Protect security and integrity (fraud prevention, abuse detection, and compliance with policies).
Comply with legal obligations and enforce our terms.
We do not sell your personal information. We may share information:
With service providers that help operate the Service (e.g., authentication, push notifications, hosting). These providers process data on our behalf under contractual safeguards.
For legal and compliance reasons: to comply with law, court orders, lawful requests, or to protect rights, safety, and security.
With your direction: when you choose to share content or information through features you control.
ProTrade may use third-party services such as:
Firebase Authentication / Firebase (Google LLC) for login and account authentication.
Google Sign-In (Google LLC) when you sign in with Google.
Sign in with Apple (Apple Inc.) when you sign in with Apple.
OneSignal for push notifications delivery.
These providers may collect information directly from your device as part of providing their services. Their processing is governed by their own privacy policies.
We retain personal information for as long as necessary to:
provide the Service,
comply with legal obligations,
resolve disputes, and
enforce agreements.
We may retain certain records longer where required by law or for legitimate business/security needs.
We use reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is 100% secure.
Depending on your location, you may have rights to:
Access, correct, or delete your personal information.
Withdraw consent where processing is based on consent (e.g., location permissions, push notifications).
Opt out of notifications via device settings.
Request account deletion by contacting us at \[insert email\].
You can also control permissions (camera, photos, microphone, location) in your device settings.
The Service is not intended for children under \[insert age, e.g., 13/16\]. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.
Your information may be processed in countries other than where you live. We take steps designed to ensure appropriate safeguards are in place when transferring data internationally.
We may update this Privacy Policy from time to time. We will post the updated version in the app and/or on our website and update the “Effective date”.
If you have questions or requests about this Privacy Policy, contact:Email:inquiry@vgaadvisory.com Address: Kuwait City , Kuwait Website:https://protradeinvestment.com