App Hive

introduction

When you use App`s Hiver(Customer,Driver,Business)  (Prometheus Technology Inc), you trust us with your personal data. We are committed to maintaining that trust. To do this, we will begin by helping you understand our privacy practices.

This notice describes the personal information (“data”) we collect, how we use and share it, and your choices regarding it. We recommend that you read the notice in conjunction with our privacy overview, which highlights key points about our practices in this area.

II. App Hive (Prometheus Technology Inc) working philosophy

A. Scope

This notice applies to all users of App Hive (Prometheus Technology Inc) services, anywhere in the world, including those who use the apps, websites, features or other services.

This notice describes how App Hive (Prometheus Technology Inc) and its affiliates collect and use data. This notice applies to all Hive (Prometheus Technology Inc) users, worldwide, unless they use a service covered by another privacy notice, such as App Hive (Prometheus Technology Inc) Freight or Careem. It specifically applies to the following parts:

Users: People who request or receive transportation and related services through their App Hive (Prometheus Technology Inc) account.

App Partners (drivers): People who provide transportation services to users individually or through associated companies.

Order Recipients: People who order or receive food or other products and services via delivery or takeout through their App Hive Customer (Prometheus Technology Inc), Cornershop or Postmates account. This includes people who use guest checkout features for delivery or takeout services without creating or signing in to an account.

App Hive Driver Partners (deliverers): People who provide delivery services through App Hive (Prometheus Technology Inc), Cornershop or Postmates.

Guest Users: Individuals who receive travel and delivery services requested by other Hive Customer App (Prometheus Technology Inc) account owners, who may be customers of Hive Customer, Hive Business, Hive Direct, or Hive for Business (collectively, “Business Customers”). "), or friends, family or other individual account owners.

This notice also governs other data collections by App Hive (Prometheus Technology Inc) in connection with its services. For example, we may collect the contact information of owners or employees of restaurants or other establishments on the App Hive (Prometheus Technology Inc), Cornershop or Postmates platforms or of people who manage and use the accounts of Business Customers, or the data of people who initiate their applications to be members of the App, but do not complete them.

All persons subject to this notice will be referred to as “users.”

Our privacy practices are subject to the laws in force in the places where we operate. This means that we apply the practices described in this notice in a country or region only if its laws allow it. Additionally, please note the following:

For users in Argentina: The Agency for Access to Public Information, in its role as the regulatory body of Law 25326, is responsible for receiving complaints and reports submitted by any person who believes that their rights were affected by an infringement. of local data protection regulations.

For users in Brazil: Please visit here for information on Hive (Prometheus Technology Inc)'s privacy practices required by Brazil's General Data Protection Law (Lei Geral de Proteção de Dados, LGPD).

For users in the United States: Information about Hive (Prometheus Technology Inc)'s privacy practices required by U.S. state privacy laws, including the California Consumer Privacy Act, is available here.

For users in Colombia and Jamaica: “Users” and “App partners (or drivers)”, as defined in this notice, are known as “lessors” and “lessees”, respectively, in Colombia and Jamaica. Jamaica.

For users in Mexico: Click here to obtain information about the privacy practices of Hive (Prometheus Technology Inc) provided for in Mexico's personal data protection law (Federal Law on Protection of Personal Data Held by Private Parties).

For users in Nigeria: App Hive (Prometheus Technology Inc) processes data of users in Nigeria because this is necessary to comply with the terms of our agreements with such users or based on their consent.

For users in South Korea: Please visit here for information on the privacy practices of UT LLC (a subsidiary of App Hive (Prometheus Technology Inc).

Contact us here or through the addresses below if you have questions about our internship at a specific location.

B. Transfer and data controller

Hive App (Prometheus Technology Inc). are controllers of data collected in connection with the use of App Hive (Prometheus Technology Inc) services in the United Kingdom, the European Economic Area and Switzerland.

Hive (Prometheus Technology Inc) is the controller of data collected in connection with your use of Hive services elsewhere

Hive (Prometheus Technology Inc) operates and processes personal data around the world. Wherever and whenever you travel, your data travels with you so we can offer you a seamless experience. We also respect your data protection rights, whether you are in your home country or elsewhere.

This means that we may transfer personal data to countries other than your home country in order to provide our services in a different country when you request it. We may also transfer personal data to another country if necessary to respond to a customer support request submitted outside of your region. Additionally, users can access trip or order histories in another country after leaving the country where the services were provided. Because our services include multiple users at the same time, other users may have access to limited personal data in another country.

We do this to comply with agreements with all our users or in accordance with your instructions or prior consent, adequacy decisions for the relevant countries or other transfer mechanisms available under applicable law, such as Basic Contractual Clauses.

