Effective date: October 3, 2026
We respect your privacy. This policy explains what information the Koova app ("the App", "we") collects, how we use and protect it, and the choices you have. By using the App you agree to this policy.
Account data: first and last name, email address, and password (sent encrypted to our servers; not stored in the App).
Profile data (optional): profile photo, gender, date of birth, and phone number.
Order and shipping data: full name, phone number, governorate, city, and address (plus building/apartment number, postal code, and notes if you provide them), coupon code, and your order history.
In-app activity: shopping cart contents, favorites, and reviews.
Session data: sign-in tokens and your email, stored on your device in secure storage (Keystore/Keychain) to keep you signed in.
The App does not request camera, location, or contacts permissions. When you pick a profile or review photo, the App accesses only the image you selected from your gallery. The App does not collect your bank card details.
Create your account, verify your email with a one-time code (OTP), and recover your password.
Process and deliver orders and contact you about them.
Show your profile, cart, favorites, and past orders.
Protect accounts, prevent abuse, and improve the App.
Comply with legal obligations where required.
We do not sell or rent your personal data. The App contains no third-party advertising, analytics, or tracking tools. Your data may be processed by the hosting provider that runs our servers solely to deliver the service, and we may disclose information when required by law or to protect our rights and users' safety. Necessary shipping details are shared with the delivery party to fulfil your order.
Data travels between the App and our server over an encrypted connection (HTTPS), and sign-in tokens are kept in secure storage on your device. No method of transmission or storage is 100% secure, so please use a strong password and keep it private.
We keep your data while your account is active or as needed to provide the service. You can delete your account directly in the App: Account → Settings → Delete Account. You may also request deletion of your account and data by emailing us at the address below, and we will handle the request within a reasonable time. We may retain certain order records where required by law or for accounting purposes.
You may access and correct your data (such as name, photo, date of birth, and gender), request its deletion, and withdraw consent at any time by deleting your account. Contact us at the email below for any request.
The App is not directed to children under 13 and we do not knowingly collect their data. If you believe a child has provided us data, contact us and we will delete it.
We may update this policy from time to time. We will revise the effective date above when we do, and continued use of the App after an update means you accept it.
For any privacy questions: aw9136552@gmail.com