Privacy Policy
Privacy Policy for Phoenix Claim Mobile App
Effective Date: 18 March, 2024
Privacy Policy for our Mobile App
Introduction:
Welcome to Delve, your trusted partner in streamlining insurance claim processes. This is a cutting-edge mobile app developed by Phoenix Claim, exclusively designed for our dedicated employees to provide seamless and efficient claim resolution services. This Privacy Policy outlines how App collects, uses, discloses, and protects user information, ensuring compliance with platform guidelines and regulations.We have carefully reviewed the information provided regarding Google Play's policies and guidelines regarding the use of few things.
Information We Collect:
Delve collects and processes various types of information essential for efficient insurance claim resolution. This includes but is not limited to data entry, investigation details, reporting, messaging, status updates, work history tracking, and payment status checks. We strictly adhere to privacy standards and do not collect any content deemed inappropriate or violating privacy rights.
Data Security:
The security of user information is our top priority. Delve employs industry-standard measures to safeguard data against unauthorized access, disclosure, alteration, or destruction. We continually update our security protocols to adhere to the latest industry standards and ensure user data remains protected at all times.
Use of All Files Access Permission:
Delve acknowledges the restrictions and requirements imposed by Google Play regarding the use of the MANAGE_EXTERNAL_STORAGE permission. We ensure that our app requests access to device storage only when critical for core functionalities related to insurance claim resolution. We commit to undergo the necessary review process and obtain approval for accessing shared storage in compliance with platform guidelines.
Location Permissions Compliance:
Delve understands the significance of location permissions and requests access to location data only when essential for the core functionality of the app. We adhere to Google Play policies regarding location access in the background, ensuring that such access provides significant benefits to users and is relevant to the app's main purpose.
User Transparency and Control:
Delve prioritizes user transparency and control over their data. Users have the ability to manage and update their information within the app. We provide clear information regarding the data collected and its purpose, empowering users to make informed decisions about their privacy settings.
Critical Device Storage Access:
Delve app acknowledges the restrictions and guidelines set by Google Play regarding the use of high-risk or sensitive permissions, including the MANAGE_EXTERNAL_STORAGE permission. We understand that this permission is only applicable to apps targeting Android 11 (API level 30) and must be carefully justified and declared in the app's manifest.
Permitted Uses and Core Functionality:
We understand that apps utilizing the MANAGE_EXTERNAL_STORAGE permission must justify its use within the context of the app's core functionality. Delve app will ensure that any use of this permission is directly tied to the core purpose of facilitating insurance claim resolution. Additionally, any core features relying on this permission will be prominently documented and promoted in the app's description.
Privacy-Friendly Alternatives:
Delve app recognizes the importance of privacy-friendly alternatives, such as the storage access framework and MediaStore API, for accessing and managing files on the device. We commit to exploring and implementing these alternatives where feasible to minimize the need for high-risk permissions like MANAGE_EXTERNAL_STORAGE.
Permissions Declaration Form:
In accordance with Google Play's requirements, Delve app will declare any high-risk permissions, including MANAGE_EXTERNAL_STORAGE, using the Permissions Declaration Form in Play Console. We will provide accurate and detailed justifications for the use of these permissions to ensure transparency and compliance.
Information We Collect:
As a third-party business dedicated to facilitating insurance claim resolution, Phoenix Claim app is utilized exclusively only for our employees. The app collects and processes various types of information to support different roles and tasks, such as data entry, investigation, reporting, messaging, status updates, work history tracking, and payment status checks. The information collected is strictly related to the efficient functioning of the app and does not include any content that may be deemed inappropriate or violate privacy rights.
Data Security:
We prioritize the security of the information entrusted to us. The app employs industry-standard measures to safeguard data against unauthorized access, disclosure, alteration, or destruction. We continually update our security protocols to adhere to the latest industry standards.
Google and Apple Developer Guidelines Compliance:
Phoenix Claim app strictly adheres to the privacy guidelines established by both Google and Apple. Our commitment to user privacy aligns with the stringent standards outlined in their respective developer guidelines. Our app contains no content that is harmful, offensive, or infringes on the privacy of communities, individuals, or children. We ensure that our app is free from any practices that might lead to the sharing, leaking, or misuse of users' personal data.
User Control and Transparency:
Phoenix Claim app users have control over their data. They can access, update, and delete their information within the app. Our transparent approach ensures that users are informed about the type of information collected and how it is utilized to enhance their experience within the app.
Changes to Privacy Policy:
We reserve the right to update this Privacy Policy as needed to reflect changes in our services and applicable laws. Users will be notified of any significant changes, and their continued use of the Phoenix Claim app constitutes acceptance of the updated policy.
Contact Information:
If you have any questions or concerns regarding our Privacy Policy, please contact us at http://phoenixassurance.in/.
Thank you for choosing Phoenix Claim!