We may also transfer data to other countries in order to respond to a law enforcement request for personal data. To provide additional protections for these data transfers, Hive (Prometheus Technology Inc) applies a robust internal procedure to process such requests. Hive (Prometheus Technology Inc) only discloses personal data to law enforcement agencies in accordance with the regulatory requirements of applicable laws, such as the GDPR. More information about law enforcement requests can be found here.

To provide equivalent data protection wherever you use our services, Hive (Prometheus Technology Inc) has implemented the following measures worldwide:

Policies and procedures that limit access to and processing of personal data for specific purposes.

Specific training of personnel responsible for processing personal data.

A government data access policy that denies government access to data except where disclosure is required under applicable laws, including the EU GDPR, when there is an imminent risk of serious harm to persons or when consent is obtained.

Robust protection of data while it is transferred between Hive (Prometheus Technology Inc) apps and our servers, and when data is processed on our servers. This includes encryption and use of pseudonymized data to protect users' full identity from unauthorized disclosure.

For your convenience, the exercise of your data protection rights can be directed to Hive (Prometheus Technology Inc) through any of the designated channels mentioned above and will be managed centrally on behalf of the relevant data controller. Questions, comments and complaints about Hive (Prometheus Technology Inc) data practices can be submitted here. You can also use this form to send a question to the data protection officer of Hive (Prometheus Technology Inc) and to request a copy of the Basic Contractual Clauses or other transfer mechanisms in force for the data processing activity of your inquiry.

III. Data Collection and Uses

A. Data collected

Hive (Prometheus Technology Inc) collects the following data:

Data that users provide to Hive (Prometheus Technology Inc), such as when they create their accounts.

Data that is generated when you use our services, such as device details, location and app usage.

Data from other sources, such as other users or account owners, business partners, general, insurance or financial solutions providers, and government authorities.

For your convenience, we have provided a visual summary of the data we collect and how we use it here.

Hive (Prometheus Technology Inc) collects the following data:

1. Data provided by users. The following is included:

User Profile Information: We collect data when users create or update their Hive (Prometheus Technology Inc) accounts or when they place orders through guest checkout features, which may include your name, email, phone number, username and password, address, profile photo, banking or payment details (including those related to your payment verification), driver's license and other official identification documents (which may include the identification number as well as the date birth, gender and photo). Also included is vehicle or insurance information from App partners, emergency contact data, user settings, and health or fitness certificates to provide services through Hive (Prometheus Technology Inc) apps.

Background Check Information (App Partners): This includes information submitted during the App Partner application process, such as your driving record or criminal record (where permitted by law), license status, known aliases, previous addresses and right to work. An authorized vendor may collect this information on behalf of Hive (Prometheus Technology Inc).

Photos for identity verification: This includes photos of users (for example, selfies) or their official identification (for example, driver's license or passport). These photos can be used to verify a user's identity, for example through facial verification technologies. Please see the “How we use personal data” section for more information about how user photos are used for security purposes, including identity verification.

Demographic Data: We may collect demographic data about users, such as date of birth, age, gender, and occupation, when necessary for certain Hive (Prometheus Technology Inc) services or programs, for example, Hive (Prometheus Technology Inc ) Cash, alcoholic beverage deliveries or security features that allow users to set a preference to provide services to or receive services from other women (“Hive Ellas”). We may also collect demographic data, such as age group and household composition, through user surveys, and use this information to offer Hive (Prometheus Technology Inc) products and services that may be of interest to you.

We may also infer demographic data from other information we collect from users. For example, we may infer a user's gender based on their name to enable security features, such as Hive (Prometheus Technology Inc), or to display personalized ads for third-party products or services. For more information, please see the “How we use personal data” section.

User Content: We collect data that users submit when they contact Hive (Prometheus Technology Inc) customer support, (including in Call Centers or via phone chat or video conferencing features), provide ratings or feedback to others. users, restaurants or establishments, or communicate with Hive (Prometheus Technology Inc), in any other way. This may include photographs or audio or video recordings submitted by users in connection with a customer support request. Also included is metadata related to the method used to contact Hive (Prometheus Technology Inc). The content of photos and recordings submitted by users is subject to the Hive (Prometheus Technology Inc) Community Guidelines.

In certain jurisdictions, users can record audio or video of their trips with an in-app feature or a vehicle video camera. Recordings in the app are encrypted and stored on users' devices and are only shared with Hive (Prometheus Technology Inc) if they submit them due to a security incident. Go here for more information.

Users can deny Hive (Prometheus Technology Inc) access to their email accounts at any time, either from the app or through their email service provider's settings. Here you will find detailed information on how to deny access to the email account.

