Privacy Policy - DotGreen
Privacy Policy - DotGreen
DotGreen is built and operated as a digital platform providing technology-enabled sports events, communities, and wellness experiences. This SERVICE is provided by DotGreen at no cost (or with optional paid features) and is intended for use as is.
This page is used to inform visitors and users regarding our policies with the collection, use, and disclosure of Personal Information for anyone who decides to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this Privacy Policy. The Personal Information that we collect is used for providing, operating, and improving the Service, as well as for organizing sports events and community activities. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible on the DotGreen platform, unless otherwise defined in this Privacy Policy.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information. This may include, but is not limited to:
Full name
Email address
Phone number
Gender and age range
Location (city/province)
Sports preferences (running, trail running, pickleball, etc.)
Event registration details (race category, distance, ticket type)
Emergency contact information (for sports events, if applicable)
The information that we request is used to:
Create and manage user accounts
Organize and operate sports events and challenges
Process ticket purchases and registrations
Communicate event updates, results, and community activities
Improve user experience and platform performance
Your personal information is securely stored and is not sold or shared with third parties except as described in this policy.
The DotGreen platform may use third-party services that may collect information used to identify you. These services help us operate, analyze, and improve the platform.
Third-party service providers may include, but are not limited to:
Google Play Services
Google Analytics for Firebase
Firebase Crashlytics
Payment gateways (e.g., MoMo or other payment providers)
Map or location-based services (for event routes and activities)
Each third-party service provider has its own Privacy Policy governing how they use such information.
We want to inform you that whenever you use our Service, in the event of an error in the app or platform, we collect data and information (through third-party products) on your device called Log Data.
This Log Data may include:
Device Internet Protocol (“IP”) address
Device name
Operating system version
App configuration at the time of use
Date and time of your use of the Service
Performance and usage statistics
This information is used solely for troubleshooting, system monitoring, and service improvement.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from websites you visit and are stored on your device’s internal memory. DotGreen does not use cookies explicitly for advertising purposes. However, the platform may use third-party code and libraries that use cookies to collect information and improve their services. You can choose to accept or refuse cookies. If you refuse cookies, some portions of the Service may not function properly.
We may employ third-party companies and individuals for the following reasons:
To facilitate our Service
To provide the Service on our behalf
To perform Service-related services
To assist us in analyzing how our Service is used
These third parties may have access to your Personal Information only to perform the tasks assigned to them on our behalf and are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us with your Personal Information. We strive to use commercially acceptable means of protecting it, including technical, administrative, and organizational safeguards.
However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we do our best, we cannot guarantee absolute security.
This Service may contain links to external websites or third-party platforms, such as partner event pages or sponsor websites.
If you click on a third-party link, you will be directed to that site. These external sites are not operated by DotGreen. We strongly advise you to review the Privacy Policy of these websites, as we have no control over and assume no responsibility for their content or privacy practices.
DotGreen services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age.
If we discover that a child under 13 has provided us with personal information, we will immediately delete such information from our servers. If you are a parent or guardian and are aware that your child has provided personal information, please contact us so that we can take appropriate action.
We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes.
We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2026-01-14.
For some content such as event images, videos, or embedded media (including content streamed from third-party platforms), DotGreen may not own all internal content. Such content is used with permission, via APIs, or under proper licensing, and always credits the original content owners where applicable.
If you have any questions or suggestions about this Privacy Policy, do not hesitate to contact us at:
support@dotgreen.co