Privacy Policy for ChatCharm Keyboard

Last Updated: May 27, 2026

Welcome to ChatCharm Keyboard (“ChatCharm”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile application, keyboard extension, AI-powered features, and related services.

By using ChatCharm Keyboard, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide and improve ChatCharm Keyboard.

1.1 Information You Provide

Depending on the features you use, you may provide:

• Text you enter for AI writing features

• Text you choose to proofread, rewrite, polish, or translate

• Text used for AI-generated replies

• Saved phrases or clipboard content you manually save

• Feedback or support requests

• Email address if you contact support

1.2 Keyboard Input Data

ChatCharm Keyboard is a custom keyboard extension.

The keyboard may process text that you actively type or select only as needed to provide keyboard functionality and AI-powered features.

We do not collect or transmit everything you type by default.

We do not send passwords, payment card numbers, security codes, or content entered into secure text fields.

iOS restricts third-party keyboards from accessing secure text fields such as password fields.

1.3 Clipboard Data

If you enable clipboard-related features, ChatCharm Keyboard may access clipboard content to:

• help manage saved clipboard history

• provide quick-access phrases

• support clipboard functionality requested by you

Clipboard data is processed only for providing app functionality.

1.4 Device & Usage Information

We may collect limited technical and diagnostic information, including:

• app version

• operating system version

• device model

• language settings

• crash logs

• diagnostic data

• feature usage statistics

• request timestamps

• network request metadata

This information is used for:

• improving app stability

• troubleshooting

• analytics

• preventing abuse

• maintaining service reliability

1.5 Purchase Information

If paid subscriptions or purchases are offered, payments are processed by Apple through the App Store.

We do not collect or store your full payment card information.

Apple may provide us with limited transaction status information needed to restore purchases or enable paid features.

2. How We Use Information

We use collected information to:

• provide keyboard functionality

• generate AI responses and writing suggestions

• proofread, rewrite, polish, or translate submitted text

• manage saved phrases and clipboard features

• improve app functionality and reliability

• detect abuse, fraud, or security risks

• provide customer support

• comply with legal and App Store requirements

We do not sell personal information.

We do not use keyboard input data for advertising purposes.

3. AI Processing

Some AI-powered features require sending text you actively submit to third-party AI service providers for processing.

3.1 Data Sent for AI Processing

Only the minimum necessary text required to provide the selected AI feature is transmitted.

Examples may include:

• text submitted for AI writing

• text submitted for proofreading

• text submitted for rewriting or polishing

• text submitted for translation

• text selected for AI-generated replies

We do not send passwords, payment card numbers, or content from secure text fields.

3.2 Third-Party AI Service Providers

Some AI features are powered by third-party AI service providers.

Submitted text may be securely transmitted through encrypted connections for AI processing.

We do not sell submitted AI text data to advertisers.

3.3 User Consent for AI Processing

Before AI features transmit user-submitted text for third-party AI processing, ChatCharm Keyboard displays an in-app AI Data Processing Consent prompt.

This prompt explains:

• what text may be transmitted

• that text may be sent to third-party AI service providers

• that only the minimum necessary text is transmitted

• that secure text fields are not transmitted

Users may choose whether to enable AI features.

If consent is not granted, AI features requiring third-party AI processing may be unavailable.

Users may withdraw or re-enable consent at any time within the app settings.

4. Third-Party Services

ChatCharm Keyboard may use third-party services for purposes such as:

• AI processing

• analytics

• diagnostics

• crash reporting

• cloud-related functionality

• subscription management

• App Store services

Examples may include:

• Apple

• Firebase

• RevenueCat

• third-party AI service providers

These providers may process information according to their own privacy policies.

5. Data Sharing

We may share information only in the following situations:

• with service providers necessary to operate app features

• when required by law or legal process

• to protect user safety, security, or rights

• in connection with mergers, acquisitions, or business transfers

We do not sell personal information.

6. Data Retention

We retain information only as long as reasonably necessary to:

• provide services

• maintain app functionality

• comply with legal obligations

• resolve disputes

• enforce agreements

Saved phrases or locally stored content may remain on your device until deleted by you or until the app is removed.

7. Local Storage

ChatCharm Keyboard may locally store certain information on your device, including:

• saved phrases

• clipboard-related data

• AI consent status

• app preferences

• keyboard settings

• local feature states

The keyboard extension and main app may share limited data through Apple App Group storage to support app functionality.

8. Security

We use commercially reasonable safeguards to help protect your information, including:

• encrypted network transmission

• access controls

• secure storage systems

• limited internal access

However, no method of electronic transmission or storage is completely secure.

9. Children’s Privacy

ChatCharm Keyboard is not intended for children under the age of 13 or the minimum age required in your jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take appropriate steps to delete such information.

10. International Data Transfers

Your information may be processed or stored in countries outside your region.

By using ChatCharm Keyboard, you consent to such transfers where permitted by applicable law.

11. Your Rights

Depending on your location, you may have rights to:

• access your data

• request correction of inaccurate information

• request deletion of data

• withdraw AI data processing consent

• restrict processing

• stop using AI features

You may contact us regarding privacy-related requests using the contact information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted within the app or through official channels.

Continued use of the app after updates become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Email: duyulong84@gmail.com

App Name: ChatCharm Keyboard