2. Data created during the use of our services. The following is included:

Location Data (App Partner): We collect precise or approximate location data from App Partners' mobile devices when the Hive (Prometheus Technology Inc) app is running in the foreground (app open and on screen) or in background (app open, but not on screen).

Location Data (Users and Order Recipients): We collect precise or approximate location information from the mobile devices of users and order recipients if they allow us to do so through their device settings.

Hive (Prometheus Technology Inc) collects this data from the moment a ride or order is requested until it is completed, and each time the app runs in the foreground (app open and on screen). Please see the “Choices and Transparency” section below to learn how users and order recipients can allow the collection of precise location data.

Users and order recipients can use Hive (Prometheus Technology Inc) apps without allowing location data to be collected from their mobile devices. However, this may affect some features of Hive (Prometheus Technology Inc) apps. For example, if a user does not allow precise location data, they will need to manually enter the starting point address.

Additionally, precise location data collected from the App partner's device during a trip is linked to the user's account, even if the user has not activated the feature from their device. This data is used for purposes such as receipt generation, customer support, fraud detection, insurance, and litigation.

Transaction information: We collect information about transactions related to the use of our services, including the type of services requested or provided, details of the trip or order (such as date and time, addresses of the starting point and destination of the trip, distance route and items ordered) and payment transaction information (such as the name and location of the restaurant or establishment, the amount charged, and the payment method). We also associate a user's name with anyone who uses their promo code.

Usage Data: We collect information about how users interact with our services. This includes the date and time of access, app functions or pages viewed, browser type, app crashes and other system activities.

Device Data: We collect data about the devices used to access our services, including hardware models, IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion information. device and mobile network data.

Communication Data: We collect data about phone, text, and in-app communications between users who activate through Hive (Prometheus Technology Inc) apps. This includes the date and time, as well as the content of text messages or in the app. We may also collect the content of phone calls only when users are notified in advance that the call may be recorded.

3. Data from other sources. These include the following:

Users who participate in our referral programs, for example, when a user refers another person, we receive the referral's data.

Hive account owners who request services for or on behalf of other users (such as friends or family) or who allow other users to request or receive services through their business accounts (such as Hive Customer, Hive Business account owners , Hive Driver).

Users or other persons who provide data in relation to claims or disputes.

Hive (Prometheus Technology Inc) business partners, through which users create or access their Hive (Prometheus Technology Inc) account, such as payment providers, social media services, apps or websites that use Hive APIs (Prometheus Technology Inc) or whose APIs are used by Hive (Prometheus Technology Inc).

Hive (Prometheus Technology Inc) business partners, related to debit or credit cards issued by a financial institution associated with Hive (Prometheus Technology Inc), to the extent indicated in the Card Terms and Conditions.

Providers who help us verify user identity, background information, and revenue-generating compliance, or who review user accounts for sanctions, money laundering, or customer identification requirements.

Providers of insurance, vehicles or financial services for members of the App.

Associated transport companies (for App partners who use our services through an account related to said company).

Publicly available sources.

Marketing service providers or data distributors, whose information Hive (Prometheus Technology Inc) uses for advertising or research purposes.

Public health or law enforcement officials and other government authorities.

B. How we use personal data

Hive (Prometheus Technology Inc) uses data to make transportation and delivery services, as well as other products and services, reliable and convenient. We also use this data to:

improve the security of users and services

provide customer support

carry out research and development tasks

allow communication between users

run marketing and advertising campaigns

send non-commercial communications to users

address issues related to legal procedures

For your convenience, we have provided a visual summary of the data we collect and how we use it here.

We use the data collected to do the following:

1. Provision of our services. Hive (Prometheus Technology Inc) uses this information to provide, personalize, maintain and improve the services.

This includes using the data to:

Create or update accounts.

Allow transportation, delivery, or other services or functions, for example:

Use of location data for navigation from the start of the trip to the users' destination, calculating estimated arrivals, and tracking the progress of trips or deliveries.

Features that involve data sharing, such as sharing App partner name and vehicle information with users to facilitate trip starts, user profile and trip details to provide estimated arrival and enable splitting rate, and user ratings and recognitions.

Assignment of App partners available to users who request services. Users may be assigned an App partner based on availability, location or proximity, user settings or preferences, and other factors, such as the likelihood of accepting a trip based on previous preferences or behaviors.

Features that make it easier for people with disabilities to use our services.

Features that involve linking accounts, such as linking emails.

Turn on dynamic pricing, which determines the fare for a ride or shipping cost for orders based on factors such as estimated time and distance, expected route, estimated traffic, and the current number of users requesting or providing services .

