March 2026 – June 2026| Philippines

• Built and managed a Print-on-Demand e-commerce brand from the ground up, directing backend technical systems and day-to-day admin operations. 

• Deployed Shopify Flow sequences for abandoned checkouts, customer thank-you triggers and inventory alerts to reduce manual data intervention. 

• Leveraged Gemini AI to deploy a custom JavaScript feature that dynamically updated the user interface when a customer selects (color, size, and fabric); integrated Shopify Metaobjects to accurately capture and display live sales metrics in real time. 

• Utilized Gemini AI to draft SEO product titles, description and Alt text, applying rigorous quality checks to approve the content before optimizing Google Search Visibility.  

• Connected the store platform to Google Merchant Center Next, Google Search Console, and Google Analytics for web-traffic monitoring. 

• Managed daily office and store tasks including product listing, ensuring timely customer order fulfillment and tracking orders; maintained the business Facebook page and created digital content on Canva and NotebookLM.

August 2022 – September 2024 | Philippines 

• Processed and input high volume (export) freight booking requests daily using the company system, validating container types, HS-codes, shipper/forwarder data, and ensuring Dangerous Goods (DG) hazmat forms were attached prior to processing. Managed VIP high volume Named Account (e.g. BASF), executing client-specific SOPs to guarantee seamless booking execution, space allocation and equipment release. 

• Evaluated complex timeline logic for Merchant and Carrier Haulage to align customer pickup dates with specific Mode of Transport (MOT) requirements and vessel cut-offs (PORT, DOC AND VGM) across Truck, Rail, and Barge modes. Strategically rolled vessels or changed inland depot locations for GD4/EQ GD4 status codes to achieve GD1 status and directly issue the BRN to the customer. 

• Escalated unresolved booking requests to our onshore partners via email to meet quality guidance that ensures missing information is verified before final processing and container release. 

• Reviewed processed booking requests from team members to catch high-risk mistakes; successfully reduced overall team errors and secured 100% data integrity before ship departure. 

• Facilitated shadowing sessions and provided step by step SOP guidance to accelerate the onboarding process of the new hires. 

• Maintained a perfect 100% quality and productivity record throughout the entire tenure, earning the Top Performer Award for four consecutive months. 

September 2017 – February 2020 | Doha, Qatar 

• Managed POS entries with 100% data accuracy, overseeing daily cash and card reconciliation with zero balancing errors.   

• Welcomed guests, tracked custom order preferences and managed multiple tables; resolved inquiries using friendly and empathy driven communication to ensure quick and error free service.  

January 2015 – October 2016 | Saudi Arabia

• Provided high-level hospitality and corporate support to VIP guests, executives, and senior board management during corporate meetings. 

• Overseen the office supply, directing stockpiles and coordinating weekly requisitions to support large scale office administration.

June 2017 - June 2017 | Saudi Arabia

• Detailed entry and update the data of new, non-member, and member profiles in the system. Answered calls and responded to emails as needed. 

• Generated QR codes to represent each participant for the National Convention to facilitate their entry. 

• Assisted participants at the event to ensure their profiles and memberships were updated for each program they are scheduled to attend.  

• Facilitated the creation and distribution of certificates. 

June 2011 - April 2012 | Philippines

• Managed the end-to-end loan process for a livelihood program, from initial client onboarding to final loan repayment. Evaluated business plans, participated in credit approval decisions, and conducted daily field collections to ensure program sustainability.

• Facilitated group orientations to educate applicants on program guidelines and assisted them in completing structured business plan forms.

• Reviewed and analyzed applicant business models to assess viability, funding needs, and risk levels for loan recommendation and approval.

• Maintained clear communication with applicants by issuing formal loan approval and disapproval notifications.

• Conducted site visits to monitor how clients utilized funds, ensuring compliance with livelihood program goals.

• Managed daily house-to-house collection operations and successfully increased collections from 100k to 700k within 8 months.

• Negotiated manageable payment plans with delinquent clients, successfully recovering past-due accounts through a collaborative approach.