Process payments.

Customize user accounts. For example, we may provide personalized restaurant or food recommendations to order recipients based on their previous orders.

Provide users with ride or delivery updates, generate receipts and inform them of changes to our terms, services or policies.

Perform operations necessary to maintain our services, including to resolve software errors and operational problems.

Hive (Prometheus Technology Inc) carries out the above activities because they are necessary to comply with the terms of our agreements with users, because they are compatible with such uses or because they are relevant to the legitimate interests of Hive (Prometheus Technology Inc) and its users.

2. Security. We use data to maintain the security and integrity of our services and users. The following is included:

Verify users' identity and eligibility to provide transportation or delivery services, including through background checks, to prevent App partners or untrustworthy users from using our services.

In certain regions, this includes Hive's (Prometheus Technology Inc) real-time identity verification feature, which asks App partners to share a selfie before connecting to ensure that the person using the app matches the registered holder of the Hive account (Prometheus Technology Inc). We may also use this feature for other verification purposes, such as verifying change of bank account information or regaining access to the account.

Additionally, we may use facial recognition technology to process user profile photographs, identification photographs or other photographs submitted by users to prevent identity theft or use of our services by unauthorized App partners.

We may also use selfies to verify that users are wearing a mask, helmet, or other safety equipment using object verification technology.

In some countries, users may need to verify their identity to use cash or other payment methods. In such cases, Hive (Prometheus Technology Inc), allows them to provide their ID number. or a photo of your ID to complete such verifications. Go here to learn more about user identity verification.

Similarly, order recipients may be required to provide their age and an image of their government-issued identification to verify their eligibility to order and receive deliveries of alcoholic beverages. Go here for more information about identity verification of order recipients.

Use data from App partner devices to detect unsafe driving behavior, such as speeding or harsh braking and acceleration, and inform them about safer practices. We also use information from delivery partners' devices to verify the type of vehicle they used to make deliveries.

Use location data from App partners and communications between them and users to identify cancellation fees earned or caused by fraud. For example, if we determine that an App Partner is delaying the start of a trip to cause a cancellation, we will not charge the user the cancellation fee and will adjust the App Partner's earnings to waive the cancellation fee. To object to this adjustment, please contact Hive (Prometheus Technology Inc) customer support.

Use device data, location, user profile, usage, among others, to prevent, detect and combat other types of fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of the services by unauthorized App partners, verifying the identity of users in connection with certain payment methods, and preventing and combating unauthorized access to user accounts. In some situations, such as when a user submits fraudulent documentation or misuses the Hive (Prometheus Technology Inc) referral program, this type of behavior may result in automatic deactivation. For cases in the European Union or when required by law, deactivation will be carried out after human review. To object to such deactivation, please contact Hive (Prometheus Technology Inc) customer support.

Use ratings, reported incidents, and other user feedback to promote compliance with our Community Guidelines and as grounds for disabling the accounts of users with low ratings or who otherwise violate our Community Guidelines in certain countries. In the European Union or where required by law, deactivation will only occur after human review or the possibility of appeal. To learn more about how ratings are determined and used, go here for riders, here for driver partners, and here for delivery partners. To object to such deactivation, please contact Hive (Prometheus Technology Inc) customer support.

Use App Partner data (such as past trip information and reported incident rates) and user data (such as past trip information, cancellation rates and reported incidents, account information, ratings, and departure point location and the current destination) to predict and avoid assignments that may increase the risk of conflict (for example, because one user previously rated another user a star).

Share the user's name, location, phone number, vehicle details and other important information with third-party companies that support the management and reduction of interpersonal conflicts that may occur between users during or in the process to make a delivery.

Hive (Prometheus Technology Inc), carries out the above activities because they are necessary to comply with the terms of our agreements with users or for the legitimate security interests of Hive (Prometheus Technology Inc), our users and the public at large.

3. Customer Support.Hive (Prometheus Technology Inc), uses the information collected (which may include call recordings) to provide customer support, including to investigate and address user concerns, and to monitor and improve responses and customer support processes.

Hive (Prometheus Technology Inc), carries out the above activities because they are necessary to comply with the terms of our agreements with users or to satisfy Hive (Prometheus Technology Inc)'s legitimate interest in monitoring and improving its customer support services.

4. Research and development. We use data for testing, research, analysis, product development, and machine learning to improve user experience. This allows us to improve the security of our services, make them more convenient and easier to use, and develop new services and functions.

Hive (Prometheus Technology Inc) carries out the above activities because they are necessary to satisfy Hive (Prometheus Technology Inc)'s legitimate interests in improving and developing new services and features.

5. Activation of communications between users. For example, an App Partner can send an SMS or call a user to confirm a departure point, a user can call an App Partner to retrieve a forgotten item, or a restaurant or App Partner can contact with a recipient to provide information about your order.

Hive (Prometheus Technology Inc) carries out the above activities because they are necessary to comply with the terms of our agreements with users.

6. Marketing and advertising. Hive (Prometheus Technology Inc) uses data (other than that of guest users) to market its services and those of Hive (Prometheus Technology Inc) partners. The following activities are included:

Send emails, text messages, push notifications and in-app messages or other marketing communications or advertising of Hive (Prometheus Technology Inc) products, services, features, offers, promotions, sweepstakes, news and events.

This may include using location, trip and order history, and device and usage data to send personalized marketing communications based on users' observed or inferred interests and characteristics. For example, we may send push notifications that suggest a user's favorite destinations or establishments or in-app messages that offer savings or promotions for products or establishments similar to those the user previously used.

Display Hive (Prometheus Technology Inc) advertising on third-party apps or websites. This includes using location, trip and order history, and device and usage data, as well as sharing encrypted email addresses and device or user identifiers with advertising partners (such as Facebook and TikTok), to personalize such ads according to the interests of users.

Display third-party advertising in Hive (Prometheus Technology Inc) apps or in connection with our services.

This includes ads for restaurants or establishments available in Hive (Prometheus Technology Inc) apps. These ads (identified as “Sponsored Listings” in Hive apps) include personalized recommendations based on users' location and order history.

This also includes advertisements for other third-party products or services that are customized based on your observed or inferred interests and characteristics, which we determine using data such as approximate location, travel information and history, usage data. , demographic data (which may include inferred gender), and device or user identifiers.

Additionally, personalized ads are included based on data about the current trip or delivery request, including the time of the order and the services requested. For example, if a user requests a trip to a supermarket, we may show in-app ads for third-party products that may be available at that supermarket.

Measure the effectiveness of Hive (Prometheus Technology Inc) ads and third-party ads displayed in Hive apps or in connection with our services.

Hive (Prometheus Technology Inc) carries out the above activities because they are necessary to satisfy its legitimate interest in providing information to users about the services and functions of Hive (Prometheus Technology Inc) or its partners. Please see the “Choices and Transparency” and “Marketing and Advertising Choices” sections to learn what choices you have regarding how Hive (Prometheus Technology Inc) may use your data for marketing and advertising purposes.

7. Non-commercial communications. Hive (Prometheus Technology Inc) may use the data to send surveys and other communications that are not intended to market Hive or its partners' services or products. We may also send communications to users about elections, voting, referendums and other political processes related to our services. For example, Hive (Prometheus Technology Inc) informed some users via email about pending ballot measures or legislation related to Hive services in their areas.

Hive (Prometheus Technology Inc) carries out the above activities because they are necessary to comply with the terms of our agreements with users or to satisfy the legitimate interests of Hive and its users in providing them with information about events that may affect the use of the services. that the company provides.

8. Legal procedures and requirements. We use data to investigate or address complaints or disputes related to the use of Hive (Prometheus Technology Inc) services, to comply with the requirements of applicable laws, regulations, licenses or operating agreements, or pursuant to a procedure legal or governmental request, including law enforcement.

Hive (Prometheus Technology Inc) carries out the above activities because they are necessary to satisfy Hive (Prometheus Technology Inc)'s legitimate interests in investigating and responding to complaints and disputes related to the use of Hive (Prometheus Technology Inc) services and features Inc), or to comply with applicable legal requirements.

C. Cookies and third party technologies

Hive (Prometheus Technology Inc) and its partners use cookies and other identification technologies in apps, websites, emails and online ads for the purposes described in this notice and the Hive (Prometheus Technology Inc) Cookie Notice.

Cookies are small text files that websites, apps, online media and advertisements store on your browser or device. Hive (Prometheus Technology Inc) uses cookies and similar technologies for the purposes listed below:

authenticate users

remember user preferences and settings

determine the popularity of content

deliver advertising campaigns and measure their effectiveness

analyze site traffic and trends to understand the online behaviors and interests of people who interact with our services

We may also allow third parties to perform audience measurement and analytics services for us, serve advertisements on our behalf across the Internet, and track and report to us the performance of these advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify the devices people use when they visit our websites, as well as when they access other online services and sites.

Please see our Cookie Notice to learn more about the use of cookies and other technologies described in this section.

D. Data sharing and disclosure

Some of Hive (Prometheus Technology Inc)'s services and features require us to exchange data with or at the request of other users. We may also share that information with our affiliates, subsidiaries and partners for legal reasons or related to claims or disputes.

Hive (Prometheus Technology Inc) may share data:

1. With other users

The following data is included:

Name, rating, trip start locations and destination of users with App partners.

Name users with other users on a shared ride. They can also see the destination of other people on the same trip.

Name, delivery address and order details of the recipients with the restaurant or establishment and, in the case of deliveries, with the App partner. We may also share ratings and comments, or other information, to the extent required by law, with the restaurant or establishment and, for order deliveries, with the App partner.

For App partners, we may share data with users, order recipients, and restaurants or establishments, including your name and photo, make, model, color, vehicle license plate and photo, location (before and during the trip). this), average rating provided by users, total number of trips, time since registering as an App partner, contact information and profile of the App partner, including recognitions and other comments submitted by previous users.

We also provide users and order recipients with receipts that include information such as the route map, breakdown of the amounts charged, and the name and photo of the App partner. We also include other information on the receipts if required by law.

For those who participate in the Hive (Prometheus Technology Inc) referral program, we share certain referral data, such as ride counts, with the inviting user to the extent necessary to determine the promotion.

2. At the request of the user

This includes sharing data with the following parties:

Other people at the user's request. For example, we share a user's estimated arrival and location with a friend if requested, or a user's trip details when they split a fare with someone else.

Hive (Prometheus Technology Inc) business partners. For example, if a user requests a service through a partnership or promotional offer made by a third party, Hive (Prometheus Technology Inc) may share certain data with those parties. This may include, for example, other services, platforms, apps or websites that integrate with our APIs, vehicle providers or services, those with an API or service that we integrate, restaurants, establishments or other business partners of Hive (Prometheus Technology Inc) and its users in relation to promotions, contests or specialized services.

Emergency services. We offer features that allow users to share their data with police, fire and ambulance services in case of emergency or after certain incidents. For more information, see the “Options and Transparency” and “Emergency Data Sharing” sections below.

3. With the general public

User questions or comments submitted through public forums, such as Hive (Prometheus Technology Inc) blogs and social networks, may be accessible to everyone, including data embodied in questions or comments submitted by a user .

4. With the Hive account holder (Prometheus Technology Inc).

If a user receives services through an account belonging to someone else, we may share trip or order information, including location data, with the owner of that account. This happens, for example, in the following cases:

A user uses their employer's Hive (Prometheus Technology Inc) for Business profile, such as when taking scheduled trips through Hive Customer.

An App Partner uses an account that belongs to or is linked to a transportation company or restaurant associated with Hive (Prometheus Technology Inc).

A user makes a trip or a recipient receives an order that is made with a family profile or made by a friend.

One App Partner replaces another (UK only).

Additionally, if a user creates an account with an email address associated with a Hive (Prometheus Technology Inc) account holder, for Business (i.e. employer), we may use and share your profile data (such as name and email address) with the account holder to help the user submit travel expenses or orders to that Hive for Business account. This is applicable in all regions except the European Economic Area, the United Kingdom and Switzerland.

5. With affiliates and subsidiaries of Hive (Prometheus Technology Inc).

We share information with our affiliates and subsidiaries to help us provide services or perform data processing tasks on our behalf. For example, Hive (Prometheus Technology Inc) processes and stores such data in the United States on behalf of its international subsidiaries and affiliates, such as Cornershop. For more information, please visit our Cornershop Data Sharing Policy.

6. With Hive (Prometheus Technology Inc) service providers and business partners.

These include the following:

payment processors and facilitators

background and identity check providers

cloud storage providers

Google, regarding the use of Google Maps in Hive (Prometheus Technology Inc) apps (see Google Privacy Policy for information on data collection and use)

social media companies, including Facebook and TikTok, in connection with Hive (Prometheus Technology Inc)'s use of features on Hive (Prometheus Technology Inc) apps and websites (see Facebook's Privacy Policy and Policy TikTok privacy policy for information on how they collect and use data)

marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers and other service providers to reach or better understand our users and measure advertising effectiveness

This includes advertising intermediaries, such as Google, Criteo and Rokt, which allow Hive (Prometheus Technology Inc) to display and measure the effectiveness of personalized ads for third-party products displayed in Hive apps. We share data, such as your device or advertising identifier, encrypted email address, approximate location, and current trip or order information, and the intermediaries use this information to provide their services and for other purposes indicated in their notices. privacy. Users can turn off ad personalization in the Hive (Prometheus Technology Inc) app here and in the Hive Customer app here. For more information about the privacy practices of these intermediaries, including how to send them requests related to the handling of personal data, please see the privacy notices at the link above.

research partners, including those conducting surveys or research projects associated with or on behalf of Hive

Providers that help Hive (Prometheus Technology Inc) improve the security of Hive apps and services

consultants, lawyers, accountants and other professional service providers

financial and insurance partners

airports

providers of bikes and scooters that can be rented through Hive apps, such as Lime

third-party vehicle suppliers, including fleet partners

7. For legal reasons or in the event of a dispute

Hive (Prometheus Technology Inc) may share user data if required by applicable law, regulation, license or operating agreement, legal process or governmental request, or when disclosure is appropriate due to security or similar concerns.

This includes sharing data with law enforcement, public health officials, other government entities, airports (if required by airport authorities as a condition of operating their facilities), or other third parties as necessary to enforce our Terms of Service. service, user agreements or other policies, to protect the rights or property of Hive (Prometheus Technology Inc), or the rights, safety or property of others, or in the event of a claim or dispute related to the use of our services. In the event of a dispute over the use of another person's credit card, we may be required by law to share your data with the cardholder, including trip or order information.

For more information, see the following guides from Hive (Prometheus Technology Inc): Guides for Law Enforcement Authorities (US), Guides for Law Enforcement Authorities (Non-US .) and Guides for requesting access to third-party data and the service of legal documents.

This also includes sharing data with third parties in connection with negotiations of any merger with another company, sale of business assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by another company, or while conducting cape.

8. With consent

Hive (Prometheus Technology Inc) may share a user's data differently than described in this notice if we notify you and you agree to the sharing of information.

E. Conservation and deletion of data

Hive (Prometheus Technology Inc) retains user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations.

Hive (Prometheus Technology Inc) retains user data for as long as necessary to fulfill the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to which it relates, and the purposes for which we collect it.

The length of time Hive (Prometheus Technology Inc) retains user data may also be determined by legal and regulatory requirements, security and fraud prevention purposes, or issues related to the user's account, such as outstanding credits or an unresolved claim or dispute. .

For example, we retain data:

During the term of users' accounts if such data is necessary to provide our services, e.g. e.g., user profile information and credentials.

For 7 years if necessary to meet tax requirements, e.g. e.g., information about travel or delivery locations from App partners.

For defined periods as necessary for security reasons or to prevent fraud, e.g. For example, we retain incomplete App partner applications for 1 year and rejected ones for 7 years.

After requesting account deletion if necessary for security, safety, fraud prevention, or compliance with legal requirements, or due to issues related to the user's account (such as an outstanding credit or an unresolved claim or dispute ).

Users can request deletion of their accounts at any time. Hive (Prometheus Technology Inc) may retain user data after receiving a deletion request due to legal or regulatory requirements or for the reasons set forth in this policy.

Users can request deletion of their account at any time through the Settings > Privacy menu in the Hive (Prometheus Technology Inc) app or website (users and customers can do so here, App partners here, and paying guest users, here).

After receiving the request, Hive (Prometheus Technology Inc) deletes the user's account and data, unless it is retained due to legal or regulatory requirements, for security or fraud prevention purposes, or for a security-related issue. user's account, such as outstanding credits or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements related to App partners, we will retain your account and data for the applicable legal retention period following a deletion request. For users and order recipients, their data is usually deleted within 90 days of the request, except where retention is necessary for the reasons described above.

IV. Options and transparency

Hive (Prometheus Technology Inc) allows users to access or control the data it collects, including through the following means:

Privacy settings

device permissions

in-app rating pages

marketing options

Hive (Prometheus Technology Inc) also allows users to request access to or copies of their data, make changes or updates to their accounts, or request deletion of their accounts or that Hive (Prometheus Technology Inc) restrict processing of your information.

A. Privacy settings

Using the Settings > Privacy menu in the Hive (Prometheus Technology Inc) app, users and order recipients can set or update their preferences regarding the collection and sharing of location data, data sharing in case of emergency and notifications. Our Privacy Center is also available in a web version.

Location data collection (users and order recipients)

Users and order recipients can activate or deactivate the option that allows Hive (Prometheus Technology Inc) to collect location data from their mobile devices. It is accessed through the Settings > Privacy > Location menu.

Share live location (users)

Users can activate or deactivate in the device settings the option that allows Hive (Prometheus Technology Inc) to share real-time location data from their mobile devices with App partners. It is accessed through the Settings > Privacy > Location menu.

Share data in case of emergency

Users can allow Hive (Prometheus Technology Inc) to share real-time location data from their mobile devices with police, fire and ambulance services in case of emergency. This data may include the approximate location at the time the emergency call was made, the make, model, color and license plate of the car, the name and telephone number of the user, the point of departure and destination, and the name of the App partner.

Users can activate or deactivate this feature through the Settings > Privacy > Location menu or from the Security Center.

App partners can also enable or disable Emergency Data Sharing through the Settings > Emergency Data Sharing menu in the app or through Safety Features.

Notifications: Account and trip updates

Hive (Prometheus Technology Inc) sends users notifications about trip status and updates related to their accounts. These notices are required to use the Hive (Prometheus Technology Inc) app and cannot be disabled. However, users can choose the method by which they are received in the Settings > Privacy menu.

Notifications: Savings and news

Users can allow Hive (Prometheus Technology Inc) to send them push notifications with savings and company news. You can activate or deactivate them from the Settings > Privacy menu in the Hive (Prometheus Technology Inc) app.

Restaurant and establishment communications

When placing an order in the Hive Customer app, users can choose to share their contact information with certain restaurants or establishments to receive their communications. To stop receiving this type of communications, you must deactivate the option from the Settings > Account > Shared data menu in the Hive Customer app.

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the owner's authorization. These platforms have different methods to obtain these permissions. Check the settings available on your device or consult your provider.

C. Ratings pages in the app

After each delivery trip through Hive Driver, App partners and users can rate each other on a scale of 1 to 5. The average of those ratings is associated with a user's account and displayed at people to whom they provide or from whom they receive services. For example, App partners can see the ratings of users who request a ride, and vice versa.

Through this mutual rating system, everyone is responsible for their own behavior, which helps create a respectful and safe environment for users and App partners.

Users can view their average rating in the main menu of the Hive (Prometheus Technology Inc) app and access a breakdown of their average rating in the Hive (Prometheus Technology Inc) Privacy Center.

App members can see their average rating by tapping their profile photo in the driver app. Click here to learn more.

Delivery partners also receive ratings from order recipients, restaurants, and establishments. Click here to learn more.

D. Marketing and advertising options

Hive (Prometheus Technology Inc) offers users the following choices regarding how their data is used for marketing and advertising purposes:

Personalized marketing communications from Hive (Prometheus Technology Inc): Users can go here to choose whether they want to use their data to send personalized communications (such as emails, push notifications and in-app messages) about Hive products and services (Prometheus Technology Inc). Additionally, users can go here to choose whether they want to receive push notifications or marketing emails from Hive (Prometheus Technology Inc).

Hive (Prometheus Technology Inc) Ads: Users can go here to choose whether their data is used and shared with advertising partners to display personalized ads about Hive (Prometheus Technology Inc) products and services on third-party apps and websites or to measure the effectiveness of said advertisements.

Restaurant and establishment ads: Users can go here to choose whether Hive (Prometheus Technology Inc) can use their order and search history to display personalized ads for restaurants or establishments that are available in the Hive Business app.

Third-Party Advertisements: Users can go here to choose whether Hive (Prometheus Technology Inc) may use their data to display advertisements for third-party products or services that are customized to users' observed or inferred interests and characteristics.

Cookies and related technologies: To learn how to control Hive's (Prometheus Technology Inc) use of cookies and related technologies, including for the purpose of displaying personalized ads, please see our Cookie Notice.

E. User data request

Hive (Prometheus Technology Inc) offers users several ways to know, control and submit questions and comments about the processing of their data by Hive (Prometheus Technology Inc).

Data Access: Users can access their profile data and trip or order history through the Hive (Prometheus Technology Inc) apps or website. They can also use the Explore Your Data feature to see an online summary of account information, such as the number of rides or orders, rating, rewards status, and how many days they have been a Hive user (Prometheus Technology Inc). Users can also request access to their data (here can be done by users and order recipients and here by App partners).

Data Portability: Users can request a copy of their data through the Download Your Data feature. For an overview of the data available through this feature, click here. Users can also request a copy of their data (users and order recipients can do so here and App partners can do so here).

Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in the Hive (Prometheus Technology Inc) apps or in the portal for App partners. Users can also request to update or correct their data (here can be done by users and order recipients and here by App partners).

Data Deletion: Users can request deletion of their account at any time in the Hive (Prometheus Technology Inc) Privacy Center or from the Settings > Privacy menu in the Hive app.

Objections, restrictions and complaints: Users can request that we stop using all or part of their data, or that we limit its use (here can be done by users and order recipients and here by App partners). This includes objecting to the use of information that is based on legitimate interests of Hive (Prometheus Technology Inc). Hive (Prometheus Technology Inc) may continue to process data after such objection or request to the extent required or permitted by law.

Additionally, depending on your location, users may have the right to file a complaint regarding the processing of their data by Hive (Prometheus Technology Inc) with the data protection authority in their country. For example, users in the European Union and South America may submit such complaints to the data protection authorities of the country in which they live.